Robert Weaver Email & Phone Number

Cocoa, Fl, Us

Cocoa, Fl, Us

Viera East, Florida, United States

Rockledge, Florida, United States

Titusville, Florida

• Manage a team of ~35 sales associates to deliver quality service to specialty sales customers, including the execution of installed sales, Specialty Order Sales (SOS), and Pro Sales. • Consult and collaborate with other store leaders to drive accountability, maximize customer satisfaction, achieve sales and operational goals, and maintain a well-stocked and safe store environment. • Model and teach the SMART customer service model. • Execute product and sales promotions and programs by avoiding overstocking, mitigating shrink risk, and scheduling coverage based on store traffic patterns.

Titusville, Florida, United States

• Promoted to Assistant Store Manager to lead a team of up to ~25 sales associates to provide exceptional customer service in a safe and clean environment and regularly act as Manager on Duty (MOD) for all store associates. • Led team to increase PRO credit revenue by 118% and generate $8.5M in PRO tender with a 20% penetration ranking • Increased BEST Associate Survey rating year-over-year and surpassed total company metrics by 21%; Increased personal engagement amongst direct reports with a score of 76 by helping associates develop a champion mentality• Oversaw all inventory, sales, and customer service operations across all departments. • Drove sales strategy and focus for the Pro business by analyzing market trends, making recommendations for promotions and targets, and supporting the Pro Sales Manager to maintain Pro accounts. • Ensured departments are stocked, merchandised, and placed correctly based on planograms, customer traffic, and regional factors.

Titusville, Florida, United States

• Empowered and led a team of customer service associates to deliver the best customer service experience through customer-facing and non-customer-facing activities for a $43M+ business. • Surpassed sales plan by 2.12% for FY 2018 and comp in all Big 3 categories (PRO, SOS, Install) • Led a team of appliance, ProServices, and Project Exterior Specialist associates to achieve Presidents Club recognition of $1M sales per associate • Mentored, coached, and trained sales associates to develop within their roles, expand their product knowledge, and increase employee engagement. • Mitigated and handled customer complaints to ensure a satisfactory shopping experience. • Increased BEST Associate Survey rating year-over-year

Titusville, Florida

Structural steel fabricator and erector, specializing in government projects.