Perform installation, removal, repair and modification of ACES II seat/canopy egress systems and components. Troubleshoot, diagnose, perform operational and functional tests of egress systems, subsystems and components. Advise on maintenance and repair actions by studying/utilizing schematic, wiring diagrams and technical publications. Interpret and implement installation procedures, maintenance practices and safety policies.-Led deployment team to complete 371 maintenance actions on… Show more Perform installation, removal, repair and modification of ACES II seat/canopy egress systems and components. Troubleshoot, diagnose, perform operational and functional tests of egress systems, subsystems and components. Advise on maintenance and repair actions by studying/utilizing schematic, wiring diagrams and technical publications. Interpret and implement installation procedures, maintenance practices and safety policies.-Led deployment team to complete 371 maintenance actions on aircraft efficiently, ensuring that sortie expectations were met, which resulted in twice earning recognition as the squadron's team of the month.-Hand-selected for special duty to lead the shop team in preparing 4 aircraft for mission-ready status, directly supporting SpaceX's first manned flight to the International Space Station.-Improved the Egress Shop training program by standardizing processes and training 120 technicians on cockpit familiarization, achieving 100% technician proficiency and ensuring zero safety incidents.Projects:Aircraft Maintenance Project-Achieved on-time completion of a critical aircraft repair project by leading an 8-member team, coordinating the removal and reinstallation of key components, and ensuring jets were mission-ready, saving over 80 man-hours.Facility Relocation Project-Mitigated a 3-year safety hazard by leading the relocation of break and office areas, ensuring compliance with safety protocols, and coordinating seamless IT infrastructure setup, enhancing operational safety and continuity. Show less

Troubleshooted, removed and installed egress components and subsystems on F-16 C/D aircraft. Diagnosed/identified malfunctions, performed operational/functional tests of ACES II ejection seat. Performed one-time inspections and ensured Time Compliance Technical Order completion on F-16 ejection systems. Removed, inspected, installed, troubleshooted aircraft canopies/seats/rails/transparencies and cartridge/propellant actuated devices.Selected Accomplishments and… Show more Troubleshooted, removed and installed egress components and subsystems on F-16 C/D aircraft. Diagnosed/identified malfunctions, performed operational/functional tests of ACES II ejection seat. Performed one-time inspections and ensured Time Compliance Technical Order completion on F-16 ejection systems. Removed, inspected, installed, troubleshooted aircraft canopies/seats/rails/transparencies and cartridge/propellant actuated devices.Selected Accomplishments and Projects:-Achieved zero explosive mishaps for FY14 and FY15 by standardizing the Explosive Safety Briefing and conducting recurring training, enhancing safety protocols and awareness.-Increased overall mission capability by developing an expedited explosives time change program, streamlining the workflow, and reducing negative trends in explosive handling and management.-Enabled 100% record integrity for the section by streamlining aircraft jacket file reviews and inspecting/correcting over 2,000 time change data entries, enhancing accuracy and efficiency in documentation processes.-Security Program Manager during deployment, ensuring correct and timely access to secure government systems for approximately 60 airmen Show less

Performed installation, removal, repair and modification of ACES II seat and canopy egress system components. Troubleshooted, diagnosed, performed operational and functional tests of egress systems, sub systems and components. Advised maintenance on repair problems by studying/utilizing schematic, wiring diagrams and technical publications. Interpreted and implemented installation procedures, maintenance practices and safety policies for egress systems.Selected Projects and… Show more Performed installation, removal, repair and modification of ACES II seat and canopy egress system components. Troubleshooted, diagnosed, performed operational and functional tests of egress systems, sub systems and components. Advised maintenance on repair problems by studying/utilizing schematic, wiring diagrams and technical publications. Interpreted and implemented installation procedures, maintenance practices and safety policies for egress systems.Selected Projects and Accomplishments:-Developed a standardized shift change process, achieving 100% accountability and reducing training duration times, resulting in more efficient team transitions and improved operational readiness.-Streamlined the parts ordering process for HMIT/Transparency modifications, contributing to 100% successful and timely modifications, enhancing overall project efficiency and on-time completion. Show less

