Robert Willinger Email & Phone Number

Washington Dc-Baltimore Area

• Maintain HQ Servers/Systems• Schedule and Assist HQ Upgrades/Projects• Check and work HQ ticket queue for tickets• Assist as Acting Manager when neededGovernment employee as an IT Specialist for HQ sites. Oversee HQ projects and provided preventative solutions for HQ systems and equipment. Assist and troubleshoot HQ tickets and tasks. Provide communicative messages and lead on HQ assignments and upgrades. Actively provide preventative maintenance and solution for HQ sites.

Washington D.C. Metro Area

• Maintain Servers and Workstations• Complete tickets of issues reported by the customer• Create and maintain customer’s accounts and data• Perform server backups and restoresContracted as a Systems Administrator Junior at Department of Homeland Security (DHS), maintaining over 3 remote sites of multiple customers. Troubleshoot assigned tickets of sites for remote and efficient resolution. Perform on-call procedures for sites in the general area on a 24/7 basis when assigned.

Harlingen, Tx

Contracted as a System Administrator for the government in Harlingen, TX. I am currently in charge of 3 buildings as well as work at several others in my area.• Create New User Accounts\Email Accounts• Server\Workstation Deployments• Network Troubleshooting• Server\Workstation Troubleshooting and Repair

Bethesda, Maryland

Contracted as a Continuity Assurance Program member at National Institutes of Health (NIH), maintaining over the tier 1 Help Desk agents so that they are aware of any issues that may be affecting any of our clients. Govern over a 24/7 basis to monitor any activities such as network outages, down servers, or any other unavailable services that may cause customers any issues.• Post and maintain maintenance release events • Monitor high priority applications/services• Communicate with the Service Desk of any issues or events ongoing/upcoming• Inform VIPs, IT-Pros, and end-users of any major new or ongoing issues

Hagerstown, Md

Handle calls from home with Xbox related issues. Troubleshooting everything related to Xbox except hardware. Support with customer’s issue with networking, billing, as well as general information relating to Xbox or Xbox LIVE. Remote into work and using the programs learned from Alpine Access lets me assist any Xbox customer with whatever issue they may be experiencing.• Assisted customers with any hardware, software, or billing issues/questions• Informed customers of any current outages or known bugs• Assisted customers with activating/deactivating accounts• Troubleshot network issues

Gaithersburg, Md

Call center to help with any computer issues for the general public. Co-founder of Electronic EMTs support of the everyday users computer needs. IT support services ranging from repairing printers, computer rebuilds, virus removal, and software\hardware installation. Help also with setting up in-home wireless, theater equipment, as well as recommendations for new computers\upgrades.• Assess customer’s hardware devices/computers for any possible issues or upgrades.• Troubleshot any network issues or questions• Performed customer computer rebuilds/builds• Assisted with any new or existing home theater devices

Bethesda, Md

Maintained over 400 computers and maintain over 300 BlackBerry phones throughout the locations. Troubleshoot computer issues, build\rebuild computers, and maintain printers on site. Performed installations and system updates, and communicated regularly with end users and other team members about a variety of IT infrastructure projects, such as technology upgrades, desktop troubleshooting, and security. Created new accounts\email address for new employees and setup permissions depending on which part of the company they were hired in. Built test servers for new software that would be implemented within the network such as Exchange 2010 and Symantec 360 for replacing older software. • Recorded tickets of issues or new hardware/software requests• Maintained company’s Active Directory, Exchange 03’, BES, and AV server.• Troubleshot computer, landline, and mobile device issues• Setup new hire employees with a workstation, AD account, Exchange account, mobile device, and perform Enterprise activations via the BES.

Charlotte, Nc

Troubleshooting and fixing customer’s computers, performing backups, virus removal, software installation, and hardware installation. Also was out on the floor to help customers with any questions or choosing the right computer\device for them. Made sure to be in contact with all customers daily regarding their computer or device that was being worked on.

Charlotte, Nc

Worked with the IT Systems Specialists, with issues of computer networking and troubleshooting for over 350 computers on site at the school’s locations in Charlotte and Concord. Assist with tasks such as running cabling for new computer rooms, building servers, and helped the staff\students with computer questions or problems to maintain a stable working network environment. • Maintained both the Charlotte and Concord campus’s computers and printers• Troubleshot any virus, software, or hardware issues• Assisted System Administrators with College Computer Introduction Classes• Performed new or existing computer room implementation of workstations, hardware, or software.

Associates, It/Network Security

High School Diploma, General Studies

High School Diploma, Web Design