Robert Walpole Email & Phone Number

Marietta, PA, US

Lancaster, Pennsylvania Area

Managed a territory of Network and Non-Network Body Shops to ensure vehicle repairs were completed accurately and efficiently while working to exceed company performance expectations. Engaged in the negotiation of repairs and the management of outlying issues with vehicles, claims and service. Successfully onboarded multiple new hires while implementing.

Lancaster, Pennsylvania

Diligently investigated, evaluated, and negotiated multiple moderate to complex automobile and property damage claims in the state of PA. Promptly recognized and coordinated investigation with special departments while providing exceptional customer service. Mentored incoming new hires and managed team payouts for Loan Payoff product. Assisted National.

Lititz, PA

Collaborated with website Stakeholders / Vendors to deploy innovative solutions across a variety of platforms. Improved start-to-finish Ticket process by streamlining flow of analysis and validating business needs faster and more efficiently. Worked hand and hand with Developers to assure Quality and further enhance software solutions with coordinated.

Lancaster, PA

Resolve operational issues through research, analysis, and collaboration with vendors, customers, and co-workers. Manage system activities between the operational areas and the IT department, including any associated vendors. Facilitating change requests, researching systems solutions and developing and executing test plans to assure system change quality..

Lancaster, PA

Responsible for the handling of outbound and inbound Customer Service calls to and from policyholders, agents, and Dental providers. Coordinated with Group Administration and Claims Departments to settle legitimate issues in a manner consistent with company guidelines and policy requirements to achieve customer satisfaction.

Mount Joy, PA

Supervised, coordinated, directed, and monitored staff activities to ensure prompt, courteous, and accurate responses are provided to customers.Monitored efficiency and quality efforts of personnel and provided training and coaching support. Ensured adherence to corporate policies, procedures, and practices.Recommended and implemented new / improved.

West Chester, PA

Involved in the initial and ongoing training and management of all Customer Service and Sales representatives across multiple Inbound and Outbound Call Center environments.Managed a team of educators locally and served as the primary point of contact for sales trainers in satellite offices. Organized and maintained all materials used in both classroom and.

Lancaster, Pennsylvania Area

Involved in the initial and ongoing management and training of all Customer Service and Sales representatives across multiple environments in the areas of product knowledge, sales tactics, service skills, and necessary applications. This included the development and maintenance of all materials used in classroom environments, as well as the continuous.

Lancaster, Pennsylvania Area

Designed promotional brochures and advertisements based on customer requests. Assisted Art Director on larger projects and proposed potential clients.

Bachelor Of Science, Industrial Technology - Graphic Communications

Activities and Societies: Marauder Graphics ClubBachelor of Science in Industrial Technology with an Option in Graphic Communications

Education record

Activities and Societies: Quiz Bowl, Computer Club, Environmental Forum; Science Olympiad