Rob Rorick Email and Phone Number
Rob Rorick work email
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Rob Rorick personal email
Strong research and analytical skills within the Multi-Family industry, Heavy focus on client interaction and escalation support. Able to quickly establish myself as a leader to drive productivity and reduce replication of effort. Ability to provide support to a broad spectrum of user with a focus on analytics and reporting.Able to quickly understand core business functions and provide immediate results.Instrumental in the successful role out and adoption of Unified Platform with the suite of products within RealPage.Provided ongoing training to RealPage Contact Center employees on navigation, migration of PMC employees onto the Unified Platform.Problem Management, designed and distributed training material via Wiki on Teams, held regular live screen share sessions to level I and II product support agents domestically and internationally. Routinely works with off-shore Philippines Support Agents as well as India Developers.RealPage Application knowledge: OneSite Leasing and Rents, Document Management, RealPage Accounting, Resident Portals, Yieldstar, Business Intelligence, ILM-LM and LA, Spend Management, Market Analytics, etc.I am energetic and look at problems as a challenge and an opportunity to grow and learn. I enjoy a fast paced environment and am always eager to learn and cross-train with other lines of business.
Entrata
View- Website:
- entrata.com
- Employees:
- 789
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Senior Customer Success ManagerEntrata May 2022 - PresentUnited States
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Customer Advocacy PartnerResman Property Management Software Apr 2021 - Nov 2022United StatesManaged over 400 Multifamily Property Management Companies nationwide. Provided Executive Business Reviews, analyzed client business strategies and developed efficiencies. Was responsible for driving the successful implementation of the ResMan platform to new PMCs.Identified friction points, increased revenue to clients and ResMan.Worked with internal leadership to resolve complex Problem Escalation Management (PME) tickets via Salesforce. -
Development Analyst IiRealpage, Inc. Jun 2019 - Apr 2021Richardson, TexasResearched application issues, product functionality, database management, user queries and login problems. Provided analytical reporting on Problem-Management tickets via Salesforce and Jira.Provided training to RealPage System Administrators and Unified Platform users.Typically used software: Azure, Okta, JIRA, SQL, Kibana, Database Change Management, Visual Studio, Salesforce and Scaled Agile Framework. Scrum Master experience. -
Platinum Support, Technical Account ManagerRealpage, Inc. May 2018 - Jun 2019Richardson, TexasAccount management of national and international Property Management Companies (PMCs)Managed escalation of client related issues concerning the RealPage suite of products such as: OneSite Leasing and Rents, Resident Screening, RealPage Accounting, Spend Management and Unified Platform.
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Business Systems Senior AnalystDell Mar 2016 - Mar 2018PlanoProvided training and support for a variety of clients for Tennet Health Care including Doctors, Nurses and CEOs of hospital facilities. Support over 100k users nationwide on a host of SaaS based products to include, time management, financial reporting, staffing and patient-care. Established myself as the "go to" person for mainframe support ordering system. ● Worked closely with senior leadership to ensure 5 out of 5 KPI’s were achieved.● Supported a national account with over 300 facilities and 100,000 employees. ● Consistently maintained a 98% satisfaction survey scorecard from national account client. ● Reduced misrouted calls by 40% thru research and root cause analysis translating into higher client satisfaction survey and increased efficiency -
Credit Portfolio Management / AnalystFederal National Mortgage Association Jan 2013 - Oct 2015Dallas, TexasResponsible for the disposition of distressed asset portfolio, reducing credit loss by 20% through BPO's, property analysis and negotiations with Realtors and Attorney networks. Analyze repair bids to determine extent of damage to property and impact to hazard loss claims.• Increased Vendor performance 35% by holding weekly coaching sessions. • Resolved over 3,000 retention and non-retention cases on an annual basis. • Designed department best practices manual for training new associates. • Work with attorney networks on foreclosure actions and postponement requests.• Review value issues, equity analysis and tax liens as they relate to FNMA assets. -
National Servicing Organization / AnalystFederal National Mortgage Association Jul 2010 - Dec 2012Dallas/Fort Worth AreaProvided guidance and training on a national level to banks and servicers as it related to Fannie Mae retention and non-retention options. Empowered to make executive decisions on distressed assets for the purposes of loss mitigation.• Wrote department Policy and Procedures for NSO on managing escalations, creating consistency on resolution of escalations throughout the department. • Assigned cases on a daily basis to a team of 8 associates ensuring appropriate service levels are kept with both internal and external stakeholders. • Provide clarification to servicers on Fannie Mae servicing guide. • Developed a policy on managing asset reporting that reduced timeframes by 75% increasing productivity and communication
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RadiomanUs Navy Jul 1989 - Jul 1994
Rob Rorick Skills
Rob Rorick Education Details
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Management -
Business -
United States Navy -
Costa Mesa High School
Frequently Asked Questions about Rob Rorick
What company does Rob Rorick work for?
Rob Rorick works for Entrata
What is Rob Rorick's role at the current company?
Rob Rorick's current role is Sr. Customer Success Manager at Entrata Property Management Software/MultiFamily.
What is Rob Rorick's email address?
Rob Rorick's email address is ro****@****man.com
What schools did Rob Rorick attend?
Rob Rorick attended University Of Phoenix, Orange Coast College, United States Navy, Costa Mesa High School.
What are some of Rob Rorick's interests?
Rob Rorick has interest in Children.
What skills is Rob Rorick known for?
Rob Rorick has skills like Strategic Planning, Contract Negotiation, Customer Service, Risk Management, Software As A Service, Negotiation, Mortgage Banking, Agile Methodologies, Data Analysis, Product Support, Analytics, Mainframe.
Who are Rob Rorick's colleagues?
Rob Rorick's colleagues are Joey Swanger, Sam Pond, Amber Albee, Brianne Harrington, Anil Dhobale, Trevor Poe, Austin Berenyi.
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Rob Rorick
Vice President, Midstream And Industry Operations At Api - American Petroleum InstituteUnited States
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