Roberto G. Email & Phone Number

United Kingdom

London, Gb

Leading the strengthening and execution of Home Insurance product governance, driving enhancements and establishing robust customer-centric oversight, meaningful product review frameworks and continuing to enhance the focus on customer research and future development.

Malakoff, Fr

A blue-sky thinker, I led AXA Partners in developing better, future-proof products for Motor & Home ancillary lines in the UK & Ireland, delivering client- and customer-focused innovation, exemplary regulatory compliance and customer outcome fairness, while establishing a refreshed, stronger governance framework. Leader of B2B2C partners' proposition enhancements and customer centric developments, as well as digital and innovation assets, having built a reputation as SME and leader on product regulation and proposition strategy.

London, Gb

Leading and shaping the establishment of new, successful and modern digital bancassurance solutions for the UK market, tackling challenges and overcoming obstacles every day to deliver high distribution performance, manage and mitigate third party, insurer and outsourced risk and relationships, and advise on compliance with legal and regulatory regimes.As an SME in digital platform and service development, I led the brand new relationship between HSBC Life and M&S Bank to build a simple, Direct Life online proposition, and consulted on the launch of HSBC Online Health Services to speed market delivery and enhance customer accessibility, among other launches.

London, Gb

Lead for product, service and business development across HSBC, M&S Bank and first direct. Leveraging strong technical insurance expertise and product development lifecycle knowledge to identify and capitalise on product and market development opportunities in the personal insurance sector - retail and protection. Leveraging digital transformation expertise to lead and develop market research, innovation and concept designs, client pitches, end to end journey/IT and product development, launches and post-launch trading opportunity management and data analysis, evidenced through the design, development and launch of a new Protection product for the UK market and other major projects.

London, Gb

Management trainee on the HSBC RBWM graduate scheme, winner of the HSBC Extraordinary Graduate Award for 2016-2017.April 2017 - presentNetwork Change and Operations Manager, M&S BankChesterFormerly:Internship Programme Lead, HSBC UK (Retail Banking, Wealth Management & Commercial Banking)Chair (University Team) and North East & Scotland Regional Lead, University - Graduate Attraction Team (GAT)Vice Chair, Business Culture Ambassadors committee (BCA)October 2016 - April 2017European Streamlining ManagerGroup Headquarters, 8 Canada Square, Canary Wharf (London)April - October 2016Product Transformation & Change Manager, UK Retail InsuranceGroup Headquarters, 8 Canada Square, Canary Wharf (London) & Whiteley (Southampton)September 2015 - April 2016Trainee Team Manager & Premier Associate - HSBC Premier Direct BankingEdinburgh Customer Contact Centre

London, Gb

As a side project to my daily role at M&S Bank, I was appointed to lead the HSBC UK Internship Programme for Commercial Banking and Retail Banking & Wealth Management for 115 students, based on my previous track record of successful project delivery and internal customer excellence, managing the group of 115 through two placements across the Bank and being responsible for their development, performance and onward Graduate progression. I led a team of 12 graduates to redesign, develop and fully deliver a cutting-edge internship programme, with a new 'brand identity' focusing on the individual needs and wants of the students and their personal circumstances, eliminating old HR-driven business models to focus on personalised experience, which led to unprecedented intern recognition, business engagement and intern retention and graduate pipeline conversion.

London, Gb

Manager within the Retail Banking & Wealth Management operational streamlining team for Europe. Responsible for the coordination and execution of streamlining programmes in Malta, Greece, France, Bermuda and HSBC Expat/Channel Islands and IoM, influencing stakeholders to support and drive sustainable change and lasting operational improvement, creating and embedding a culture and function of continuous improvement.Key successes include:- Design and delivery (as consultant) of tailored regional training runway for continuous improvement upskilling and capability building region-wide;- Design, sign-off and roll-out of Tax and Risk operational streamlining initiatives, saving 30 FTE or $700k annualised, further streamlining internal change journeys and reducing customer effort;- Ownership of design and roll-out of new standardised reporting framework and toolkit for finance benefit realisation, providing fully automated executive MI generation to allow markets to fully focus resources on benefit delivery only.

London, Gb

Strategic business development manager with responsibility for managing UK Insurance's transformation and change agenda jointly with our Insurance product partners Aviva, driving primary focus on digital development as a growth enabler, InsurTech environment, customer data leveraging for proposition tailoring and lifestyle offering, and customer transparency and simplicity.Key successes include:- Delivery of targeted customer communication platform and literature improvements to strengthen FCA regulatory compliance and TCF principle abidance;- 'Day 2' delivery of the HSBC UK Digital Home Insurance platform relaunch, in collaboration with Aviva and related fourth parties, in full compliance with FCA PS15-22 and other regulatory developments;- Design and roll-out of cross-functional Transformation runway to enable internal efficiency and relationship improvement between departments and stakeholders;- Influencing the HSBC UK Insurance 2017-2027 re-tender process for General Insurance through key bidder differentiator analysis and tailored executive strategic influencing focused on key business drivers and industry standards and KPIs.

