Robert W. Email & Phone Number

Spokane, Wa, Us

Boston, Ma, Us

Quantify the competitive performance of the business, evaluate potential operational changes, and design new approaches and methodologies to solve business problems or improve analytical efficiency.

Boston, Ma, Us

Responsible for analytics to strategically direct sales leadership in the achievement of topline revenue growth and profitability targets. Work closely with product owners, development teams, and scrum masters to promote transparency and ensure project effectiveness. Lead knowledge sharing sessions and best practices for business lines integration with personal lines sales center. Provide strategic sales forecasting and planning along with actionable insight on channel/lead source profitability ranging from internet generated leads to ancillary products.

Boston, Ma, Us

Provided directional oversight through actionable analytics to help business partners achieve optimization. Specialized in innovation, making a business case, and gaining buy-in. Responsible for monthly quota, annual plan, staffing, and incentive compensation. Facilitated annual performance review calibrations. Established performance standards and program efficiencies. Monitoring new business quality and profitability. Analyzed channel performance and return on investment to optimize mix. Continued to represent and present business interests on special projects.

Seattle, Wa, Us

Created and fostered a highly engaged and collaborative cross functional team environment where continuous improvement, innovation, and ownership was celebrated. Recommended and oversaw the implementation of process improvement and technical solutions as a product owner maintaining product backlog and prioritization. Reviewed effectiveness of alternative lead sources and vendor relations. Responsible for hiring, training, and developing top talent. Established standard operating procedures along with quality assurance and compliance programs helping the sales department achieve JD Power Certification.

Seattle, Wa, Us

Cultivated an environment with a sense of energy and personal commitment to creating top tier sales teams. Worked closely with human resources in finding and interviewing candidates acting as the hiring manager for the department. Collaborated with an in-house idea lab to test new product offerings and features. Focusing on in-person interactions with agents to increase adoption. Led department-wide initiatives and projects including: Outbound Predictive Dialer, CRM replacement with Salesforce.com, implementation and management of the rewards program, established reporting infrastructure and distribution.

Seattle, Wa, Us

Responsible for helping Safeco Insurance archive new business growth targets by selling personal lines insurance and revamping sales strategies, reporting, and procedures to optimize performance. Actively created and promoted standard operating procedures as chairman of the workflow committee and helped develop the new hire mentor program.

Seattle, Wa, Us

Represented Safeco Insurance customer service organization to resolve complex billing and quoting inquiries with personal lines customers and independent agents. Educated agents on Safeco applications and promoted Gold service (new pay for service offering). Refined conflict resolution skills, developed a focus for customer satisfaction and the value of uncovering cross-sell opportunities for our sales organization.