Roberto Souza Filho, Pmp Email & Phone Number

Americas

Brazil

I am driving the contract life cycle for the largest cruise line companies in the world. Strategic decision maker, reporting directly to the senior leadership. Responsible for customer success, including new projects, field operations, inventory management, SLA credits control, network remote support, and overall quality management. Handling customer escalations to prompt resolution.

Brazil

Leading up to 50 direct employees including Field Service Engineers, Field Service Coordinators, and Site Support Specialists across the LATAM Region; 25+ contractors, and 1000+ sites under government, oil & gas, maritime, and enterprise markets.Ensuring effective cost control for the Field Services group in the entire region;Elaborating and implementing Field Service structure including 3rd party support across the LATAM regionBuilding operation teams from scratch in new countries such as Argentina, Bolivia, Chile, and Ecuador;Managing critical projects following PMP conceptsWorking the billing cycle to ensure anticipated invoicing;SLA claims promptly addressed;Reducing operation costs by 45%, negotiating with third parties during critical times

Rio De Janeiro Area, Brazil

Macaé Area, Brazil

Responsible for managing operations in satellite communications in the Brazilian region from a post-sales perspective:Lead Regional Service Managers, Field Service Technicians, Field Service Coordinators, and Site Support Specialists for the Brazil Region; Improve overall quality of services from current levels to an industry leadership position. Finance management; ensuring all activities are properly billed and invoiced as per contract; Aftermarket P&L control - 45Mi year revenue; Identify and oversee third-party contractors for aftermarket services.

Macaé Area, Brazil

Responsible for managing the day-to-day operations of the Field Service operations in the Brazilian region. Through strategic direction and accountability, I oversee and implement HCC’s Aftermarket Services initiatives related to Field Services to ensure contracted services are delivered to meet customer’s satisfaction.Direct, manage and control Field Service Technicians for the Brasil region.Ensure the delivery and quality of field services meet and surpass HCC and clients’ expectations.Top-tier escalation point for customer issues related to Field ServicesFinance management: Ensure the contract is being billed properly and in accordance with the current contract. Managing to start and stop the billing phase and controlling aging receiving.

Rio De Janeiro Area, Brazil

Strategic Project Management - Project manager for high-priority projects and service delivery. Managing human and material resources during the project life cycle.Single Point of Contact (SPOC) for customers in the Latin America Region, management, staff, contractors, and vendors concerning the delivery and support of satellite connectivity services.Ensures that KPIs listed in the relevant SLAs are achieved and customer expectations for service quality, HSE compliance, timeliness, and customer (user) satisfaction are exceeded.Finance management: Ensure the contract is being billed properly and in accordance with the current contract. Managing to start and stop the billing phase and controlling aging receiving.

Macaé Area, Brazil

- Ensuring customer's needs are being delivered as per contracted;- Interacting with internal areas in order to provide best services;- Technical advisor;- Incident Management;- Customer´s single point of contact acting on escalation purposes;- Financial controller for extra needs as overtime, parties replacement, logistic matters and any special needs

Macaé Area, Brazil

- Previously contracted by Schlumberger Information Services (SIS) that sold Global Communication Services (GCS) department to Harris Corporation- Deploys customer's (internal and external) LANs, WANs, and wireless networks including servers, routers, hubs, switches, UPSs, and other communication hardware- Monitors network performance and troubleshoot problem areas as needed- Creates and maintains documentation in a location accessible by the team, as it relates to network configuration, network mapping, processes, and service records- Ensures network connectivity of all servers, and network appliances- Implements and maintain policies, and procedures for network administration, usage, and disaster recovery- Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry- Monitors and tests network performance and provides network performance statistics and reports- Implements new and existing network equipment, hardware, and software upgrades- Participates in implementing all network security solutions- Interacts with vendors and contractors to secure network products- Maintains accurate status records for ongoing projects.

Belo Horizonte Area, Brazil

Tier 3 network support for customersProject management including: Definitions, specifications and deliveryNew technologies development and homologationActing with various vendors including security solutions using 3com (TippingPoint), Cisco (ASA/PIX), HP, Sonicwall, Barracuda;

Belo Horizonte Area, Brazil

Network projects executionHigh availability and security project development.Acting with various vendors including security solutions using 3com (TippingPoint), Cisco (ASA/PIX), HP.

Belo Horizonte Area, Brazil

Cisco equipments administration:Vlan segmentation, Cisco ASA implementation, Catalyst 4506 including high availability development, border router and switch management.Infra-structure project management.

Belo Horizonte Area, Brazil

Computer maintenance including backup strategy.Supply chain responsible for equipments.Network administration in 5 offices in Brazil.Direct contact with in all international offices on the organization.

Belo Horizonte Area, Brazil

Responsible for maintaining backup policies. IT support for all organization.

Master Of Business Administration (Mba), Project Management

Bacharelado Em Administração, Business Administration And Management, General

University Degree, Computer Networking

Executive Mba, Management