Robert Selke Email & Phone Number

Industrial Software Solutions operates as the Pacific Northwest US and Western Canada Regional Partner to AVEVA Group PLC. As an 'AVEVA Select' Partner, we assist our customers in advancing their digital transformation initiatives through our suite of Engineering, Operations, and Performance solutions. As an Account Executive on our Western Canada Sales Team, I work collaboratively with our customers to help them bridge the gap between their current and desired states of site-based and corporately integrated technologies. Industries we serve~Oil & Gas, Water & Wastewater, Chemicals & Gases, Electric Power, Forest Products, Food/Beverage/CPG, Mining/Metals/Minerals, Infrastructure, and many others.

-Resolved logistics, distribution and shipping issues during normal operating hours-Independently process all orders, return authorizations and other transactions for Essentia customers nationwide-Identify opportunities to improve the process of distributing product and reduce product loss-Work with carrier to obtain daily order status reports to provide updates for various teams within the company -Maintain inventory for accounts with recurring orders-Facilitate communications between supplier and distributors -Developed simplified SOPs for purchase order processing, customer profile management and tracking inventory status-Received, reviewed and evaluated documents required for onboarding new customers-Onboarded and managed all new DSD customer accounts

Redmond, Washington

Azure Customer Experience (CXP) Global Community ManagerManaged social responsibilities for Microsoft @AzureSupport handle.-Customer experience, support, and escalations for the @AzureSupport Twitter technical channel-Forum engagement and escalations (MSDN, Stack Overflow/Exchange, GitHub, Reddit)-Social Media Reporting, and escalations-Admin and Subject Matter Expert (SME) for Microsoft Internal Support Tools-Lead team meetings of current and ongoing bugs/ feature requests -Assisted with interviewing ideal candidates for cultural and team fit.-Developed and managed training for all new employees including documentation, onboarding, and social content trainingCollaboration with executive level management and varying Microsoft teamsManaged “LiveSite” communications for ongoing incidents related to the Microsoft Azure platform.-Communications strategy for Azure Cloud platform issues.-Crisis management/External and internal customer communications.-Informing external customers of any Azure related issues that may impact services.-Live progress reports on investigations to resolve platform issues.-Creative writing - Templates outlining customer impact, root cause, mitigation.-Other technical communications to customers for general information, action required, maintenance, and RCAs.-Cross team collaboration

Seattle, Wa

Technical Support Engineer-Worked with customers to provide support and help solve various technical and analytical issues. -Effectively communicated issues and resolutions to customers, team members and management. -Worked independently as well as with groups to achieve goals and complete projects quickly and efficiently. -Solved issues and addressed concerns quickly and professionally. -Gained proficiency in WebEx/ Skype Meetings and utilized screen share sessions when needed to optimize case result. -Ability to successfully maneuver Salesforce to track customer information, case status, as well as personal metrics. -Maintained a 90% customer satisfaction rating by always providing a high level of customer service. -Consistently exceeded weekly metrics of 30 cases worked per week. -Completed additional responsibilities as team lead including but not limited to: triaging the support queue in Salesforce, responding to all social media support queries, and acted as a liaison between managers and tech support specialists. -Created daily queue reports that are now of the standard operating procedure.-Assisted with conducting in-person and phone interviews to evaluate culture fit within the organization and reported back to recruiters and senior management.-Managed the @TableauSupport handle and responded to customers issues and concerns.

Bachelor'S Degree, Communication

Associate'S Degree, Information Technology