Robert Roa Email and Phone Number
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I'm a results-driven manager with over 25 years experience in training,quality, leadership development, curriculum design, program development, virtual eLearning design/delivery and performance improvement. Skilled in leading multiple center operations, including start-ups and new operations while leading training and quality professionals to deliver business-driven results and to implement large scale improvement solutions. Able to identify strengths and opportunities and implement change in a collaborative and productive manner. Expert in curriculum design, presentation, performance analysis and staff development, with demonstrated ability to employ quality improvement processes.Specialties: TRAINING DELIVERY AND CURRICULUM DESIGN (ISD)eLEARNING DESIGN AND VIRTUAL DELIVERYTRAINING/QUALITY LEADERSHIP PERFORMANCE CONSULTINGLEARNING MANAGEMENT SYSTEMS TOTAL QUALITY MANAGEMENTCAUSE-EFFECT PROBLEM SOLVINGQUALITY MONITORING SYSTEMSORGANIZATIONAL DEVELOPMENTPROJECT MANAGEMENTCUSTOMER SERVICE OPERATIONSSOCIAL MEDIA
Modernistic Cleaning And Restoration
View- Website:
- modernistic.com
- Employees:
- 76
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Inside Sales ManagerModernistic Cleaning And Restoration May 2023 - PresentMichigan, United States
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Store ManagerTempur Sealy International Nov 2017 - May 2023Indianapolis, Indiana-Develop a strong sales team to ensure all goals are met or exceeded-Exceed store and personal sales goals by giving exceptional service and product demonstrations-Engage team in constant skill development by role playing, giving and applying feedback and leading by example-Store exceeded first year projection by 20% and consistently beat monthly goals-Exceeded store and personal attach rates for associated product sales -
Tele-Sales LeaderF.E. Moran Security Solutions Oct 2015 - Nov 2016Indianapolis, Indiana Area- Start up for new Tele-Sales group-Train, manage and develop a team of sales professionals.- Design and develop quality standards and Key Metrics for Tele-Sales department.- Evaluate and coach Tele-Sales Consultants on best practices for customer service and sales techniques.- Establish sales techniques and professional development training tailored to each individual. -
Training, Quality And Communications ManagerLivingsocial Jul 2012 - Jul 2015Tucson, Arizona Area- Designed eight training programs and 11 professional development courses to facilitate meeting LivingSocial's goals and individual professional needs from the ground up.- Evaluated training requirements for seven functional areas, consulting with department managers, HR and cross organizational partners. This resulted in a one-of-a-kind, successful training program that was used as a template across the company.- Developed two instructors, 18 supervisors and over 400 customer service… Show more - Designed eight training programs and 11 professional development courses to facilitate meeting LivingSocial's goals and individual professional needs from the ground up.- Evaluated training requirements for seven functional areas, consulting with department managers, HR and cross organizational partners. This resulted in a one-of-a-kind, successful training program that was used as a template across the company.- Developed two instructors, 18 supervisors and over 400 customer service representatives.- Established quality standards based on the voice of the customer using Net Promoter Score. With consistent training and feedback our Net Promoter Score increased from 23 to 65 in one year.- Developed LivingSocial’s unique Social Media servicing strategy for all customer interactions on Twitter, Facebook, Instagram, Pinterest, Google + and Google Play. Show less -
InstructorAfni Oct 2009 - Jun 2012Tucson, Arizona Area- Created and redesigned curriculum on a regular basis as well as “Training the Trainers” on any new content release.- Maintained a heavily time managed curriculum, delivering assessments, providing feedback and coaching.- Worked very closely with Training Manager to create development plans for new instructors to help with on-boarding process as well as their progression.- Provided recurring training to all employees in a 700 seat contact center.- Delivered intense six week… Show more - Created and redesigned curriculum on a regular basis as well as “Training the Trainers” on any new content release.- Maintained a heavily time managed curriculum, delivering assessments, providing feedback and coaching.- Worked very closely with Training Manager to create development plans for new instructors to help with on-boarding process as well as their progression.- Provided recurring training to all employees in a 700 seat contact center.- Delivered intense six week training program to no less than 21 new hires at a time. Show less -
Internal Help Desk SupervisorAfni, Inc. Jan 2006 - Oct 2009Tucson, Arizona Area- Coached a team of CSRs who were the first line of defense for escalations and questions. - Developed De-escalation techniques for customer service department.- CSRs acted as supervisors when customers wanted to speak with one. Developed them to achieve productivity and quality goals. - Conduct CSR hiring interviews three hours a week.
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Store DirectorHollywood Video Jul 2002 - Jan 2006Tucson, Arizona Area- Handled financial analysis and reporting of store’s daily revenues and store budget for office supplies and labor.- Developed and implemented policies and procedures over suggestive selling techniques, resulting in highest grossing store in all of Arizona. - Acted as Interim Store Director for an additional store for over a year. - Developed two Assistant Store Directors who became Store Directors at other locations.
Robert Roa Skills
Frequently Asked Questions about Robert Roa
What company does Robert Roa work for?
Robert Roa works for Modernistic Cleaning And Restoration
What is Robert Roa's role at the current company?
Robert Roa's current role is Inside Sales Manager at Modernistic.
What is Robert Roa's email address?
Robert Roa's email address is ro****@****aly.com
What is Robert Roa's direct phone number?
Robert Roa's direct phone number is +120250*****
What skills is Robert Roa known for?
Robert Roa has skills like Training, Leadership, Management, Customer Service, Team Leadership, Customer Satisfaction, Change Management, Call Centers, Employee Training, Coaching, Team Building, Social Media.
Who are Robert Roa's colleagues?
Robert Roa's colleagues are Bruce Harrison, Stuart Wallace, Michael Holloway, Kathryne Ianni, Michelle Erickson, Rob Blatchford, Michael Paige.
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Robert Roa
Chicago, Il6yahoo.com, yahoo.com, cci.edu, gohealthinsurance.com, statefarm.com, norc.org -
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