London, Gb

Team manager within HSBC Premier Direct UK Contact Centre in Edinburgh, responsible for leadership of a team of 10 and department transformation and improvement delivery, whilst becoming as SME on customer need identification and fulfilment, products and service excellence during high service pressure periods, ensuring sustainable customer excellence was implemented in the team and departments.Key successes include designing and delivering data analysis reporting and performance review frameworks and toolkits for Centre Head and Head of UK Contact Centres, achieving accreditation as coach and team manager and co-leading Academy training delivery for the Contact Centre, while also delivering transformation frameworks and MI development for other business areas including Mortgages.

A key player in Network Management, I led the enhancement and change in operations for M&S Bank's 30 branches and their satellites, delivering impactful transformation from regulatory to product and campaigns, leveraging frontline feedback to design new, simpler ways of working, realise efficiencies and embed customer experience enhancements and improved sales quality. My key delivery was the 'network of the future', with communication streamlining, information management and collaboration hubs, refreshed digital customer journeys, and rolling out sustainable operational improvement and risk management, as well as streamlining customer data record retention and management.

Coordinated the committee of the most ambitious computing entrepreneurship society in the UK, coordinating efforts to ensure the best events in the UK were organised for the student population.My team's successes include organising trips to tech-entrepreneurial events across the Europe, talks on the latest industry trends and workshops with financial and technology professionals, as well as the 'craziest' Startup Weekend in Europe with attendees from 2 continents and numerous press mentions worldwide.

Boulder, Colorado, Us

Lead Organiser of Startup Weekend Southampton, held at Southampton University in March 2014 and May 2015. This involved securing sponsorships from global technology and financial firms, inviting judges from across the globe and distinguished speakers, organising event logistics and securing venues, and much more, enabling me to learn to cope with pressure and acquire plenty of interpersonal skills.

Secretary of the Glen Eyre Halls JCR Committee for 2014.Duties involved chairing and coordinating rep meetings, gathering information from residents, helping the rest of the Committee to perform their duties, leading the organisation and coordination of Freshers' Week 2015 activities, and more.

London, Gb

Business change and streamlining Project Manager specialist deployed in UK Wealth Business Services on a pilot internship scheme with HSBC Technology & Services.In 8-week timeframe, acted as Six Sigma lead on Stock Transfer simplification to align with regulatory change and ease business pressure and compliance breaches, delivered 3 weeks ahead of target with cost savings of £1m per year; further delivered an E2E simplification of Trust Services business processes while also contributing as a side project to process analysis and simplification runway development, Functional Instruction Manual clarification and streamlining for branch and back office and achieving Yellow Belt Six Sigma qualification within our corporation.Built extensive experience of organising, chairing and attending meetings with executive and clerical stakeholders, while developing a reliable network of contacts across the Investment Centre of Excellence and beyond, being recognised as the fastest intern to successfully deliver a business project as well as becoming the only Operations intern to deliver multiple streamlining projects in a 2-month period in the organisation.

New York, Ny, Us

Gained exposure to the firm's different sectors, with a specialistic overview of Tech & Data and internal departments thereof, such as Infrastructure, Development and Cyber Security.Attended several speed networking sessions, meeting Executive and Managing Directors; networked with fellow interns, attended workshops and skill-building sessions, leading to a final group presentation on our solutions to technology challenges involved in a corporate IPO.

London, Gb

- Actively engaged and built knowledge of the banking sector (Corporate, IB and Wealth)- Attended overview of firm and Tech division, skill-building and presentation skills sessions- Delivered a presentation on the future of technology to a panel of high-profile firm executives- Expanded own skillset through teamwork sessions and cooperation- Networked with MDs, Directors and Analysts from different sectors of the firm- Got hands-on experience of the challenges, business and excitement in banking technologyThe week definitely helped me boost all my skills and made me a better and more knowledgeable professional, as well as having provided me with an excellent insight into both the industry and Technology within banking, all of which will be invaluable to kickstart my career!

New York, Ny, Us

Taken part in Bank of America Merrill Lynch's first ever insight program in the Summer. I attended presentations and keynotes from representatives of all departments of the bank, gaining insight into structural organisation and scale of such international operations.Several group workshops and case studies led to a presentation on investing in Emerging Markets delivered by myself and other interns to a panel of senior EMs in the bank, obtaining incredibly positive feedback.

Southampton, Hampshire, Gb

Networked with incoming students, facilitating the organisation of induction week activities and logistics, and providing support to the faculty io coordinating the other student helpers.My agility working under pressure shone through when I re-organised and coordinated students in groups for the interactive induction activities when there was an imbalance between the numbers of members of each activity group, reassigning helpers to coordinate the groups and finding extra help when needed. My problem-solving skills allowed the sessions to run on time, delivering huge benefit to students and staff.

Tutor for Model United Nations conference preparation with some high schools in RomeLectured students on behavior in conference, public speaking and confidence skills

Diploma In Insurance, Insurance

Certificate In Insurance, Insurance

Bachelor Of Science (Bsc), Computer Science

Certified Retail Banker, Financial Services

Associate Retail Banker Level Ii (Arb Ii), Retail Banking And Financial Services

Associate Retail Banker Level I, Retail Banking & Financial Services

Diploma Di Esame Di Stato - Liceo Scientifico, All Subjects (High School)