Robert White Email & Phone Number

Manchester, United Kingdom

Managing a portfolio of business projects, to time and budget. Operating within the Infrastructure & Service Delivery function of the organisation.

Haydock

Managing a broad range of IT Infrastructure Projects for public and private sectors

Manchester, United Kingdom

• Contributing to the group's efficient operation through management of small-large scale IS change and Infrastructure Delivery projects through full lifecycle, across the Group's HQ, Food Retail, Distribution, Motor.
• Defining project scope, gathering requirements, and aligning technology to operational routines
• Leading steering groups, workshops and project reviews. Creating/Developing project plans
• Analysing and mapping business processes, setting priorities, critical paths, and key milestones
• Engaging with teams at all levels to facilitate project ‘buy-in’ and track and report progress
• Guiding technical teams on challenging implementation / quality control issues and assurance

Manchester, United Kingdom

• Management of third party suppliers, IS Billing management, Project Management, Asset Management, Budget control, Purchase order management, Commercial Analysis, and managing the IS Commercial Services & IT Procurement.
• Initiated, designed and project managed the end to end delivery of the IS Procurement online ordering tool through to implementation and transition into live service environment
• Documented and presented internal team and business processes for IS Procurement & Commercial services functions, including Visio workflow process and published and document managed within SharePoint
• Generated IS savings in excess of £4.5M via commercial analysis and strategic billing management

Manchester, United Kingdom

• Operated within an IT Service Management team reporting into the Head of Commercial Services, conducting all roles Including Problem, Change, Procurement and Service Management including all associated.
• Sourced, developed and managed 3rd party supplier relationships and performance (BT, O2, Big Mouth Media, CDL)
• Managed, responsible and key stakeholder for all associated service documentation including:- Service level agreements, service catalogue, supplier contracts, service roadmap, problem and risk logs, Major incident.
• Managed the E2E transition of new and existing services into live environments e.g. IT Procurement into a IS Helpdesk team out of IT service management & introduced New IT asset disposal service
• Produced scheduled complex service reporting to clients, stakeholders and Senior Management
• Led several Service Improvement Programmes that increased 2nd line network support team performance and reduced third party service costs in excess of £26k via analysis of e-mail hosting service costs and £48k by.

Manchester, United Kingdom

• Managed and coached team of 15 IS Analysts/consultants to perform 1st/2nd line IT support, resolve issues, provide business information support and perform IS change and service requests for the Specialist Retail.
• Reduced customer wait time from >3 minutes to 26 seconds, increased 1st time fix rate & logged incidents statistics significantly
• Improved Service desk call abandoned rate YOY during 2005-2007 - achieved 3 % under target
• Developed team A-Z (Team/Business Process library) & Business process documentation
• Produced and communicated scheduled team performance management reports
• Contributed to 3rd party supplier reviews

Manchester, United Kingdom

• Provided 1st/2nd line IT support, system admin and change services to agreed SLA’s for Specialist Retail Division businesses and third party service providers:
• Completed Project testing and support
• Produced documentation for new Travel Management

Stockport, United Kingdom

Within the loans & Visa applications team, I processed finance applications, and in the Cash & Bank department undertook role of Accounts.

Marple, Stockport

Here I assisted creditors at Motor & Legal Group and assisted with audits, credit control, accounts processing in liaison with solicitors, insurance companies, and processed outstanding debts.

Marple, Stockport, United Kingdom

• Provided direction and leadership to a 30> administrative and motor Insurance claims management team to process vehicle recovery, repair, assess liability and manage through to legal expenses and claims management for.
• Created and implemented an internal customer service performance review process and associated documentation.

Gnvq Intermediate - (Btec Diploma), Art & Design

9 X Gcse'S