Coach Agile aos times de tecnologia do banco Santander. Disseminação das melhores práticas ágeis do mercado para todos os times/squads. Elaboração e publicação dos processos oficiais do banco para a gestão de projetos ágeis diversos métodos e frameworks. Acompanhamento de métricas e indicadores, reports e demais ferramentas baseadas na ferramenta oficial de gestão de projetos do banco (Jira) com o intuito de auxiliar os Scrum Masters/Product Owners e a gestão a melhorar a performance das equipes e a qualidade dos produtos e projetos entregues.

Support and joint work with the Lean Office of a large financial institution for the digital transformation of the entire organization. Guidance and strategic coach for Product teams Credit in discovering new products, projects and demands in agile frameworks and methods such as SAFe, Scrum, Kanban and XP. Organization and prioritization of needs and facilitation of dynamic training/workshops for agile techniques and tools such as Jira, Confluence, Octane, Miro etc.

Agile Coaching to the development teams of a large multinational bank. Dissemination of the best agile practices in the market for all teams/squads. Elaboration and publication of the official processes of the bank for the management of agile projects in Scrum and Kanban models. Creation of indicators, reports and other tools based on the official project management tool of the bank (Jira) in order to help Scrum Masters and management to improve team performance and the quality of products delivered.

- Management of the entire project portfolio of the Telecom Software Factory. - Capture and generation of technical and financial proposals for new projects. - Complete management of the software factory development team, both for projects in Waterfall methodology and for Agile projects using Scrum and XP. - Management of resources allocated directly to the client.

• Overall project schedule management, ensuring work is assigned to the appropriate resources and completed on time and within budget;• Proactive management of the scope, ensuring that only what was agreed is delivered;• Identification, management and mitigation of project risks;• Performance in SKY-TN projects.

• Functional and technical analysis of demands for the Portal Pacto product.• Project management and outsourcing;• Management of non-functional requirements (stability, scalability and availability).

• Project management and outsourcing;• Functional and technical analysis of the demands of the areas: Legal, HR, DP and CSC (Shared Services Center);• Management of non-functional requirements (stability, scalability and availability);• Budget management (OPEX/CAPEX).

o Infrastructure project management:o Restructuring, absorption, transition, moving environments and server virtualization;o Database, backup and networks structuring;o Clients served: PDG, Cia Energética do Maranhão, Carrefour, Ambev, Itautec, Saraiva, among others.

Provision of services for the management and control of credit card product projects in the Bradescard portfolio (Private Label) for Banco Bradesco. Control from initiation, following to planning, execution, monitoring and completion of all projects originated in the product area. Kick-off, Opening Term, Project Plan, Resource Sizing, Risk Identification, Implementation, Progress Reports and Closing Term.

Solid knowledge of IVR architecture using Nortel and Avaya platforms.Development of projects related to DTMF and Voice Recognition IVRs, as well as elaboration of process flows to handle the demands of Itaú Unibanco's branch network.-Mapping and specification for Itaú and Unibanco integration in the Bankfone Superintendence-Participation in the specification and implementation of the Bankfone Front-end after the Itaú-Unibanco integration;-Planning and mapping of processes, proposing and implementing restructuring when necessary;-Study and analysis of the feasibility of projects;- Process analysis with a focus on continuous improvement;-Preparation of presentations and flows;-Interface with IT area, operation and metrics.

Implementation of Nortel/Avaya telephony systems for the call center. Implementation and monitoring of the Totalview workforce system for call centers. Analysis of call demand generating Forecasts, scale scaling and designing operator staff for individual call centers.

Creation of varied management reports regarding the performance of operators and the performance of call centers. Domain in query generation using Cognos Impromptu system and ODBC accesses

Design, formulation and production of content for the BankBoston Credit Card service Intranet. Tools used: Front-page, Sharepoint and Publisher.

Assistance to Middle and Large Corporate Companies, configuring systems, executing transactions and providing support to the accounts payable and receivable departments.

Telephone service for BankBoston Credit Card holders.

Creation and maintenance of databases to control non-legal and legal rental companies. Creation and maintenance of a computer network.