Robert Rickman Email & Phone Number

Fredericksburg, Va, Us

United States

Recruited, hired, supervised, scheduled and motivated a staff of up to 150 employees.Trained service staff to enhance customer service and increased profits through suggestive selling.Assist the other Store Management Team overseeing the overall safety, security, supervision, training, mentoring, and scheduling of all assigned personnel.Addressed all security issues.Balanced all registers and safe.Exceptional knowledge of fleet management policies and regulations.Maintained entire paint department, plumbing, electrical, tools, and hardware. Increased commercial sales accounts.Relayed sales information to vendors.Performed all human resource procedures.Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Inventory stock and reorder when inventory drops to a specified level.Instruct staff on how to handle difficult and complicated sales.Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.Assign employees to specific duties.Provide superior customer service. Drive sales and margin in alignment with the financial plan of a 60 to 65 million dollar a year retail store.Utilize Kronos Scheduling Software to schedule up to 150 personnel's daily scheduling while maintaining the store's forecast.

United States

Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and resultsEstablish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new productsMaintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitorsMaintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societiesPlan to ensure achievement of divisional and personal target, aligning with company sales policies and strategiesManage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are metAssess the strengths and weaknesses of the sales team and manage the sales program accordinglyProvide on-the-ground support for sales associates as they generate leads and close new dealsMeet with customers to discuss their evolving needs and to assess the quality of our company's relationship with themDevelop and implement new sales initiatives, strategies and programs to capture key demographicsSell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling processContinually develop knowledge of the business climate, applications and competition for his/her defined geography and accountsDevelop, maintain and execute a territory planContinually assess current business distribution channels, develop and evaluate their performance and manage conflict ensuring alignment with territory plansMaintain data relative to partners, accounts and activities and will document customer interactions

Fredericksburg, Virginia

Visit customers to promote vendor products, perform sales/support services and maintainproduct displays in assigned stores• Ambassador for the brand• Receive and respond to customer inquiries• Provide new product information including receiving customer feedback regardingvendor products and services• Regularly conduct training session at both store and district level• Answer customer sales and technical questions• Facilitate sales, marketing and promotional campaigns by acquainting accounts with thelatest sales techniques.• Resolve any customer and vendor differences• Assist with placing special orders• Collaborate with key stakeholders to identify sales opportunities• Build, maintain, and update customer database as required• Other in store activates included Plan-o-gram integrity, marketing and product placementopportunities, inventory management, conduct in-aisle product training , and be willing atall times to engage in sales advice.• Comply with all AMS and Customer policies and procedures• Perform other related duties as assigned

Fredericksburg, Va

• Drive sales productivity through high quality, end-to-end direct sales• Schedule and participate in direct sales events• Create consumer awareness and product brand preference at the retail store level though training, assisted sales and merchandising• Build and maintain brand presence through increased shelf space and product placement• Effectively assess and communicate on-site needs such as marketing material and promotional collateral.• Educate customers and retail associates and make product recommendations• Effectively train retail associates to conduct quality sales presentations and customer demonstrationsBuild effective professional relationships on behalf of the Company and client at both the store and customer level• Meet or exceed personal sales productivity goals and key metrics on a monthly basis • Advise customers by providing information and qualify on products and services • Accurately document and report sales, schedules, activities and best practices • Responsible for accurately tracking and communicating all activity to Management and/or Retail Operations as appropriate • Responsible for submitting all paperwork completely and accurately • Market Sensing and Intelligence Provides critical insight into trends in customer and RSA sentiments towards the Samsung brand as well as identify any capitalized opportunities or competitor threats in the marketplace. Field Sales Managers are responsible for collecting and accurately reporting raw data on a variety of topics via Samsung’s internal CRM tool for aggregation and review by various stakeholders. Field Sales Managers will also report back on any trends or competitive intelligence via a weekly market insights report. •Building strong customer relationships and develops specific customer-centric solutions. • Consistently achieving results, even under tough circumstances

Fredericksburg, Virginia

• Manage day to day operations of 100 cashiers and courtesy clerks; prioritize, schedule, organize, and delegate assignments through use of effective labor management tools, including use of HR software.• Oversee AT&T, Sprint, Verizon and T-Mobile products and services, including sales management, troubleshoot and resolve product hardware and connectivity issues. Ability to quickly learn emerging technologies. • Provide optimal solutions for customer escalations while maintaining high-level of satisfaction and service.• Oversee training of all associates in my department including mobile technologies, computer software; provide mentoring to low performing associates.• Enforce all operational policies, maintain store compliance to company standards, and manage corporate sales expectations to maximize revenue and minimize losses.• Received numerous recognition awards for outstanding service.• Provide one-on-one training and support to computer users

Kalplan University Online

Establishes system controls by developing framework for controls and levels of access; recommending improvements.• Maintains access by providing information, resources, and technical support.• Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.• Establishes computer and terminal physical security by developing standards, policies, and procedures; coordinating with facilities security; recommending improvements.• Safeguards computer files by performing regular backups; developing procedures for source code management and disaster preparedness; recommending improvements.• Develops security awareness by providing orientation, educational programs, and on-going communication.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Accomplishes information systems and organization mission by completing related results as needed.

Norfolk, Virginia Area

Troubleshoot user hardware and software concerns• Triage Level II and Level III trouble tickets• Research and resolve network switch and connectivity issues• Collaborate with development staff to recreate problems in the test environment• Complete multiple simultaneous tasks within established time frames; perform special projects• Ensure complete and timely problem resolution• Update and track hardware, software and connectivity issues within ticketing/tracking system Interface with• Infrastructure, database, and development staff• Provided computer help desk support and technical training on hardware/software to end-users.• Writing programs to handle data for a wide variety of applications• Providing telecommunications and computer-related training and assistance• Operated and maintained global satellite telecommunications systems• Operated and maintained Naval global satellite telecommunications systems• Provided telecommunications and computer-related training and assistance• Applied diagnostic, corrective and recovery techniques to information systems• Operated and coordinated automated networks, data links and circuits• Write programs to handle data for a wide variety of applications• Provided network/telecommunications system troubleshooting, both on software and hardware problems• Relocated dumb terminals, printers, and reconnecting cables

Bachelor'S Degree, Information Technology

Associate'S Degree, Information Technology, 3.0

• Introduction to Management • Foundations of Technical Communication • Programming Fundamentals • Website Development • Software.