As a part of the Perseus Operating Group within Constellation, the Constellation Real Estate Group is comprised of Agent/Enterprise, Broker, Data and Mortgage business units. The Agent/Enterprise Business Unit provides SaaS and Demand Generation services to agents operating independently or as a part of a national enterprise brand.Strategic integration and operations leader of a $70M gross revenue vertical market software business with more than 300 employees located in both onshore and offshore locations.• Full P/L responsibility for the strategic and long-term health of $70M in gross revenue.• Operated the business at a 20% margin.• Sustained a 3% YOY organic growth for the company overall.• Built a top tier functional leadership team that spans Product, R/D, Sales, Marketing, Service, Operations and Demand Generation services.• Lead a team of more than 300 employees located on site and remotely, including locations in Pakistan and the Philippines.• Scaled sales productivity to industry standard highs of $94.5k in New Sales per Employee.• Integrated $25 M of acquired businesses, stand along and carve out acquisitions to compliment current VMS brands.• Shifted Product and RD resources to a shared services model to expedite release schedules and lower cost of development by 22%.• Driving growth across 7 product lines organically and through acquisition.• Lowered demand generation costs by 18% through creation of an internal marketing agency.

An innovative software as a service (SaaS) business focused on real estate consumers and professionals. Its’ end-to-end business and software solutions are designed to make the home search and transaction process simple and enjoyable.• Lead a team of more than 150 employees focused on every aspect of the customer experience. This includes sales, customer success, training and analytics.• Developed and deployed multi-level customer segmentation strategy that improved customer satisfaction of high value customers.• Engaged a remote employee workforce to initiate a multi-channel customer service offering.• Oversaw launch of automated self-service and training portal to customer base.

• Re-designed customer and employee training to improve customer engagement and satisfaction.• Designed analytical dashboard with a focus on key business drivers resulting in a 21% improvement in operational metrics.• Implemented a performance management system that drove employee productivity by 26%.• Launched complete upgrade of operational tools (Salesforce.com, Live Ops, Verint).• Lead cross-functional team assigned to drive scale through customer loyalty, best practice development.• Leveraged Voice of Customer and competitive research to drive product road map and development.

• Responsible for management of Sales and Customer Service and for satellite location.• Designed operational plan to hit key sales customer centric metrics (Close Rate/NPS/CSat)• Key driver in developing company’s stellar reputation within the community.• Recruited and hired a proven, results oriented and customer obsessed management team.• Drove, through an outside consulting partner, the identification and analysis of our customer base focused on matching proper products and service to the right customer to ensure a customer optimal experience.• Captured and analyzed market specific data to focus resources on high opportunity areas.