Roberto Feola Email & Phone Number

Dublin, Dublin, Ireland

Foster City, California, Us

Dublin, Ie

• Lead and manage Enterprise merchants, building and developing strong and influential relationships, within the portfolio, consistently assessing viability of connections• Raise revenue potential and minimise order drop rate streamlining checkout flow• Operate as Marketing Consultant, managing and augmenting marketing campaigns, collating and assessing data to indicate impact, influencing future campaigns• Influential part of devising and implementing strategic plans, liaising with Business Development Managers and agreeing about list of actions to be complete to ensure target achievement• Identify and secure upselling opportunities of API technologies, enhancing profit margin• Improve back end integrations and enhance hub order management upselling the most effect API integration to reduce issues• Undertake MBR, QBR and weekly maintenance calls ensuring all strategic stakeholders are involved

San Jose, Ca, Us

• Functioned as Acting Manager / Team Leader, successfully undertaking diverse leadership tasks for interim periods over the 5 years • Coordinated team activities, assigning and monitoring activities, assessing performance and delivering feedback to Senior Management• Ensured the team met all targets, addressing issues, providing coaching and mentoring, encouraging the sharing of knowledge and best practice • Managed relationships with multiple Business Units organising weekly calls to align team targets• Directed Italian TOP 20 Large Enterprise accounts, valued at $10m+, enhancing performance and revenue, addressing risks to minimise losses• Sold Braintree payment processor to SMB, organising product and technical call with Sales Engineers to demonstrate product features and potential revenue growth• Developed strategic direction, liaising with Account Executives• Enhanced merchant relationships, increasing trust in PayPal products, augmenting sales, identifying upselling opportunities• Operated as Marketing Consultant, maximising impact of diverse marketing campaigns, assessing results to determine future marketing activity• Enhanced understanding of the payment process, and potential issues across a range of industries: Smart Cities, Fashion, Insurance, Airlines, Retail, Travel, Public Administration, Home and Garden and Food• Functioned as first level of contact for technical issues, escalating concerns accordingly, liaising with the technical team

San Jose, Ca, Us

• Upsell Paypal Product for existing merchant and search for opportunities where the PayPal products might be sold. Review and highlight new opportunities for merchant; inform and push merchant to expand their activities and drive an uplift in sales using Internet tools and maximizing merchant experience on Marketplaces and other Sales channels• Single point of contact for all operational and risk related issues associated with the assigned merchant account. • Ensuring that technical assistance is available and that issues are resolved promptly• Communication of risk-related information to the merchant such as fraud inquiries, account limitations, requirement for reserves etc.• Analyzing and understand the client and their business, including future direction business direction. Incumbent is responsible for cross selling PayPal product and services to meet or exceed share of wallet goals for the portfolio• Perform proactive management and interaction with all accounts within the assigned portfolio. • Outbound calling to customers on general needs assessment, feature education and product cross selling should consume 35-50percent of daily activities.• Position has responsibility for the contractual health and well-being of assigned relationships within the PayPal merchant portfolio, including contract renewals for accounts and retention of the account base.• Establishing effective working relationships with other managers and product leads within the organization to ensure excellent information flow and feedback on of process, policy and product changes that will affect the SMB and Sole Proprietor merchant segment.• Preparing Business summaries on assigned clients in support of segment reporting requirements. • Provide key insight to management team by summarizing merchant segment impacts from product enhancements and system problems.

San Jose, Ca, Us

• Led and developed team of 22 Customer Agents, providing training and coaching, supporting them in achieving CSAT and CS Targets, sharing best practice to encourage growth and promote improvements on performance• Devised and delivered weekly quality reports to all agents, detailing individual performance, providing constructive feedback• Provided training on specific products, enhancing knowledge• Collated and presented weekly statistics to Management, demonstrating the meeting of targets and highlighting any concerns

Torino, Torino, It

Internship at the Legal office of the University of Turin - Main subjects: Privacy and access to the data of the students

- Sales and Renewals for telecommunication contracts for residential customers;- Upselling new products to existing residential customers;

Law Degree In International Private Law, Competition And Liberalisation In The Telecommunication Sector: The Swedish And Finnish Cases

Diploma In Project Management, Advanced Diploma In Project Management

Law, General Spanish Law

Law, Scholarship By The Aa.Ff. Minister

Law, Erasmus/Law

Education record