Manager, Customer Success
Current
Dec 2022 - Present
AeroLeads people directory · profile
Roberto D'Anetra Pérez Email & Phone Number
Manager, Customer Success
at
Integra IT
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager, Customer Success
Location
Colombia
Company size
Who is Roberto D'Anetra Pérez? Overview
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Quick answer
Roberto D'Anetra Pérez is listed as Manager, Customer Success at Integra IT, a with 26 employees, based in Colombia. AeroLeads shows a matched LinkedIn profile for Roberto D'Anetra Pérez.
Roberto D'Anetra Pérez previously worked as Digital Client Success Manager at Tmf Group and Customer Success Manager at Gostudent. Roberto D'Anetra Pérez holds Telecommunications Systems Specialist, Telecommunications Engineering from Universidad Del Norte.
Company email context
Email format at Integra IT
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Integra IT
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Profile bio
About Roberto D'Anetra Pérez
I am an Electronic Engineer and a Telecommunications Systems Specialist, with more than 7 years of experience in customer success and project management working with large corporate customers within the SaaS and technology industry.
Listed skills include Telecomunicaciones, Microsoft Excel, Liderazgo De Equipos, Microsoft Office, and 2 others.
Current workplace
Roberto D'Anetra Pérez's current company
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Integra It
5 roles
Roberto D'Anetra Pérez work experience
A career timeline built from the work history available for this profile.
Digital Client Success Manager
Nov 2021 - Dec 2022
Customer Success Manager
+ Manage the customer relationship.+ Develop success plans.+ Work with Sales, Tutor and Customer Care team.+ Manage technical resources to solve customer problems.+ Manage escalations.+ Establish effective working relationships to ensure excellent information flow and feedback on process, policy and product changes.+ Achieve quarterly goals related to product utilization, customer satisfaction and loyalty.+ Increase customer value.+ Proactively forecast risks in achieving goals and develop mitigation plans to minimize them.+ Adapt internal processes.+ Customer Satisfaction.+ Identify upsell/cross-sell opportunities.
Aug 2021 - Nov 2021
Customer Success
+Develop and manage client portfolios in Latin America and United States.+ Sustain business growth and profitability by maximizing value.+ Manage technical resources to solve customer problems and escalations.+ Collaborate with the Sales Team to deliver new services to clients.+ Responsible for ongoing project management with customers.+ Renew customer's contracts.+ Analyze customer data to improve customer experience.+ Improve onboarding processes.+ Track and measure progress on multiple ongoing tasks/projects.+ Develop retention strategies.+ Hold product demonstrations for customers.+ Mediate between clients and the organization.+ Handle and resolve customer requests and complaints.+ Maintain client relationships.+ Customer Satisfaction.
Aug 2012 - Aug 2021
Customer Service Manager
+ Technical support+ Verizon, T-Mobile platforms to resolve technical issues.+ IT Support and monitoring call center´s network.+ Servers Maintenance.
Aug 2008 - Jul 2012
Team & coworkers
Colleagues at Integra IT
Other employees you can reach at integrait.co. View company contacts for 26 employees →
VP
Vladimir Portillo
Colleague at Integra ItPanama City, Panamá, Panama
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YN
Yahir Nader Delgado
Colleague at Integra ItColombia
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MC
María Claudia Castellanos G.
Colleague at Integra ItColombia
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JA
Jhon Alejandro Betancourt Contreras
Colleague at Integra ItBogota, D.C., Capital District, Colombia
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RF
Robinson Fernando Rodriguez Aponte
Colleague at Integra ItAntioquia, Colombia
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JC
Juan Carlos Hoyos Cabarique
Colleague at Integra ItBarranquilla Metropolitan Area, Colombia
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TS
Tony Stanford
Colleague at Integra ItBogota, D.C., Capital District, Colombia
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MD
Maria Del Mar Fernandez-Getino
Colleague at Integra ItPinto, Community Of Madrid, Spain
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SM
Silvana Marangon
Colleague at Integra ItArgentina
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LT
Lisbey Tatiana Fuquene Vasco
Colleague at Integra ItBogota, D.C., Capital District, Colombia
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Vladimir Portillo
Colleague at Integra ItPanama City, Panamá, Panama
View →
YN
Yahir Nader Delgado
Colleague at Integra ItColombia
View →
MC
María Claudia Castellanos G.
Colleague at Integra ItColombia
View →
JA
Jhon Alejandro Betancourt Contreras
Colleague at Integra ItBogota, D.C., Capital District, Colombia
View →
RF
Robinson Fernando Rodriguez Aponte
Colleague at Integra ItAntioquia, Colombia
View →
JC
Juan Carlos Hoyos Cabarique
Colleague at Integra ItBarranquilla Metropolitan Area, Colombia
View →
TS
Tony Stanford
Colleague at Integra ItBogota, D.C., Capital District, Colombia
View →
MD
Maria Del Mar Fernandez-Getino
Colleague at Integra ItPinto, Community Of Madrid, Spain
View →
SM
Silvana Marangon
Colleague at Integra ItArgentina
View →
LT
Lisbey Tatiana Fuquene Vasco
Colleague at Integra ItBogota, D.C., Capital District, Colombia
View →
9 education records
Roberto D'Anetra Pérez education
Telecommunications Systems Specialist, Telecommunications Engineering
Ccsm Level 1, Customer Success Manager
Success Coaching Institute
Project Management
Telecommunications Systems Specialist, Telecommunications Engineering
Telecommunications Systems Specialist, Telecommunications Engineering
Especialización, Sistema De Telecomunicaciones
Telecommunications System Specialist
Cisco Ccna Certification Course
Itsa
Electronic Engineer
FAQ
Frequently asked questions about Roberto D'Anetra Pérez
Quick answers generated from the profile data available on this page.
What company does Roberto D'Anetra Pérez work for?
Roberto D'Anetra Pérez works for Integra IT.
What is Roberto D'Anetra Pérez's role at Integra IT?
Roberto D'Anetra Pérez is listed as Manager, Customer Success at Integra IT.
Where is Roberto D'Anetra Pérez based?
Roberto D'Anetra Pérez is based in Colombia while working with Integra IT.
What companies has Roberto D'Anetra Pérez worked for?
Roberto D'Anetra Pérez has worked for Integra It, Tmf Group, Gostudent, Autocab Ltd, and Bilateral.
Who are Roberto D'Anetra Pérez's colleagues at Integra IT?
Roberto D'Anetra Pérez's colleagues at Integra IT include Vladimir Portillo, Yahir Nader Delgado, María Claudia Castellanos G., Jhon Alejandro Betancourt Contreras, and Robinson Fernando Rodriguez Aponte.
How can I contact Roberto D'Anetra Pérez?
You can use AeroLeads to view verified contact signals for Roberto D'Anetra Pérez at Integra IT, including work email, phone, and LinkedIn data when available.
What schools did Roberto D'Anetra Pérez attend?
Roberto D'Anetra Pérez holds Telecommunications Systems Specialist, Telecommunications Engineering from Universidad Del Norte.
What skills is Roberto D'Anetra Pérez known for?
Roberto D'Anetra Pérez is listed with skills including Telecomunicaciones, Microsoft Excel, Liderazgo De Equipos, Microsoft Office, Sistemas De Telecomunicaciones, and Asterisk.
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