Bob Orcutt Email & Phone Number

United States

Fort Myers, Florida, United States

-Customer Onboarding: Lead seamless system configuration, comprehensive user training, and strong relationship management.-Relationship Management: Build trusted relationships with key customers, understanding their unique needs.-Configuration & Optimization: Customize account settings to ensure a tailored experience for each customer.-Training: Conduct engaging product training, tailored to customer needs for effective platform usage.-Follow-Up: Regularly follow up with customers to boost engagement and platform utilization.-Primary Point of Contact: Address customer questions and concerns promptly during onboarding.-Product Expertise: Develop in-depth knowledge of the Guesty platform for effective customer support.-Technical Troubleshooting: Resolve technical issues swiftly for optimal system use.-Customer Needs Assessment: Understand business needs, offering optimized configurations and best practices.-Feedback Loop: Relay customer feedback to Product teams for continuous improvement.-Best Practices Development: Create onboarding materials to enhance customer experience.-Project Management: Manage data migration, validation, and software configuration based on customer requirements.-Escalation Handling: Coordinate with the CX team to address escalated issues promptly.

Orlando, Florida, United States

- Follow up with new accounts and assist with the onboarding process- Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages. - Responsible for onboarding, training, and the overall success of each client using the Cloudbeds platform thru video conferencing, phone calls, and emails- Partner and work closely with Sales to define and achieve customers’ success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.- Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers.- Troubleshoot and make outbound calls for escalated issues and onboarding calls- Use training materials to keep up-to-date with the latest system updates- Act as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of Cloudbeds’ products.- Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.- Develop and maintain a deep understanding of customers’ business drivers and operational goals, and steer our product to align with those initiatives.- Enter critical support and activity notes in salesforce- Help create and/or translate new tutorials as needed by contributing content to the database of support articles

Florida, United States

● Oversee the setup, implementation, and adoption phases for a wide range of strategically important accounts in a timely fashion.● Lead marketing research projects with clients and communicate cross departments to prioritise the development of new products.● Acted as pilot coach for a new technology acquisition that increased account subscription revenue ● Selected and led market research initiative, conducting 47% of all interviews on a team of 12.● Created and implemented highly effective practices to reduce overall onboarding time● Selected to mentor, provide feedback, and assist other coaches and new hires.● Demonstrated exceptional technical acumen by independently creating customized solutions for a wide array of customer pain points whichincreased account revenue, perceived value, and promoter scores.● Participated, vetted, and prepared pilot programs, including the creation and dissemination of customer and team supporting materials

IELTS test preparation lecturer, gave presentations to groups of students on how to improve their test score band for the IELTS exam, I also conducted mock examinations.

Santiago, Santiago Metropolitan, Chile

-Worked pairing companies and private individuals with the appropriate teacher.-Planned, held, and hosted community-building events to recruit teachers and students.-Headhunting company for language skills - English, Portuguese, French, Spanish, etc.-Specialized in preparing students for TOEFL, IELTS and taught custom made courses for clients such as “North American Business Etiquette”

Da Nang City, Vietnam

- IELTS test preparation;- Gave dynamic, high energy and engaging lessons to all age groups;- Taught all ages and ability levels in group classes, including IELTS test preparation.

- Group classes for elementary and intermediate learners- Group and one on one classes, following IELTS preparatory curriculum

Santiago, Santiago Metropolitan, Chile

-Networked throughout the city to promote the brand-Assisted in the planning and execution of customized trips in both English and Spanish.-Hire, Schedule, Train, Motivate, and Managed groups of volunteers to work in an award-winning hostel.-Organized events leveraging established community relationships to ensure exceptional guest experiences.-Responsible for helping guests resolve a wide range of problems in English and Spanish to ensure the highest quality.

Santiago, Santiago Metropolitan, Chile

-Focus on conversational English;-High energy and highly engaging classes that allow real use of the English language with a native speaker.

- Act as a supplementary class to the 10 most promising students within the school.- Reinforce what they learn through dynamic methods, using native culture, music, games, andarticles.

Santiago, Santiago Metropolitan, Chile

-Scheduled, trained, motivated, and managed groups of volunteers to work in a hostel.-Responsible for helping guests resolve a wide range of problems to ensure the highest quality.-Organized events leveraging established community relationships to ensure exceptional guest experiences.

Designed and taught 20-hour test preparation course (IELTS & TOEFL Exams) to be used company-wide for learners at upper-intermediate and advanced levels.

Trained tour company employees on how to present relevant information, give directions, and another applicable language to ensure a positive customer experience.

- Teach interactive and high-energy classes from 16 months to 5 years of age. - Used games, songs, and dance to ensure a fun and engaging learning environment.

Taught children ages 6-14 drama;Used a wide variety of teaching methods to ensure the kids enjoyed learning new subject matter while productively playing.

Bangkok, Thailand

- Head foreign teacher of the ESL and EFL programs. - Work with Thai teachers to improve conversational English. - Organize tutor sessions for students outside of school hours.- Worked at a technical college teaching adults and children with ages ranging from 15-22 years old.

Fredericksburg, Virginia, United States

- Continue to hold this title through four management changes.- Managed a professional sales team of 15-20 retail sales representatives- Consistent 3-year record in the top 10% of the regional sales force for growth and revenue.- Selected (Jan 2010) as Small Business Sales Specialist from a pool of 16 other candidates. - Averaged 130% of revenue goals YTD while serving in business site customer service and technical support roles.- Leader for the new small business initiative. Organizes, tracks, and motivates individuals and teams to meet sales targets. Selected as one of 30 representatives to participate in a regional future business strategy think-tank.

Newport News, Virginia, United States

- Worked 26 hours a week while also engaged in full-time college studies.- Company sales leader after just 5 weeks and received an early promotion over 37 other associates.- Multiple-time leader in sales closings with best sales ratio over multiple weeks (66% vs. average 33%).- Adept in transitioning cold-call leads into bookings and monetary commitment…all in a singlephone call.```- Tied sales company record for “most sales bookings in a single shift” by any salesman since the division manager held the position.

Bachelor'S Of Arts, History

Management Information Systems, General

Initial coursework toward an MBA in Management Information Systems at the University of Mary Washington, Fredericksburg, Va.