Robert Rollar Email & Phone Number

Remote

Responds to inquiries by answering incoming calls from the public related to COVID-19 vaccination scheduling and ensure appointments are set up correctly. Met quality assurance (QA) and other key performance metrics. Utilized databases and written materials to look up and provide information to telephone inquiries.

Provided a respectful, professional, and pleasant experience for patients calling in to schedule their COVID-19 vaccine appointments. Stayed up to date with daily news and changes. Welcoming, patient, and empathetic with all callers. One of the Top 40 Agents for the company and one of the Top 2agents of my team.

Scottsdale, Arizona, United States

Responsibilities included daily review of employee time clock hours, andfollowed up with department heads for missed punches or inconsistencyin schedule. Oversaw employee benefits including medical, dental, visionalong with life insurance and 401k. Generate monthly expense reports,along with weekly advertising budget reports to the General Managerand Vice President. Annual W2 reporting, tax filing and quarterly taxreporting to state and federal. Familiar with E-Verify process, state newhire reporting, and staying in contact with managers with preemployment process. Worked closely with all department heads and hadthe opportunity to get to know over one hundred and eighty employeeson a personal level.

Scottsdale, Arizona, United States

Responsibilities included daily review of invoices, working withdepartment heads to authorize payment totals. Maintain clean payable,sublet and alarm schedules, ensuring nothing goes over thirty days.Generate monthly expense reports, along with weekly advertising budgetreports to the General Manager. Annual 1099 tax filing reports. Alongwith interaction with clients and vendors, making working relationshipsover the years.

Phoenix, Arizona, United States

Daily responsibilities included intake and maintenance of repair andrental logs. Phone, email and in person interaction with customers toschedule rentals, repairs and recommendations for rental equipment.Communication to customers once repair quotes were completed, aswell as advice on which course of action would suit the customer best.Maintained online ebay account along with monthly newsletter for thestore.