I am responsible for developing, implementing and executing strategic marketing plans for the company in order to attract potential customers and retain existings ones.

I was in charge of management the internet department making all tasks more profitable, selecting and monitoring all Lead Sources, builtding a ROCKSTAR TEAM generating traffic to the dealership.Create, maintain and measure the internet and business development processesManage a group of customer service representatives in a call center environmentDevelop and maintain the new hire and interview processes for all BDC reps/appointment coordinatorsCultivate engaged, intelligent and consistent staffAttract potential clients and retain current clientele by answering product and service questions received via phone and/or internetContribute to high scores for the manufacturer’s customer satisfaction index (CSI)Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earnedHold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

BDC Agent, for 2 consecutive years I got the Top Performance Agent of the Internet Department.ResponsibilitiesHandle inbound leads (phone, internet) and direct to appropriate contactContact present customers (phone, email) to maintain and improve customer loyaltyDevelop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referralsWork with sales department to develop sales strategies and techniquesResearch and stay current in consumer and industry trendsCommunicate industry news and trends to management and dealership employeesOutstanding Customer Service

Salesman, it was my car sales school, knowing the Finance in Home, sales process in charge of the company social media networks,

Developing strategies and planning for product or services, advertising, promotions, sales to reach desired customer segment.