Rob Rorick Email & Phone Number

United States

United States

Managed over 400 Multifamily Property Management Companies nationwide. Provided Executive Business Reviews, analyzed client business strategies and developed efficiencies. Was responsible for driving the successful implementation of the ResMan platform to new PMCs.Identified friction points, increased revenue to clients and ResMan.Worked with internal leadership to resolve complex Problem Escalation Management (PME) tickets via Salesforce.

Richardson, Texas

Researched application issues, product functionality, database management, user queries and login problems. Provided analytical reporting on Problem-Management tickets via Salesforce and Jira.Provided training to RealPage System Administrators and Unified Platform users.Typically used software: Azure, Okta, JIRA, SQL, Kibana, Database Change Management, Visual Studio, Salesforce and Scaled Agile Framework. Scrum Master experience.

Richardson, Texas

Account management of national and international Property Management Companies (PMCs)Managed escalation of client related issues concerning the RealPage suite of products such as: OneSite Leasing and Rents, Resident Screening, RealPage Accounting, Spend Management and Unified Platform.

Plano

Provided training and support for a variety of clients for Tennet Health Care including Doctors, Nurses and CEOs of hospital facilities. Support over 100k users nationwide on a host of SaaS based products to include, time management, financial reporting, staffing and patient-care. Established myself as the "go to" person for mainframe support ordering system. ● Worked closely with senior leadership to ensure 5 out of 5 KPI’s were achieved.● Supported a national account with over 300 facilities and 100,000 employees. ● Consistently maintained a 98% satisfaction survey scorecard from national account client. ● Reduced misrouted calls by 40% thru research and root cause analysis translating into higher client satisfaction survey and increased efficiency

Dallas, Texas

Responsible for the disposition of distressed asset portfolio, reducing credit loss by 20% through BPO's, property analysis and negotiations with Realtors and Attorney networks. Analyze repair bids to determine extent of damage to property and impact to hazard loss claims.• Increased Vendor performance 35% by holding weekly coaching sessions. • Resolved over 3,000 retention and non-retention cases on an annual basis. • Designed department best practices manual for training new associates. • Work with attorney networks on foreclosure actions and postponement requests.• Review value issues, equity analysis and tax liens as they relate to FNMA assets.

Dallas/Fort Worth Area

Provided guidance and training on a national level to banks and servicers as it related to Fannie Mae retention and non-retention options. Empowered to make executive decisions on distressed assets for the purposes of loss mitigation.• Wrote department Policy and Procedures for NSO on managing escalations, creating consistency on resolution of escalations throughout the department. • Assigned cases on a daily basis to a team of 8 associates ensuring appropriate service levels are kept with both internal and external stakeholders. • Provide clarification to servicers on Fannie Mae servicing guide. • Developed a policy on managing asset reporting that reduced timeframes by 75% increasing productivity and communication

Bachelor'S Degree, Management

A.A., Business

Education record

Education record