Robert White Email & Phone Number

Manchester, United Kingdom

Managing a portfolio of business projects, to time and budget. Operating within the Infrastructure & Service Delivery function of the organisation.

Haydock

Managing a broad range of IT Infrastructure Projects for public and private sectors

Manchester, United Kingdom

Contributing to the group's efficient operation through management of small-large scale IS change and Infrastructure Delivery projects through full lifecycle, across the Group's HQ, Food Retail, Distribution, Motor, Property/Estates, Financial Services, Pharmacy, Funeral, Electrical, Travel and Legal Services businesses, serving 7 million members:• Defining project scope, gathering requirements, and aligning technology to operational routines• Leading steering groups, workshops and project reviews. Creating/Developing project plans • Analysing and mapping business processes, setting priorities, critical paths, and key milestones• Engaging with teams at all levels to facilitate project ‘buy-in’ and track and report progress• Guiding technical teams on challenging implementation / quality control issues and assurance• Leading resource scheduling, estimations, forecasting, system testing, tracking and change controls• Setting, monitoring and reporting on performance against efficiency KPIs and budget• Managing projects and requirements outside of IT Infrastructure scope e.g. Business Change/Service Improvement Key Result• Defined, planned and managed delivery of 23 projects in 25 months from initiation through to closure - with fully delivered IS Requirements and within budgets (£1k to £2.5m) and timescales• Designed, documented, published (SharePoint) and presented Project delivery team process to manage commercial impact of IS software license deployment (Enterprise Agreement)• Received multiple accolades from stakeholders resulting in 'Excellent' 2012 & 2013 performance grade (In top 3% of all organisational employees)

Manchester, United Kingdom

Management of third party suppliers, IS Billing management, Project Management, Asset Management, Budget control, Purchase order management, Commercial Analysis, and managing the IS Commercial Services & IT Procurement teams reporting into the Technical Services IS Commercial Manager:• Initiated, designed and project managed the end to end delivery of the IS Procurement online ordering tool through to implementation and transition into live service environment • Documented and presented internal team and business processes for IS Procurement & Commercial services functions, including Visio workflow process and published and document managed within SharePoint• Generated IS savings in excess of £4.5M via commercial analysis and strategic billing management

Manchester, United Kingdom

Operated within an IT Service Management team reporting into the Head of Commercial Services, conducting all roles Including Problem, Change, Procurement and Service Management including all associated responsibilities. Lead several cost-efficient service improvement programmes for the broad spectrum of specialist Retail Businesses:• Sourced, developed and managed 3rd party supplier relationships and performance (BT, O2, Big Mouth Media, CDL)• Managed, responsible and key stakeholder for all associated service documentation including:- Service level agreements, service catalogue, supplier contracts, service roadmap, problem and risk logs, Major incident management process, service reviews, service improvements plans, problem analysis/solution records• Managed the E2E transition of new and existing services into live environments e.g. IT Procurement into a IS Helpdesk team out of IT service management & introduced New IT asset disposal service• Produced scheduled complex service reporting to clients, stakeholders and Senior Management• Led several Service Improvement Programmes that increased 2nd line network support team performance and reduced third party service costs in excess of £26k via analysis of e-mail hosting service costs and £48k by eliminating surplus voice/data BT lines• Seconded as Problems Manager for 6-months and undertook IT Change Management/IT Procurement roles for significant periods of time

Manchester, United Kingdom

Managed and coached team of 15 IS Analysts/consultants to perform 1st/2nd line IT support, resolve issues, provide business information support and perform IS change and service requests for the Specialist Retail Division businesses:• Reduced customer wait time from >3 minutes to 26 seconds, increased 1st time fix rate & logged incidents statistics significantly• Improved Service desk call abandoned rate YOY during 2005-2007 - achieved 3 % under target• Developed team A-Z (Team/Business Process library) & Business process documentation• Produced and communicated scheduled team performance management reports• Contributed to 3rd party supplier reviews• Sourced team recruitment• Engagement with Project board to co-ordinate Project support/Testing

Manchester, United Kingdom

Provided 1st/2nd line IT support, system admin and change services to agreed SLA’s for Specialist Retail Division businesses and third party service providers:• Completed Project testing and support• Produced documentation for new Travel Management

Stockport, United Kingdom

Within the loans & Visa applications team, I processed finance applications, and in the Cash & Bank department undertook role of Accounts.

Marple, Stockport

Here I assisted creditors at Motor & Legal Group and assisted with audits, credit control, accounts processing in liaison with solicitors, insurance companies, and processed outstanding debts.

Marple, Stockport, United Kingdom

Provided direction and leadership to a 30> administrative and motor Insurance claims management team to process vehicle recovery, repair, assess liability and manage through to legal expenses and claims management for Insurance broker underwritten by Norwich Union:• Created and implemented an internal customer service performance review process and associated documentation.

Gnvq Intermediate - (Btec Diploma), Art & Design

9 X Gcse'S