Information Technology Assistance Center at Naval Sea Systems Command

Lead Computer Operator with ManTech International Corporation working for Leidos Information Technology and Services in support of the Defense Health Agency at the U.S. Naval Hospital Bremerton.Active Secret Security Clearance. CompTIA Security+ (Certification Date 04 / 2018 – 04 / 2021)

Providing IT Help Desk Support to 7000+ users at Seattle University in Washington State.We average about 30-60 calls plus emails daily for the following areas:- Microsoft Windows 7, Windows 10- Apple Mac OS X 10.9 thru 10.12- VMWare Horizon Virtual Desktop- Microsoft Office 2016/365Remote connection for Desktop Support using to following:- Cisco WebEx- Microsoft SCCM (System Center Configuration Manager)User and group account management using the following:- Microsoft Active Directory Users and Computers- Microsoft Exchange Management Console- Office 365 Exchange Admin Center- Windows PowerShellAlso updating and creating Technical Documentation

Migration Project; porting 40+ clients with 400+ computers from previous managed services system (LabTech) to present managed services system (Kaseya Monitoring System). Applying scheduled Windows updates, patching, then deploying AntiMalware & AntiVirus software. Patch management of 40 computers daily.Slated for Technical Documentation Administrator.

Providing Tier 1 & 2 IT Help Desk support to potentially 600+ users.Addressing entry and medium level issues with user accounts, PCs, printers, desktop and mobile applications, and tech gadgets.Practical experience using LabTech Software (Remote Monitoring and Managing)Practical experience using ConnectWise Software (Professional Services Automation)Practical experience using StorageCraft ShadowProtect (Backup Services)Entry level exposure using Kaseya (Remote Monitoring and Managing)I've been pinned as the resident Apple expert ... think different.

Providing Tier 1 & 2 IT Help Desk support to 400+ users.Addressing entry and medium level issues with user accounts, PCs, printers, desktop and mobile applications, and tech gadgets.Remote connection for Desktop Support using to following: LogMeInPractical experience using LabTech Software (Remote Monitoring and Managing)Practical experience using ConnectWise Software (Professional Services Automation)Practical experience using StorageCraft ShadowProtect (Backup Services)I've been pinned as the resident Apple expert ... think different.

Providing Tier 1 IT Help Desk support to 3,000+ users.Addressing entry and medium level issues with user accounts, PCs, printers, desktop and mobile applications, and tech gadgets.I've been pinned as the local Apple expert ... think different.

Remote connection for Desktop Support using to following: DameWareProviding Tier 1 & 2 IT Help Desk support to 300+ users. Managed connectivity for 20+ CNC machines. Addressing entry and medium level issues with user accounts, PCs, printers, desktop and mobile applications, and tech gadgets. Also as Cell and Desk Telephone System Administrator

Started as Helpdesk Support Technician (Self-Employed Contractor). Later to move into Computer Service TechnicianThen Desktop Support Technician. Afterwards got involved with entry level tasking on servers, computer networking, user account administration.

Interior Communications Electrician (IC)Interior Communications Electricians operate, coordinate, and perform organizational and intermediate maintenance on alarm, warning, and indicating systems, interior communication systems analyze ship's blueprints and system interface diagrams; inspect, test, analyze, and make detailed casualty analysis; and direct repair of electrical, electronic and fiber optic.