Roberto Souza Filho, Pmp Email & Phone Number

Americas

Brazil

I am driving the contract life cycle for the largest cruise line companies in the world. Strategic decision maker, reporting directly to the senior leadership. Responsible for customer success, including new projects, field operations, inventory management, SLA credits control, network remote support, and overall quality management. Handling customer.

Brazil

Leading up to 50 direct employees including Field Service Engineers, Field Service Coordinators, and Site Support Specialists across the LATAM Region; 25+ contractors, and 1000+ sites under government, oil & gas, maritime, and enterprise markets.Ensuring effective cost control for the Field Services group in the entire region;Elaborating and implementing.

Rio De Janeiro Area, Brazil

Macaé Area, Brazil

Responsible for managing operations in satellite communications in the Brazilian region from a post-sales perspective:Lead Regional Service Managers, Field Service Technicians, Field Service Coordinators, and Site Support Specialists for the Brazil Region; Improve overall quality of services from current levels to an industry leadership position. Finance.

Macaé Area, Brazil

Responsible for managing the day-to-day operations of the Field Service operations in the Brazilian region. Through strategic direction and accountability, I oversee and implement HCC’s Aftermarket Services initiatives related to Field Services to ensure contracted services are delivered to meet customer’s satisfaction.Direct, manage and control Field.

Rio De Janeiro Area, Brazil

Strategic Project Management - Project manager for high-priority projects and service delivery. Managing human and material resources during the project life cycle.Single Point of Contact (SPOC) for customers in the Latin America Region, management, staff, contractors, and vendors concerning the delivery and support of satellite connectivity.

Macaé Area, Brazil

- Ensuring customer's needs are being delivered as per contracted;- Interacting with internal areas in order to provide best services;- Technical advisor;- Incident Management;- Customer´s single point of contact acting on escalation purposes;- Financial controller for extra needs as overtime, parties replacement, logistic matters and any special needs

Macaé Area, Brazil

- Previously contracted by Schlumberger Information Services (SIS) that sold Global Communication Services (GCS) department to Harris Corporation- Deploys customer's (internal and external) LANs, WANs, and wireless networks including servers, routers, hubs, switches, UPSs, and other communication hardware- Monitors network performance and troubleshoot.

Belo Horizonte Area, Brazil

Tier 3 network support for customersProject management including: Definitions, specifications and deliveryNew technologies development and homologationActing with various vendors including security solutions using 3com (TippingPoint), Cisco (ASA/PIX), HP, Sonicwall, Barracuda;

Belo Horizonte Area, Brazil

Network projects executionHigh availability and security project development.Acting with various vendors including security solutions using 3com (TippingPoint), Cisco (ASA/PIX), HP.

Belo Horizonte Area, Brazil

Cisco equipments administration:Vlan segmentation, Cisco ASA implementation, Catalyst 4506 including high availability development, border router and switch management.Infra-structure project management.

Belo Horizonte Area, Brazil

Computer maintenance including backup strategy.Supply chain responsible for equipments.Network administration in 5 offices in Brazil.Direct contact with in all international offices on the organization.

Belo Horizonte Area, Brazil

Responsible for maintaining backup policies. IT support for all organization.

Master Of Business Administration (Mba), Project Management

Bacharelado Em Administração, Business Administration And Management, General

University Degree, Computer Networking

Executive Mba, Management