Lisa Robertson Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

Led the Documentation and Training teams for all Enterprise projects, including editing and publishing support. Managed a large team of documentation and training writers across five R&D sites in North America.

Within Product Information Development, I managed training information development for several products.

Verville Tech Inc. provides information development services including technical writing, information architecture, and project management. Clients included ThinkRF.

Managed a team of documentation and training developers and vendor resources across multiple work sites to develop and publish external customer documentation and training for the Metro Ethernet Networks portfolio.

As project manager, planned and managed all aspects of documentation projects as well as some training deliverables for products in all phases of the product lifecycle. As information architect, planned, implemented, and trained writers on how to structure new and existing information suites to implement a modular, task-based structure. Created company-wide standards for documentation.

Planned, wrote and restructured documentation for a variety of multiservice telecommunications products and services including hardware, voice services, ATM and IP.

Developed documentation for software products including the planning, writing, and production of both online Help and full color printed documents.

B.A. Hons., English Literature

Diploma, Technical Writing