Roberto Lippi Email & Phone Number

Italy

• Managed three different teams of moderators, for a total of 13 people under my employ• Created innovative and educational content for team members, with the aim of raising the general quality of our work. This content is also envisioned as a shared cross-team database of work resources for the long run• Quality Assurance: official evaluations of work performed by various teams, with constructive feedback• Extended and continuous work on lists of Offensive Words and sentences, on system filters, and on community management for global-oriented partners with high traffic volumes, including partners focused on US politics, sports, and pop culture• Management of escalations, protocols, schedules (with the aim of granting a 24/7 coverage), Partner Requests• Multilingual content moderation

I have been working as a freelancer for some companies focused on training and developing artificial intelligence, leveraging my linguistic and general expertise.• Evaluation and classification of prompts and textual data to enhance AI-based language models, ensuring accuracy and quality• Quality control on datasets, reviewing, correcting, and standardizing language in accordance with the provided guidelines• Development of complex prompts aimed at pushing towards the limits and horizons of artificial intelligence, drawing on my eclectic approach and conceptual richness in writing

• Copywriting: drafting targeted pitch texts to describe and promote individual songs, helping maximize their chances of being noticed by editors of major playlists on streaming platforms.• Storytelling: creating various types of written content aimed at highlighting the record label’s story and vision.• Marketing, growth, and product placement: successfully conceived and carried out innovative, high-impact promotional content designed to direct traffic toward brand-related materials. Additionally, I oversaw the numerical growth of clientele, playlists, and social media channels, achieving medium- and long-term goals.

I've been creating for a while digital art evoking vibrant and fantasy environments, as a side-hustle that allows me to nurture my passion for graphics, art, and photo manipulation. I have been able to sellmy works to some musicians looking for a cover for their EP, album, or song, and I am also followed on Instagram by the official Adobe Photoshop page. Despite not having a background in graphic design, many people who enjoyed my art saw in me potential and a sort of natural talent.

Bibbiena

I worked as Service Desk Online (in the office) for a renowned Italian IT company, Aruba S.p.A., focusing on digital services that have legal value, such as REMs (Registered Electronic Mails), Italian Digital IDs, and Digital Signatures. I performed video-recognition processes to upgrade REMs to the latest European standards, and to give customers an official Digital Identity. Furthermore, I was a supervisor and quality analyst, on the procedures we performed and the clients' documents and signed forms: detail-orientedness was a key skill at this job.I also did text and phone-based Client Assistance, responding to users' tickets and managing complex situations through HelpdeskAdvanced, and coordinating within my company through JIRA and Confluence.

I had been full-time freelancing (through Upwork) as a Content Moderator for OpenWeb, a company focused on ensuring the safety of the web and of the discussions that take place in it. I moderated in three languages various high-traffic websites centered mainly on politics, sports and daily news. This job requires the sensibility to understand the impact of a person's words in the larger linguistic and socio-cultural context, determining whether their contribution is fruitful or toxic in the wake of how it intersects with everything (and everyone) else.

Perugia

Engaged in both front-office and back-office operations at the oldest and most prestigious four-star hotel in Perugia, renowned for hosting notable figures such as Goethe during his visit in 1786. As part of my multifaceted role, I excelled in providing exceptional customer service, seamlessly communicating with clients in multiple languages. I efficiently managed various tasks, including data entry and administration within the hotel's proprietary software systems as well as Office suite programs. Skillfully handling phone calls and emails, I adeptly handled reservations for esteemed restaurants and curated tourist visits, ensuring an enriching experience for guests. Furthermore, I offered invaluable assistance by sharing insights into the city's prominent attractions, providing meticulous directions, and facilitating manual work whenever required. Additionally, I diligently managed cash activities on behalf of the establishment, guaranteeing accurate financial transactions and upholding the hotel's esteemed reputation.

I translated, transcribed, and subtitled TED Talks subtitles to and from English, Spanish, and Italian. After approval, some of my subtitles have gone live on the Internet, with the original videos having a lot of views on YouTube.

Arezzo, Tuscany, Italy

During my tenure at the hotel, I gained valuable experience by performing front desk tasks and assuming various responsibilities. This encompassed warmly welcoming and assisting customers, ensuring their smooth check-in and providing exceptional service throughout their stay. I adeptly managed hotel entry cards, efficiently handling reservations within the company software to ensure accurate and seamless booking processes. Furthermore, I effectively communicated with guests in both Italian and English, demonstrating strong language proficiency and facilitating clear and efficient interactions. Additionally, I attentively managed phone calls and emails, promptly addressing inquiries and providing necessary assistance. This experience served as a solid foundation for my personal growth and skill acquisition, laying the groundwork for my continuous improvement and future achievements.

Master'S Degree, Foreign Languages, Literatures, And Translation, 110/110 Cum Laude

Graduated cum laude, with a thesis called "At the Frontiers of the Possible: How Literary Visions Shape the Real World". My thesis was 180.

Bachelor'S Degree, Languages For Intercultural And Business Communication, 104/110

In this Bachelor of Arts I gained mastery of two foreign languages, English and Spanish, at an academic level. Furthermore, I completed.

High School Diploma, Computer Expert

My high school curriculum was based, alongside the classic humanistic and scientific subjects, on training centred on the world.