Directed, educated, and guided diverse remote teams of patient access representatives, schedulers, and insurance verifiers across various service lines, including physical therapy, occupational therapy, speech therapy, inpatient, maternity, surgical, emergency department, and outpatient clinics. Implemented cohesive remote leadership strategies, rotating among various sites weekly to ensure comprehensive oversight and support. Leveraged data analytics to track performance indicators, uncover… Show more Directed, educated, and guided diverse remote teams of patient access representatives, schedulers, and insurance verifiers across various service lines, including physical therapy, occupational therapy, speech therapy, inpatient, maternity, surgical, emergency department, and outpatient clinics. Implemented cohesive remote leadership strategies, rotating among various sites weekly to ensure comprehensive oversight and support. Leveraged data analytics to track performance indicators, uncover patterns, and make informed decisions to enhance operational efficiency.-Achieved and maintained scores exceeding 90% across all service lines by iteratively improving patient satisfaction protocols and collaborating with ancillary departments, resulting in consistently high patient satisfaction.-Reduced denials by 3% year over year through enhancing software systems, conducting denials trending, and performing root cause analysis (RCA), leading to a consistent improvement in financial performance.Selected Projects:Bastrop Hospital and Elgin Clinic Buildout-Delivered a fully operational patient access department for a new hospital and clinic by leading the design, IT setup, and staffing efforts, ensuring a smooth launch and achieving steady-state operations on time.Patient Check-In Kiosk Implementation-Improved patient registration efficiency by implementing a new check-in system across 4 hospitals and 2 clinics, reducing patient wait times and increasing throughput, leading to higher operational efficiency.Smithville and Bastrop Clinic EHR Conversion Project-Departmental lead for the successful conversion to Cerner EHR and aligned network processes across Smithville Hospital and Bastrop Clinic, ensuring accurate insurance plan integration, seamless system transition, and comprehensive staff training, resulting in a fully operational and efficient electronic health record system. Show less

Directed clinic registration, scheduling, insurance verification, admissions, and denials processes. Guided, trained, and mentored various teams of patient access representatives, schedulers, and insurance verifiers across 18 sub-specialties. Identified operational enhancement opportunities and implemented best practices and new technologies to boost office efficiency.Projects:Clinic Shutdown and Transition-Facilitated a seamless shutdown of two sub-specialty clinics by… Show more Directed clinic registration, scheduling, insurance verification, admissions, and denials processes. Guided, trained, and mentored various teams of patient access representatives, schedulers, and insurance verifiers across 18 sub-specialties. Identified operational enhancement opportunities and implemented best practices and new technologies to boost office efficiency.Projects:Clinic Shutdown and Transition-Facilitated a seamless shutdown of two sub-specialty clinics by coordinating patient account transfers and ensuring all associates were transitioned to new roles, achieving zero patient delays and on-time project completion.Leading Reach Referral Software-Reduced referral backlogs by 100% and improved referral review turnaround times to 72 hours by implementing Leading Reach cloud-based referral software, increasing software adoption rate by physicians and clinics two weeks ahead of schedule. Show less

Enhanced efficiency and promoted a cohesive and cooperative workplace culture by guiding and developing a team of Patient Access professionals. Reengineered registration, verification, and collections workflows that cut down processing times and boosted revenue collection.-Reduced errors and audit occurrences by maintaining strict compliance with regulatory requirements and ensuring precision in registration and benefits coordination.-Evaluated and presented critical performance… Show more Enhanced efficiency and promoted a cohesive and cooperative workplace culture by guiding and developing a team of Patient Access professionals. Reengineered registration, verification, and collections workflows that cut down processing times and boosted revenue collection.-Reduced errors and audit occurrences by maintaining strict compliance with regulatory requirements and ensuring precision in registration and benefits coordination.-Evaluated and presented critical performance metrics, facilitated ongoing enhancements, and met organizational objectives.Patient Access Staff Scheduling Project:-Implemented a new staff scheduling solution, collaborating with a third-party IT vendor to define requirements, organize the system, and provide user training, resulting in streamlined scheduling processes and improved staff efficiency.-Led the creation and organization of user accounts within the scheduling solution, ensuring appropriate access levels and security, which enabled smooth system rollout and user adoption.-Developed and delivered comprehensive training for staff on the new scheduling system, ensuring all team members were proficient and comfortable with the system, leading to a successful transition and minimal disruption to operations. Show less

Evaluated charity accounts; employee scheduling and coaching; trainer and mentor to new associates; quality assurance; acted as supervisor in supervisor absence; 360 degree customer service

Obtain demographic and insurance information from patients; insurance verification; obtained authorizations; assisted patients with obtaining and screening for financial assistance; payment collection

Military Intelligence