Robert Stewart Email & Phone Number

Louisville, Kentucky Area

The CX Operations and Process team handles large scale projects for multiple lines of business (with a strong focus on Salesforce), Global Program Prioritization Workstream, and Program Management to enable more focused/agile workstream with our global partners across Transunion ecosystem. - Project Management: Utilize an Agile Methodology focusing on Project Prioritization, Daily Scrum, Backlog Refinement, Retrospectives, Standardization etc. Primarily focused on Salesforce projects, automation and process improvement projects.- Global Program Prioritization Workstream: Develop, coordinate a working model of prioritization and alignment on TU Enhancement and Initiatives aligned to each Customer Journey Stage.- Program Management: Large Scale program initiatives related to various initiatives (Prioritization, UAT, Process Alignment and Process Adoption) Work with multiple divisions and leaders in a highly complex, matrixed organization handling a broad product set. Ability to work with all levels to garnish buy-in and deliver results. - Team composed of Business Analysts, Project Managers and Program Managers with cross org leadership responsibilities including Quality Process Alignment.- 3 Time "Circle of Excellence" Recipient - Collaborate with internal Salesforce Development groups and other internal Engineering Teams (Ticketing Enhancement, Customer Portals, Knowledge Programs, Process Efficiencies, Automation, etc.)- Manage multiple high-profile projects (Salesforce Enhancements, Telecom Transitions (Cisco to Amazon Cloud), Incident Management, Platform transitions).- Developed and led full scalable Quality Program across multiple Business Units - Experienced with procurement/finance activities related to CS Operations (Contracts, SOW's, Training, Budgeting etc.)

Louisville, Kentucky Area

Created and managed Middletown Fence Company of Louisville, Kentucky. Middletown Fence is a top rated accredited company with the Better Business Bureau (BBB) serving all of Louisville and surrounding areas. We are one of the TOP fence companies in Louisville, KY based on these simple rules...1. Client Centered Approach2. Commitment to Excellence 3. Hire the Right Employees 4. Take Care of Your EmployeesWe have a powerful online presence, impressive referral rate and steadily increased our Revenue YOY.

Tulsa, Oklahoma Area

Managed 5 US Client Support Centers with 300+ Employees (Tulsa, OK; Missoula, MT, Grove City, PA; Rancho Cucamonga & Irvine, CA) as well as 3 International Client Support Centers with 300+ Contractors (Manila Philippines, Bangalore and Mumbai India). - Responsible for managing Domestic and International Criminal Records, Employment Verifications, Adjudication and Consumer Disputes. - Program Manager for USIS's largest revenue producing client- Day to day responsibilities include Client Engagement, P&L Management, forecasting, strategic planning, HR Management, Project Management, Sales Support and creation of process efficiencies. - Manage and controlled resource staffing levels for each Client Service Center. - Routinely interact with all areas of the business regarding client processes, service orders, SLA Metrics, SOP guidance and productivity enhancements.- Realized FY09 Annual Savings of $1.5M+ through process improvements, realignments and integrations.- Identified an additional $1.5M savings through consolidation of Criminal Contractor Network and utilization of online resources.- FY08 Productivity Savings of $750,000+ over FY07 – Strong focus on process efficiencies through Six Sigma methodologies

Lead for Capacity Planning on all customer projects by coordinating new network installs as well as equipment installation. - Daily duties included analyzing off-net facilities and local entrance facilities for cost savings initiatives.- Performed least cost routing analysis on vendor proposals for the southwestern region of the US- Monitored and designed orders needing network facilities.- Personally created, initiated, and managed multiple cost saving projects as well as strategic plans from inception to completion.- Managed Southwest Network Backbone and all local facilities including POP’s, Dacs, Multiplexers etc.- Planned and coordinated the first Optical Dacs in the Southwest Region

Ms, Engineering Mgmt

Bachelors Of Business Admin, Business Administration

Activities and Societies: Pi Kappa Alpha