Responsible for the supervision of the store Handle issues of customer service Responsible for human resources development Recruit and discipline staff Conduct staff interviews and coaching Evaluate the performance of staff Coordinate training and development of staff special strength Motivate sales personnel in the store Oversee the Customer Experience Sales floor TeamDetermine the need of staff Process payroll forms and records Prepare the form for… Show more Responsible for the supervision of the store Handle issues of customer service Responsible for human resources development Recruit and discipline staff Conduct staff interviews and coaching Evaluate the performance of staff Coordinate training and development of staff special strength Motivate sales personnel in the store Oversee the Customer Experience Sales floor TeamDetermine the need of staff Process payroll forms and records Prepare the form for leave of absence Handle cash management duties Contribute to the goals and sales target of the store Prepare deposit loans along with other administrative staff Ensure proper storage of merchandise Ensure proper arrangement of the store in a neatly way Ensure the security of the store and proper processing of money Track daily cash report Ensure improvement in the financial performance of assigned area Ensure that the regulatory procedures and company policies are complied with Provide guidance and direction to other staff Model customer service approaches Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart Offer supervision to staff on assigned tasks Ensure that the store is well stocked at all times Work in relationship with customer staff in charge of shelf to provide map for easy location of products Ensure good relationship with merchants to achieve price actionsUnderstand seasons and ensure products on demand in the season are well in stock and well positioned. Show less

• Experience managing both Canadian and US programs (OCA, TCPA, FDCPA) • Personnel management of two Team Leaders and 34+ professional level collection agents• Develop strategies that enhance productivity and/or improve processes • Analyze all relevant statistical and performance reports including dialer functions• Training and supervision of team to ensure that both financial and production goals are met or exceeded • Client and Senior Management communication through… Show more • Experience managing both Canadian and US programs (OCA, TCPA, FDCPA) • Personnel management of two Team Leaders and 34+ professional level collection agents• Develop strategies that enhance productivity and/or improve processes • Analyze all relevant statistical and performance reports including dialer functions• Training and supervision of team to ensure that both financial and production goals are met or exceeded • Client and Senior Management communication through reporting, weekly and monthly meetings • Motivate and engage staff to meet and exceed internal and client goals through training, incentive programs, goal setting and ad hoc contests/initiatives • Workforce management and effective schedule design • Monthly quality audits, both compliance and customer satisfaction • Recommend hiring, transfer, promotion and dismissal of staff as appropriate • Ensure that all relevant and necessary tools and facilities are available to employees Show less

• Generate, qualify and pursue MMA sponsorship opportunities with a plethora of diverse companies spanning countless industries • Utilize social media platforms to intensify and grow brand recognition by leveraging mass promotion and exclusive contests• Execute experiential weekends for contest winners that include VIP events and appearances with high profile MMA fighters• Maintain and acquire new talent base of athletes that compete in the UFC, MFC and other fight organizations in… Show more • Generate, qualify and pursue MMA sponsorship opportunities with a plethora of diverse companies spanning countless industries • Utilize social media platforms to intensify and grow brand recognition by leveraging mass promotion and exclusive contests• Execute experiential weekends for contest winners that include VIP events and appearances with high profile MMA fighters• Maintain and acquire new talent base of athletes that compete in the UFC, MFC and other fight organizations in North America Show less

• Manage a team of over 20 accounts receivable professionals• Hire, train and educate team members to meet client and company standards• Evaluate performances, identify coaching opportunities, provide training, create succession plans and closely monitor all areas of improvement for staff• Analyze team targets, drive revenue numbers and track individual stats• Create schedules, monitor agent attendance and maintain adequate staffing levels• Maintain communication with the… Show more • Manage a team of over 20 accounts receivable professionals• Hire, train and educate team members to meet client and company standards• Evaluate performances, identify coaching opportunities, provide training, create succession plans and closely monitor all areas of improvement for staff• Analyze team targets, drive revenue numbers and track individual stats• Create schedules, monitor agent attendance and maintain adequate staffing levels• Maintain communication with the client to ensure that all SLAs are being met• Produce daily and monthly reporting for both the client and senior management• Responsible for call monitoring and quality assurance• Proficiently utilize programs such as excel, avaya, DRS, Alltrac, etc Show less

• Worked within the dynamic AIC and Neptune Innovations sales team to achieve team oriented and personal goals• Identified and qualified potential clients through the use of a prospecting system• Successfully acquired new business through cold calling• Continued incremental improvement through Sandler Sales Training to further enhance my sales strategy and techniques