With over 18 years of dedicated experience in Customer Success, Project Management, and Customer Experience, I specialize in delivering impactful SaaS solutions and managing HR subsystems. My roles as HR Manager, Customer Success Manager, and PMO have equipped me to lead Change Management processes and oversee project implementation effectively.I excel in driving Organizational Development and Executive Development initiatives, leveraging strong strategic thinking and interpersonal skills to foster reliable partnerships across all organizational levels. My diverse background working with global teams enables me to manage cross-functional collaboration and multiple projects simultaneously, ensuring seamless teamwork whether local or remote.As a trusted advisor to business leaders, I focus on creating sustainable business growth strategies by identifying upsell and cross-sell opportunities, driving user adoption, minimizing churn, and ensuring renewals. I pride myself on aligning HR, Sales, Product, Marketing, and Technical teams to deliver exceptional customer experiences and maximize value through data-driven insights and performance metrics.