Roberto Jones Email & Phone Number

Morrisville, North Carolina, United States

Installed and repaired computer hardware and peripherals, including printers, scanners, phones, and tablets, while managing five client accounts for device wiping, pre-provisioning, and repairs. Regularly evaluated system performance and software functionality, making necessary adjustments to ensure optimal performance and smooth operations. Identified and resolved file and system errors, guaranteeing operational continuity, while assisting management in developing effective policies and procedures.

Fort Bragg, Nc

Supervised and coached a team of 10 on squad and vehicle movements, achieving a 100% pass rate in field exercises while training junior motor transport operators to enhance their technical skills and operational readiness. Operated all wheeled vehicles and equipment across diverse terrains with 100% accountability, ensuring efficient loading and unloading of cargo, vehicles, and trailers for optimal operational readiness. Secured cargo against weather and theft, resulting in zero safety violations or accidents during operations, while maintaining high standards of safety and operational integrity.

Canton, Ohio Area

Drove team sales goals through loan sales, local marketing initiatives, and strategic business partnerships to secure referrals. Cultivated strong customer relationships through exceptional service, enhancing brand loyalty and contributing to overall store profitability. Coached and trained team members to optimize performance, successfully closed sales by converting referrals into rent-to-own agreements and maintained accurate account records for effective communication and documentation.

Mayfield Heights, Ohio

Supervised over 10 associates in stock management across four departments, ensuring the effective maintenance of the sales floor and backroom. Implemented strategies to reduce product loss and trained new staff, resulting in successful promotions to management roles. Organized stock to enhance product flow and accessibility, directly improving customer service and satisfaction. Managed the timely loading and unloading of merchandise, maintained a clean work environment, and ensured adherence to cleaning protocols and supply replenishment schedules.

Aas Network Technology, System, Networking, And Lan/Wan Management/Manager

Certification In Cyber Foundations, Computer/Information Technology Administration And Management

Systems Administrator, Network Administration With A Concentration In Network Security

High School Diploma