Roberto Lujano Email & Phone Number

Jessup, Maryland

• Participated in sales teams and customer trainings as well as participated in trade shows representing the company.• Configured commercial refrigeration and HVAC products to meet customer requirements. Assisted Manufacturing in understanding the customer needs and specifications.• Participated with the refrigeration group to accomplish and exceed financial goals by managing quote requests and direct customer service.• Site visits with customers to analyze and suggest possible solutions to new opportunities.• Investigated, gathered teams and resolved warranty inquires for specific products.• Provided specific information and calculations to support existing products or collaborated with engineering to find a solution to customer proposed options.

Greater Atlanta Area

• Managing the day to day operations of the company. Organizing and maintaining files and records. • Planning and scheduling meetings and appointments.• Maintain customer confidence and protecting operations by keeping information confidential.• Ensuring operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Suwanee, Ga

HUSSMANN COPORATION – Suwanee, GA Senior Application Engineer III 2009-2015 • Product Rule Setup for manufacturing configurator. Analysis of business and application engineering procedures that later were translated into programming language. Participated in a 2+ million dollar project to create a web-based product configurator.• Integrated vendor’s software into a streamlined process in order to reduce the quote to order lead time. (0.5 million dollar savings in the last 3 years it was implemented).• Created a product configurator that generated a list of parts based on specific requirements. It reduced the quote to order time by 2 hrs. Per quote (0.25 million dollar savings in the last 2 years since it was implemented).• Participated in sales teams and customer trainings. Configured commercial refrigeration systems to meet customer requirements.

Suwanee, Ga

Application Engineer II 2005-2009• Increased accuracy and reduced the manufacturing time by collecting and analyzing data through a Six Sigma process. The analysis resulted in a 0.25 million dollars savings per year.• Conducted several kaizen events which lead to process improvements and cost savings.• Product Rule Setup for manufacturing configurator. Analysis of business and application engineering procedures that later were translated into programming language. Participated in a 1+ million dollar project to create a basic product configurator.• Met with customers and consultants and configured commercial refrigeration systems to meet customer requirements.

Suwanee, Ga

• After analyzing the quoting procedure merged the different systems into one automated procedure. 0.25 million dollars savings per year. The integrated automated procedure still in use after 13 years. • Translated equipment procedures into automated excel applications. 1 million dollar savings in a 13 year period. • Configured commercial refrigeration systems to meet customer requirements using software from various refrigeration component vendors (Sporlan, Swep, Bell and Gosset, etc) and other engineering software (Honeywell line sizing and others).

Master Of Business Administration, Business Management & Marketing

Associate Degree, Applied Science; Refrigeration And Air Conditioning

Bachelor Of Science Degree, Mechanical Engineering; Industrial Operations Research