Robert Hamlin Email & Phone Number

Winter Park, Florida, United States

Jersey City, New Jersey, United States

Impacted by layoffs in November 2023.Responsible for managing 4-12 week proof of concept projects for large pharmaceutical manufacturing clients, ensuring a seamless and successful transition from the sales cycle to the POC phase to full delivery and implementation. Acted as the key point of contact for clients during this critical stage, while working.

Jersey City, New Jersey, United States

Temple Terrace, Florida, United States

Acted as the primary customer interface by facilitating team meetings to include tracking and managing action items to meet client deliverables as well as distributing regular status reports to stakeholders. Built strong communication channels with clients and internal departments such as Sales & Support. Responsible for satisfying customer expectations on.

Temple Terrace, Florida, United States

Designated advocate for Premier Support customers, provided support and resolution for technical issues. Continually reviewed customer support cases to ensure proper handling and resolution of customer issues. Hosted and conducted weekly customer calls to review case status summaries and explanations. Assisted customer system admins in working through.

Temple Terrace, Florida, United States

Promoted to lead a team of Enterprise Customer Success Managers responsible for helping customers achieve their desired outcomes while growing, renewing and managing their accounts within assigned geographic territories. Role impacted in company restructuring, due to tenure.

Temple Terrace, Florida, United States

Managed and grew a book of business within assigned geographic territory, including up-selling accounts, and renewal of service contracts. Responsible for retaining the customer base, increasing customer satisfaction through delivery of value and ROI and for exceeding established sales goals.

Des Moines, IA / Orlando, FL

Managed contractual partnerships with 8 multi-site customers. Developed relationships with C-level customers and key decision makers throughout customer organizations. Executed strategic sales plans to drive profitable revenue growth through indirect management of 120 Grainger sellers aligned to 1,250 customer accounts. Created and implemented value-added.

Des Moines, IA

One of five original team members of newly created Major Accounts organization. Developed and managed pipeline of opportunities to enter formal contractual partnerships with existing multi-site customers. Negotiated and signed contracts with multi-site customers. Implemented contracted programs and managed portfolio of signed contracts. Profitably grew.

Omaha, NE

A development opportunity to manage team of 10 Account Managers and the District Assistant.

Des Moines, IA

Provided tailored solutions to a client base as varied as Grainger Product offerings. Understood client needs, identified root causes or problems, developed and implemented creative and pragmatic solutions. Developed sales strategies, techniques and tactics based on customer feedback and market environment.

Des Moines, IA

Served as primary customer contact for the development, implementation and delivery of contracted document solutions at customer sites. Full P&L, operational & post-sale revenue responsibility for assigned accounts. Responsible for labor utilization, materials management, equipment, assets and inventories, service and production processes to achieve.

Des Moines, IA

Managed Xerox’s major account in the publishing industry involving 26 locations nationwide for contracted document services including: labor, materials, equipment, assets and inventories, equipment service and customer support.

Des Moines, IA

Supervised highly advanced Xerox production facility within the company’s National Processing Center. Accountable for 24-hour scheduling of employees and production jobs, secured production resources and designed and implemented processes to meet and satisfy customer needs and demands.