Experienced, thoughtful, and articulate leader with a proven record in team leadership, customer experience, client success and relationship management. Adept at fostering strong, equitable relationships and delivering solutions to a wide variety of internal and external clients. My creative, empathic, and proactive approach to customer success and relationship management enables my team with agency to implement solutions and provide comprehensive client support. With more than fifteen years of experience, I communicate easily, negotiate powerfully, but execute with integrity and with a goal of maintaining lasting relationships. I enjoy fluid, cross-functional environments where collaboration, growth, and learning happen every day!I'm focused on contributing to a mission-driven organization, and helping to build a culture of collaboration and equity through coaching, peer mentoring, team development, and employee engagement. Motivated by creating and improving process, refining individual skills to sharpen team efficiency, making tough decisions for the right outcomes, and leading with integrity and accountability.