Robert Stallard Email & Phone Number

Boise, Id, Us

Denver, Co, Us

Denver, Colorado, United States

Denver, Co

• Received 24 Customer Service Awards, including 2 Platinum Awards and 1 Executive Award from the CEO.• Creation of appliance post-sale information form, reducing post sale issues by 65%. • Coordination with department managers and employees correcting issues with orders, installed products,procedural changes, weekly sales meetings and corrective action plans.• Collaborated with senior management to utilize zero sales tax incentive promo, increasing sales by 45%.• Consulted with a corporate team to create new kitchen measure forms, resulting in a reduction of 2 million pieces of paper per year.• Managed budgets, project time-lines and product installation while coordinating with vendors and clientele. • Wrote, designed and implemented product pricing charts and reorganized workspaces.• Extensive product knowledge specializing in older homes, full remodels and small space solutions. • Created quick reference sheets for sales team to improve consistency and reduce errors.

St. Louis, Missouri

• Led quality team to obtain ANSI Accreditation, increasing company’s business portfolio by 75%.• Managed the recruitment of new SQF Auditors and the guidance of current auditors into additional schemes.• Collaboration and training of the QT Members on their roles and responsibilities to achieve more effective work habits and cross training to support certification requirements.• Managed the development of new processes and supporting documentation including:• Reviewed all current procedures and supporting documentation and removed obsolete data.• Our team developed new procedures towards accreditation requirements, increasing documentation 350%.• Reorganized electronic and hard copy files, decreasing daily workload.• Reduced Non-Conformances to a 95% success rate over a 12-month period.