Robert Sawyer Email & Phone Number

Bridgton, Me, Us

Yarmouth, Maine

Primary DevOps Software Engineering maintaining and developing tools used by Dev and QA staff to maintain environments. Develop and maintain. System admin for Dev/QA VMs and physical servers. Address hardware, connectivity, and performance problems, and accommodate requests for access and create new servers as needed, manage backups. Provide support through the DevOps service desk. Work with Development teams and RM to ensure new product deployment and existing product configuration changes meet the needs of our clients. Participate in team Code reviews. Update team provided documentation.

Bridgton, Maine, United States

Edit and clean up video submissions to be displayed during service. Coordinate live video stream of on-line worship service. Produce weekly DVD media of worship service to be mailed to "shut-in" parishioners.

Newry, Me

• Maintain list of project goals and schedule. • Plan software testing sessions.• Collect a list of issues and assign responsibilities. • Work on configuration of software on the server and on the clients.• Configure and Install hardware clients and accessories. • Document procedures to be used for later implementations. • Review code changes from the developer before implementation.• Execute installation of locations.

Newry, Me

• Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged or custom applications (Springer Mill, Digital Dinning, RTP, Cenium). • Guide team members on how to use various types of software programs efficiently in fulfilling business objectives. • Obtain information from team members to determine business needs for ancillary application software and under supervision, mission critical application software. • Gather and document business requirements for the development of automated solutions and tools for the assigned application software systems. • Assess capabilities and functionality of the application, test new applications software and changes to existing software, and participate in the certification of the accuracy and capability of the software to meet business needs prior to implementation.• Evaluate new and emerging technologies as they relate to applications software and assist in the demonstration of their applicability to the enterprise. • Monitor and recommend performance enhancements and revenue enhancements of all ancillary application software across the organization. • Troubleshoot and resolve software issues after deployment. • Assists the IT Operations Analyst and IT Technical Analyst when needed.• Provides 24x7 on-call support based on Resort IT staff rotation and carries a cell phone as warranted.

Maine

- Travel via company vehicle to client’s home or work remotely via phone or Geek Squad’s Support Platform to provide complete solutions. - Execute advanced repairs on units and respond to client inquiries. ---- PC Setup ---- Email Configuration ---- Software Installation ---- Data Migration, Backup and Recovery ---- Network Setup and Configuration ---- Virus and Spyware Removals ---- Internal and External Hardware installations ---- Advanced Troubleshooting ---- Client Trainings ---- PC System Design and Construction ---- Audio and Video component setup- Execute services for contracted small to medium size businesses. ---- Workstation setup ---- Server deployment and maintenance ---- Data Migration, Backup and Recovery ---- Network Setup and Configuration ---- Point of Sale System setup ---- Server-Side Services setup- Facilitate solution of sales, upgrades, installations and service in homes. - Provide thorough documentation of all work.- Wrote and Facilitated a team wide training covering basic wireless router installation.- Wrote and Facilitated a team wide training for the release of Windows 8- Passed the SATA (Special Agent Technical Assessment, Best Buy for Business Agent Assessment)- Volunteered as a teacher for the Boston GeekSquad Summer Academy in 2009

South Portland, Maine

- Facilitated the redesign of the back-room tech bench in the South Portland Best Buy to improve work flow and client data privacy.- Trained incoming GeekSquad associates.- Passed the DATA (Double Agent Technical Assessment)

South Portland, Maine

- Assisted customers in selecting the appropriate solution for their technology needs.

Falmouth, Me

- Counting cashier balances- Counting safe balance- Counting and bagging bank deposits- Ordering Office supplies- Morning Countdown- Customer Service Desk when needed- Ringing up lottery, money transfers, stamps, utility bills, returns & exchanges.- Cashier Duties (Tendering Customers, Bagging Goods)- Front End Customer Service Shift Leader (Managing working staff, duty and break schedule)

Augusta, Maine

- Incoming Customer Service calls for MSN and then Dell Computers- Escalation calls for Dell Computers- Email queue- Created Resource Webpage for Dell Customer Service Reps- Answer questions from Level 1 CSRs- ISO 10002 Customer Satisfaction and Complaints Handling Certification Training

Bs - Information Technology, Minor: Mobile Development - Minor: Web Development, 4.0

Deploma, Computer Technology

Activities and Societies: Schools IT assistant - I would help other teachers around the school with computer problems.Participated.

Deploma, General

Activities and Societies: Band - 4 years, Choir - 1 year, Madrigal Singers - 1 year, Track and Field - 1 year Drama - 1 year - Regional.