Bobby Thompson Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Support account executives and sales leadership in technical deal validation and solutions design for our prospects' product & marketing teams that are evaluating the Iterable platform.

Austin, Texas, Us

Oracle completed the acquisition of CrowdTwist, Inc. in January 2020.

New York, New York, Us

- Build strong client relationships and instill confidence across the organization especially with the program leader and technical contacts - Build and own technical relationships while serving as primary client technical interface to CrowdTwist, resulting in client retention and ability to be a reference- Utilize persuasive communication skills to ensure client satisfaction of program operations, integrations and performance- Design solutions to integrate with internal and external partner systems.- Create program solution documentation for clients and internal teams- Responsible for project managing new client implementations and technical management of client programs- Project manage new client implementations for the overall project and lead all technical work streams with a large focus on integrations- Manage client technical needs and strategies by defining requirements, sizing, costs and executing on new work orders- Define and establish repeatable internal processes to maximize efficiencies to on-board and manage clients

New York, Ny, Us

• Managed incoming operational and support requests from end users• Resolved operational problems within their defined schedules and service level agreements • Handled escalated issues and follow-up on outstanding issues promptly• Documented Support Cases using SalesForce and JiRA ticketing systems• Analyzed root causes of operational malfunctions and provide resolutions and detail accordingly• Recommended process improvements to improve operational efficiency and cost-effectiveness.• Evaluated system performance against benchmarks and provided technology recommendations.• Supported new features as they launched.• Used strong communication skills to distill operational issues and manage interactions with both internal and external stakeholders.

Red Hook, New York, Us

• Provide Tier 1 support via phone and email for cloud-based software • Act as liaison between customers and programming team by gathering requirements, communicating specifications to the programmers, establishing due dates, testing results and contacting customers of specification fulfillment.• Create contextual-based videos to assist customers when using company software.• Manage databases containing customer information for the purpose of ensuring correct user access and functionality.• Redesigned and manage company website utilizing HTML5 and CSS.• Support the Marketing and Sales team through the development of product based videos.

• Filmed and edited a documentary for Woodland Ponds Senior Citizen Center. • Utilized a DSLR camera and Adobe Premiere for shooting and editing purposes.

• Recorded Board Meetings for the Town and Village of New Paltz.• Set up video camera, microphones and DVD recording equipment for meetings.

Lawrence Township, Nj, Us

• Assisted paralegals and lawyers in mailing correspondence, sorting and filing checks. • Created Microsoft Word and Excel documents, organized projects and managed the storage of files. • Sorted and filed documents on a daily basis and maintained records of correspondence and transactions. • Assisted in the creation of a graphical database that collected important information about the company's legal department.

Bachelor Of Science (B.S.), Computer Science

Education record