Rob Pike Email & Phone Number

St Louis, Mo 63141, Mo, Us

• Architected and delivered Microsoft Dynamics 365 Business Applications for clients in various industries.• Streamlined sales, customer service, field service, and project management processes through D365 technologies.• Advised clients on leveraging D365 stack to build efficient systems and teams.

Seattle, Washington, Us

Rob specializes in architecting, managing, and delivering Microsoft Dynamics 365 Business Applications. In his role as a D365 Solution Architect, he helps clients assess their sales, customer service, field service, and project management processes to streamline them through the utilization of, not only, D365 CE, but the entire D365 stack of technologies. He advises and educates clients on leveraging D365 technologies to build more efficient and effective sales, field service, customer service, and project management systems, processes, and teams. He has worked with clients in the business and professional service, healthcare, specialty contracting, facilities management, industrial products, and engineering design industries.

Chicago, Illinois, Us

Dynamic 365 CE (CRM) design and implementations using the Microsoft Dynamics technology stack. Subject Matter Expert in Field Service and Field Service and Project Operations combined implementations. Expert in Connected Field Service with Azure IoT Central, Sales and Customer Service modules.

Bloomington, Mn, Us

Lead & manage design, implementation, operations support, reporting, and continuous improvement of organization’s Microsoft Dynamics CRM solution. Directly reporting to Chief Financial Officer, serve as senior adviser regarding data-driven relationship management and as an independent practitioner capable of executing all associate technical tasks.

Provided system and business process analysis, design, implementation, data migration, integration, documentation, project management, training, and support services to multiple short and long-term small business clients.Designed, implemented, integrated, and supported several Dynamics CRM solutions.

Designed, implemented and administered client, server, telephony and network architecture including software, hardware, firmware upgrades and problem resolution. Managed consulting relationships to implement special projects including scope, cost, timelines and measured quantitative results. Provided direction for the organization as a member of the Senior Leadership Team. Trained employees on new processes and systems. Supported technology and data for multiple remote locations through VPN, RDP and phone support.Project manager and CRM Administrator for year-long Dynamics CRM implementation which included: requirements gathering, cost estimating, and monitoring, scope, scheduling staff and vendors, and performance oversight of project team members.