• Support partners technical needs via email and phone fully remotely• Work with partners all over the world in different time zones• Built a knowledge base for others to utilize while beginning this project.• Worked on a new project for this company which was an international IT project for a wide variety of brands that serviced many different stores• Helped build some of the procedures and guidelines for how to handle certain issues or common problems known to us while working on our partners systems• Our team’s main job was to document while assisting the partner which we have done and continue to create detailed knowledge base articles.• Have worked on creating and maintaining Active Directory• I am in a Senior position overseeing 15 employees making sure things are going smoothly and that we are on track with little to no back log in tickets for SLA violations.• Always kind and respectful to both customers and co-workers a like. I find the nicer you are the harder they work which makes everyone’s work life easier.• Recently began teaching new hires about my side of the business.• In my current roll O365 is our main tool. We work with 10s of thousands of people around the world and each of them have and use their own O365 account. It is something I have learned a lot about over the last 3 or 4 years, and even more so during this job.• At my current job I am the Senior of a particular part of the company and one of my duties is to create and form knowledge base articles for our agents to search and use to help our customers. This is something I have been doing for a while and something I have done in the past at ConnectWise.

• General System Administrator jobs• Setup onsite website for smaller businesses using reliable affordable parts• Various other IT related work; ex. running cable, configuring networks, etc.• I have plenty of experience with Windows Server 2012 and 2016. My previous experience applies to them as well. I run and maintain my own Windows Server 2012 machine from my own home right now.• Networks are another thing I am passionate about. I have experience with all sizes of networks. Small to medium-sized. I have wired them, installed routers/switches, programmed them, and maintained them remotely. I still do this currently as a small side job for family friends using Automate.• I am not afraid to get my hands dirty, if necessary, as well. I have run wiring through roofs, walls, under carpets. If a wire or anything needs to reach a certain place, I can get it through any means.• Laptops have become one of the main PCs of any office or household. While they are very much like their desktop counter parts there are some aspects that separate them specifically Wi-Fi and other wireless options. These can be even more of a threat so knowing how to handle them and keep them secure is especially important. Same goes for cell phones, you do not need physical access to take control or steal information. All you need is a pineapple and a group of people, and someone can steal as much information as they want. Cyber security is no joke anymore, its’ a serious threat and one that takes constant changes to keep up with.• I am well versed in Linux/Unix as. I have 3 RPi’s with distinct functions; one I use as an OpenVPN connect back to my network when I travel, another hosts my family's business web page, and the third I use to experiment on just to see what I can do. All of this is done through a Linux cli, I know how to use these tools quite well.

• Support partners technical needs via email and phone • Research and find relevant information about technical issues• Make sure the partners needs are taken care of in a timely manner• Communicate with partners about their issues and how to resolve them• Identify serious or emergency and escalate accordingly• Scored highest in Tier 2 Automate assessment test in company history• Write SQL script, create monitors, and other automated RMM• Able to manage and monitor large, advanced computer networks• I am a hard worker I do not mind putting in the time, honestly most a lot of the time I will not even notice the hours flying by as I work. I am always craving for more information and for whatever reason learning is something always enjoyed.• I have authored some extensive articles on Automate and its installation since Microsoft bas bugun to change how it bundles it is .NET software. I was proud of the .NET article as it was something their back-end team had been working on for months and had gotten nowhere. I was able to produce a way to install it properly and have Automate working again by creating some .json files and changing the order of .NET installs. When I published the articles, they immediately reached out to me and had me show them how to do this and implemented it into their official installation instructions.

• Assemble and maintain computers• Troubleshooting hardware and software• Maintaining a network that includes modems, switches, and routers.• Built a SQL database for inventory• Setup automated payroll system• Setup system for digitizing and cataloging paper invoices• I know every part of a PC; I have built hundreds over almost 20 years (Various Business)• I have worked with Windows since 3.1. Windows 7 through 11 are ones I have the most experience with. I have done maintenance, troubleshooting, installation, and everything in between. The command prompt and PowerShell are two pieces I use quite often especially for diagnosing network issues and checking ports. PowerShell, I have not used to its full potential yet and is something I would really like to learn more about.• Security is also another major issue I enjoyed in college. I have taken many courses on it and learned how to protect my systems. In recent years Windows Defender has come a long way but sometimes you need more. I have done pen testing with Kali utilizing its’ tools; metsploit, nmap, Wireshark, and so on. I have also used tools on the other side like GlassWire and Pfsense as well as the tools built into Windows. I know plenty about what ports to have open and closed and how to use tools like a DMZ.

• Setup VPN access for employees to work remotely to access office servers• Configured AWS servers for use with Nvidia GRID and Unreal Pixelstream for the companies’ swarm server• Hardware support; Purchasing, installation, maintenance. I have installed and maintained so many different forms of hardware it is hard to even recall. This business needed their servers migrated to AWS to fulfill a large issue where they were using the USPS to mail Apple TV's to customers to use and test, instead I moved them to AWS which allowed them to access their swarm servers from anywhere allow customers to view from any device.• Setup servers to stream Unreal programs to any device with a web browser