Robert Sanders Email & Phone Number

Algonquin, Il, Us

Algonquin, Illinois, United States

Directed daily business operations, enhancing inventory management and supply chain logistics to achieve stock availability and boost customer satisfaction scores, while managing the buying and selling process, including sourcing high-quality products and negotiating competitive pricing.Established and enforced operational policies that streamlined procurement processes reducing lead times and improving overall operational efficiency.Enhanced customer service protocols, resulting in a reduction of service complaints and in repeat business.Guided initiatives to create a vibrant cyclist community, organizing events annually, increasing community engagement and customer retention.Analyzed marketing channels, social media platforms, promotional events, and email campaigns to engage customers, while implementing targeted marketing campaigns and analyzing customer feedback to continually improve offerings.Mentored sales and service staff through bi-weekly workshops and performance reviews, resulting in a increase in quarterly sales and a boost in customer retention rates.Resolved escalated customer issues within 24 hours, maintaining a high resolution rate and enhancing customer loyalty.Consistently grew business sales YOY through the implementation of high-impact business development strategies.Created visual presence for CAMBr Chicagoland Race Series through unique logo designs for Raceway Rally and Paul Douglas Pursuit.Initiated a ambassador program, partnering with 16 riders to market products, achieving a increase in customer acquisition and enhanced brand awareness.Created and assembled a shop sponsored bicycle racing team, strategically managing participation in multiple race series; enhancing brand recognition and increased sales.