Robert Thomson Email and Phone Number

Independent Manufacturers' Representative to the HVAC/R industry.

I joined Cengage to conduct sales and marketing of a full portfolio of digital learning solutions in a $2.3 million territory comprised of 18 higher education campuses and 1,000+ contacts. My scope encompasses capturing new accounts as well as reinventing business with current customers to evolve them from print to digital. I consult with faculty and administration to identify solutions that increase learning outcomes and efficiency in course management. Additionally, I perform sales demonstrations and presentations for 5 core digital products that support 2,500+ print titles ► Achieved 23% revenue increase through targeting and landing series of strategic major accounts. Named 2013 Rookie of the Year, and 2013 Goal Achiever for achieving 117% of goal. Reached #9 ranking nationwide. Won 2013 Takeaway Contest. 2014 Plan A goal achiever.► Delivered $130K+ in new revenue by introducing digital learning solutions to Columbia College and its numerous satellite campus locations.► Saved University of Missouri account, valued at $200K, by introducing updated products and demonstrating commitment to delivering product support and service. ► Structured key partnerships with campus book stores and administration to negotiate pricing and delivery terms in order to increase sales and access to products.

Hertz was in need of new life for a dormant, underperforming territory. I placed a sharp focus on renewing relationships with existing accounts and cultivating new business. The objective was to competitively differentiate Hertz from 3-4 other national firms serving the region, by leveraging Hertz’s long-standing reputation for service. I also coached, trained and mentored new sales representatives.► Achieved greater than 110% of sales quota and sustained revenue growth year after year by hunting for new customers and securing new accounts. Captured Super Sales Representative Award, 2010.► Merited compensation comprised of 22% salary and 78% commission by aggressively saturating the cold market and conducting up to 10 face-to-face sales calls each day.► Achieved ranking among the top 10 sales representatives region-wide in 2010, after capturing a major opportunity, a $3 billion power plant construction project. On this project sold the single largest item in branch history, valued at $832K.► With Concrete Strategies, increased revenue 47.9% in 2010 and 53.4% in 2011 by gaining a grasp of their operations and building relationships with decision makers.

Conducted sales of Buyers Industrial’s full line of hand tools, industrial products, and hardware to trade schools, school districts, and trade unions across a four-state region. I conducted extensive research on several hundred potential market leads, and developed a weekly sales route with 45 potential new accounts. I qualified sales leads, created promotional materials, and prepared detailed price quotes. I continually endeavored to enhance brand recognition in this highly competitive market.► Built a relationship with a key client, the University of Missouri, St. Louis. This account generated immediate revenue, with projections for additional revenue over the long term.► Won an account with the Special School District of St. Louis. Sold the product line to several instructors, outfitting their classrooms with equipment.► Structured a major sale with the Sheetmetal Workers Union, offering classroom tools for their apprenticeship program. Through building a sales relationship, generated ongoing revenue by maintaining a consistent inventory of tools in their facility.

In this role, I primarily supported revenue growth from both property management and reservations. My primary responsibilities encompassed coordinating reservation bookings, conducting client / homeowner relationship management, and effectively targeting prospects for new business. I performed extensive follow-up with clients / homeowners, and directed staff in tasks to accommodate and exceed guests’ requests prior to their arrival and during their stay. ► Achieved a 27% increase in revenue sales, totaling more than $1 million, by maximizing inventory availability among the 65 rental properties, and effectively applying consultative selling and upselling techniques.► Identified key clients to target for an annual promotional mailing initiative designed to elevate the business’ brand and presence, and to secure repeat and referral business.► Automated and streamlined the direct mail process by updating the client database and performing mail merges, to send mailings that elevated and strengthened the marketing message.

Here, I oversaw a team of 20 providing a full range of guest services at this Mobil Five-Star and AAA Five-Diamond Hotel: bellmen, doormen, valet, and ski concierges. That involved training and developing the guest services team so they consistently provided unparalleled customer service. I also effectively cultivated quality rapport with high-profile, demanding clientele.

At this time, I was supervising up to 15 travel specialists operating corporate incentive excursions, trade shows and business meetings across the globe. We serviced Fortune 500 clients. I repeatedly coordinated travel at the request of General Motors, Ford, and Dell, providing continuity in their travel services. Typically utilized client budgets exceeding $2 million.