Conducted and complete risk based investigations into matters referred to the AML/ATF Transaction Monitoring Unit, through the gathering, analysis and evaluation of relevant information in order to determine whether sufficient suspicion exists of money laundering, financing of terrorism or other criminal activities, to justify making a report to Fintrac for the purpose of complying with legislative/regulatory requirements, and mitigating risk to BNS.

The centre of expertise on Anti Money Laundering (AML) matters and support to RBC DS Branches and RBC DS operations on any AML related concerns. Responsible for providing support to Branch Managers or Compliance from RBC Wealth Management (DS, DI, CM) and CPB & IPB in resolving Surveillance issues and concerns before these issues have a negative impact on the firm’s financial position, reputation or become a regulatory issue. Provided specialist advice, guidance and direction to team members on money laundering, terrorist financing and related issues, seeking guidance and assistance when required from the Senior Manager and other colleagues, to support the achievement of organisational objectives and regulatory requirements. Provided specialist advice, guidance and direction to team members on money laundering, financing of terrorism and related issues, seeking guidance and assistance when required from the Senior Manager and other colleagues, to support the achievement of organisational objectives and regulatory requirements.

Provided support for live wire payments involving all sanctioned countries and/or entities as well as conduct Money Laundering and Terrorist Financing risk-based investigations in a high pressure, demanding position. Responsible to review, assess, document, decision and action all escalations generated from the PPOC while providing clearly reasoned and timely outcomes for the purpose of mitigating financial, regulatory, reputational and legal risk to RBC, consistent with putting our clients first.

Conducted and complete risk based investigations into matters referred to the AML Unit, through the gathering, analysis and evaluation of relevant information in order to determine whether sufficient suspicion exists of money laundering, financing of terrorism or other criminal activities, to justify making a report to the Regulatory Authority for the purpose of complying with legislative/regulatory requirements, and mitigating risk to RBC in line with established organisational policy.

Provided support to the Royal Bank of Canada, by managing daily workflows relating to the adjudication of incidents generated from the Control List Filter. These incidents would include matches to required lists including UNSTR, Economic Sanctions, RCMP, OFAC, OSFI and other Canadian and U.S. regulated lists. Through the review of information and evidence, from a variety of sources, determine if a match exists to a control list individual, entity or country and take additional action as required dependent upon the list match.

Resolved various types of investigations ranging from moderately complex to extremely complex in nature and also provide payment reconciliation support to branches in central and western regions of Canada. Using RBC programs OnDemand, IRIS, Siebel, Service Platform and DOS and working with our service partners Symcor and Iron Mountain, collected, analyzed and confirmed secure documentation to provide refunds of lost, stolen, fraudulently endorsed and destroyed drafts, money orders and settlements to RBC clients.

Primary cash custodian responsible for managing the banks cash supply in the central teller wicket, filling and re-filling CDU and ATM machines and also servicing all business clients and tellers’ requests for large cash amounts or foreign currency.

Professionally responded to clients and non-clients with all their foreign exchange needs in one of the largest branches in Canada delivering fast and efficient service. With a “client first” mentality, my role was to resolve problems at first point of contact where possible and refer more complex situations to senior officers.