Roberto Balzano Email & Phone Number

Italy

I'm an IT Project Manager and my Job is to setup MDM (Modern Device Management) platform for new customers and apply best practices to manage different processes, such as Software Deploy, Patching of the device, Encryption, Enrollment, System Configurations etc..These are my skills applied to my job:▪ Okta Professional 2023 Certified.▪ VMware Certified Professional - Digital Workspace 2024 Certified.▪ Prince2 6th Foundation 2023 Certified.▪ Workspace ONE UEM - Windows/iOS/Android/MacOS Management: Creation and management of applications, enrollment, profiles, baselines, products, users, administrators, roles, patching, workflows, VPP, ABM, APNs and system configuration of the console.▪ Workspace ONE Intelligence and Access: Report creation, dashboards, LDAP configuration, Hub Services.▪ Cynet EPS Console Management and Cynet Certified Technical Partner.▪ Lansweeper Console management: Setup and configuration of the console for new customers.▪ System Center Configuration Manager (SCCM) console management: Software Deploy, Patching, managing collections, task sequences.▪ PDQ Deploy/Inventory Console management: Setup of the console and creation/deployment of packages, application, patches, remote installations, collections.▪ Manage Engine (Desktop Central) - Windows/iOS/Android/MacOS Management: Creation and management of applications, profiles, patching, encryption, enrollment, users, integrations with AzureAD, VPP, ABM, APNs. Setup of the console for new customers.▪ Microsoft InTune - Windows/iOS/Android/MacOS Management: Creation and management of applications, profiles, patching, encryption, enrollment (Autopilot). Setup of the console for new customers.▪ Microsoft and Okta Identity Access Management: Setup and management of Multi-factor Authentication, Conditional Access, Users On/Off-boarding, 3rd party SAML Integration, AD Integration.▪ Okta Advanced Server Access: Setup and management of the entire administration console

▪ Workplace and second level support Focal Point for a fashion luxury customer▪ Workspace ONE console management (Creation and management of applications, profiles, baselines, products, users, administrators, roles. General Maintenance of the console)▪ Sophos Endpoint Console Management and set up of the Environment for the new customers (Start-UP), troubleshooting and providing of best practice for the proper management.▪ Snow Software Console management, SLM, Server Inventory, Troubleshooting and configuration of the environment for the new customers (Start-UP)▪ Project Manager▪ Lansweeper Console management▪ System Center Configuration Manager (SCCM) console management (Creation of application, groups, policies)▪ PDQ deploy Console management (Creation and Deployment of packages, application, patches, remote installations, commands)▪ Device as a Service (DaaS) Management▪ Ivanti Console Management (Creation and management of applications, tasks, windows patches, in place upgrade Windows 10, remote commands, users)▪ Kaspersky Security Center console management (Creation and management of policies, groups, tasks, managing encryption settings, clients version upgrade)▪ Sentinel One (Antivirus) Console Management▪ Teamviewer Administration Console Management (Creation and management of policies, remote installation methods, groups, SSO)▪ First and second level support regarding Retail Application (Version upgrade, known issues, monitoring status of the app)

Varese, Italia

▪ Remote assistance and on-site support for the management of a company's devices and IT infrastructure▪ Operating systems: Microsoft Windows, macOS, iOS, Android▪ Microsoft Office▪ Mail server management (Microsoft Exchange) and Enterprise Vault.▪ Print server management▪ Active Directory Management▪ Anti-spam management (Symantec, Office 365 and Sophos)▪ File server management▪ MDM Management (AirWatch)

Campari Group

• Providing Onsite assistance for the users of the customer at the HQ• Managing Mobile Devices, shipment, replacement and related troubleshooting• Managing Printers, shipment, replacement and related troubleshooting• Managing users’ calls and tickets• Managing Meeting rooms’ system and related troubleshooting• Managing Laptop, shipment, replacement and related troubleshooting