Robert Pedro Email & Phone Number

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Dealer Services Network delivers best in class business process outsourcing to a wide array of sectors within the transportation industry specializing in automotive retail and fleet. Our services include tag and title, document management and financial analysis solutions.

Atlanta Metropolitan Area

AL 82635 FL LO97964 NC I-206425 SC MLO-2191085 TN 2191085

North America

Full business operations and P&L responsibilities for $55M revenue Division - CDK’s Heavy Truck segment covering NA. Managed business development, customer satisfaction, OEM relationships, revenue growth and customer retention. Exceeded revenue growth goals for FY 2021 by more than 50%, adding over 50 new customer sites. Improved customer satisfaction with a 31-point increase in NPS by aligning support and install resources to better address customer needs.

Valdosta, Ga

Appointed by CEO to lead integration of the $500M acquisition of Elead1One into CDK. Directed $125M US business with 1300 employees Initiated performance and best practice programs, including employee engagement, process improvement and implementation of best practices, while spearheading initiatives to increase financial performance and profitability.Grew revenues 20+% from acquisition through close of FY’19, retaining key employees and customers.

East Region

Oversaw $300M sales and business operations of Eastern US. Established extensive employee engagement and process development program to rebuild region’s performance and to develop high-potential management leaders. Directed 40 employees.Improved underperforming region from 71% in FY ‘15 to 152% of sales plan in FY ’18. Achieved Region of the Year, drove vastly improved sales rates, and improved gross margin. Improved employee engagement score from 75 to 96 by empowering the team and increasing career growth opportunities. Significantly reduced client losses by addressing long standing customer service issues.

North Region

Managed Northeast Region Sales covering 13 states, with 35 employees and $180M revenue. Assembled, coached, and strategized with field sales managers, achieving regional sales plan. Developed business practices of sales team, providing valued solutions for clients. Actively built talent acquisition and retention process for key sales and management positions, strengthening execution and performance of sales team

Managed a team of six sales and three support professionals selling to large regional dealership groups.•Director of Sales of the Year for FY'13 - Number 1 Dollar Volume - Board of Directors•Director of Sales of the Year for FY'12 - Number 1 Dollar Volume - Board of Directors

Dealership achieved Elite of Lexus certification for service excellence - 2009Leading net to sales percentages in Lexus Eastern AreaPost acquisition change management

Greater New York City Area

Led sales team to peak performance achieving over 160% of plan in FY 08

Greater New York City Area

Major Account Executive of the year - FY'03 - Board of DirectorsNumber one dollar volume - FY'04 - Board of Directors

Baltimore, Maryland Area

Account Manager of the year - FY'99 - 194% of plan - Board of Directors