Robert Zaaijer personal email
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Robert helps companies successfully through their Lean Transformations. He uses different techniques, tools and training to implement in the right sequence on the right time. For more than 10 years Robert gained his experience implementing the Lean principles in various roles as consultant, trainer and line manager. He has been one of the first in the Netherlands to adapt the lean principles and transform from Manufacturing into Services in different areas as insurance, banking, government, energy and construction. On Robert’s journey by adding value to the product and eliminating waste, he found out that results go hand in hand with cultural aspects of the organisation. As a part of his experience he will emphasize measurable results will be accomplished if the mind can be convinced to serve the customer in the best way. Costs will be reduced when the customer satisfaction rises and less defects occur with faster delivery. The recipe for change and supply chain optimization is to improve current working practice rather than to adopt theoretical models and processes. He favours using visual tools to demonstrate progress and make people proud of their performance. Robert has a proven track list of well known customers. He is more than happy to meet you and ‘walk the Gemba’.Specialties: Certified Lean in consultancy and line managment
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Partner12MproveBussum, Nh, Nl -
ProgrammamanagerVan Oord Apr 2019 - PresentRotterdam, Zuid-Holland, NederlandDesigned and implemented a full Lean training program for the employees of Van Oord, worldwide. Where Van Oord is the organisation with a culture of continuous improvement. -
Partner12Mprove Jul 2015 - PresentHoofddorp, Netherlands12Mprove helps you to identify real opportunities. We make it possible to transform opportunities into results: Proven results in customer satisfaction, productivity and employee satisfaction. We believe that customer demand and productivity go hand in hand with cultural aspects inside your organization.12Mprove is founded in 2013 by two Lean Experts. By now 12Mprove is enriched by different change consultants and interim colleagues who have their expertise in leantools, high performing organizations and cultural changes. We are motivated and experienced people in services and manufacturing. We love to teach and to facilitate transitions. See you soon! -
Program ManagerAbn Amro Bank N.V. Mar 2015 - May 2015Amsterdam Area, NetherlandsResponsible for program Excellente Verwerking (Excellent Processing) heading for a real time service bank -
Senior ConsultantSaddal The Art Of Creating Jewellery Nov 2014 - Apr 2015AmsterdamStrategic marketing plan
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Manager (A.I.) Strategic Organisation Development Operations Credits And Manager Risk, Mi & SupportAbn Amro Bank N.V. May 2013 - Oct 2014AmsterdamWithin the Domain of Operations:-Responsible for Strategic Consultants-Strategic Projects-Implementing Continuous Improvement (the way to make Lean sustainable)-Restructuring units-Develop and train custom-made training-Advise Management on Strategic points -
Customer Excellence Expert/LeadAbn Amro Bank N.V. Jan 2012 - May 2013Amsterdam Area, Netherlands -
Program ManagerHilverzorg Dec 2013 - Jul 2014HilversumImplementing Lean Program as a part of Self Organizing (Zelf Organiseren) -
Senior Advisor Lean At Offshore And MarineIhc Merwede Nov 2010 - Oct 2011Hardinxveld Giessendam, Krimpen• Managing and coordinating the Lean implementation of an integrated value chain approach• Enlisting management participation in the Lean implementation tracks• A revision of management style, which turned out to be a critical success factor• Providing guidance to the newly defined internal process improvement specialists enabling them to become self sufficient.• In conjunction with Scenter -
Organisation Advisor, ‘Organisational Alignment’Aon Oct 2010 - Feb 2011EuropeThe ability to compile a reconciled commercial statement across 12 European country organisations with a matrixed management structure requires appropriate high level harmonisation. The assignment is to implement a sufficient degree of congruence in the subsidiary management structures to assure an unambiguous assignment of functions, roles and responsibilities in all European subsidiaries -
Auditor On Continuous Improvement At Newtel Essence KpnNewtel Essence Aug 2010 - Sep 2010VianenSummary report with the recommendation in executing the improvement plan
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Project Manager And Trainer At Stedin Net CoordinationStedin Feb 2010 - Aug 2010Rotterdam Area, Netherlands• Project Management 9 “Kaizens”, net coordination and call center• Took full ownership of and conducted training sessions• Provided guidance to management in applying problem analysis and solution finding methods• Prepared and proposed an implementation plan for effective line management control• Contracted technical support, realised a supporting ICT infrastructure -
Senior Lean ConsultantJoulz Sep 2009 - Feb 2010Utrecht Area, Netherlands• Introduce weekly reviews (“peek at the week”) to includeo methodological observationso highlights and failureso actual performance, both conceptual and numerical (by the introduction and usage of KPI displays)• Management coaching to deal with a rapidly evolving environment• Selected a limited number of core indicators for annual target setting and ongoing management guidance• Provided prioritisation training• Introduced rigorous meeting structures• Suggested changes in the value chain as a whole:o Visualise value chain performance and make it a regular discussion topico Conduct chain spanning Kaizens.• Coached and provided guidance to 65 resources on Lean• Conducted training sessions (Lean Introduction, 5S, simulation game)• Rolled out “operational management”, “peek at the week” , Capacity Management, .. -
Manager A.I. 'Aansluitingen Projecten'Alliander 2008 - Sep 2009Amsterdam Area, Netherlands• Met the target of becoming a good performing team in the western region• Successfully set-up and delivered a number of projects, e.g.:o “The Diemen subsidence project”: replacing 1500 existing connections using a design specifically selected for that environmento “The IJburg project”: hooking up the newly filled in islands to the energy networkso “Steel Distribution Panels Project”: as a precautionary measure, over a 5 year period 400,000 electricity distribution panels in the Amsterdam area are to be replacedo “Bos and Lommer Project”: In the context of glass fibre network installation, 7,500 electricity connections are to be replaced and the corresponding gas terminals are to be inspected.• Well oiled mutually supportive team. -
Manager A.I. AansluitingenAlliander 2007 - 2008Amsterdam Area, Netherlands• Best performing region in terms of turnover, throughput and DRIFT (doing it right the first time)• Manpower savings by partial process automation• High employee satisfaction score• Interim regional management of the “connections” dept., chartered to hook up business and private customers to the gas and electricity transportation networks• Chaired the Management Team.• Formalise agreements with contractors, introduce and phase in the new manager. -
Lean ExpertNuon 2005 - 2007Amsterdam Area, Netherlands• Project management from problem identification through continuity assurance• Task management of several Lean experts• Lean implementation in teams of 20 to 150 members• Gathered expertise in various administrative environments (call centre, sales, contracting and low volume manufacturing/production)• Introduced capacity, change and operational management techniques• Selected achievements: 200+ % productivity increase, 25% quality improvement, reduction of turnaround time from 90 to 5 days with a substantial impact on customer satisfaction • Redefined KPIs (key performance indicators) and developed appropriate measurement methods• Acquired Lean development and implementation skills in close cooperation with McKinsey and on the job training• Designed the “invoicing game” as a simulation tool. -
Project ManagerNuon 2004 - 2005Amsterdam Area, Netherlands• Managed the customer recovery program, resulting in the collection of € 13M of overlooked receivables• As the leader of a 5 FTE team achieved the given targets and deadlines -
Sales Support ManagerNuon 2003 - 2004Amsterdam Area, Netherlands• Built and managed a 15 people strong team • Was responsible for faultless customer contract processing• Gathered relevant data as input for energy procurement• Interfaced and coordinated with other departments• Set, implemented and executed the departmental policies• Achieved personal and team targets. -
ConsultantWoodbeeper 2002 - 2003Amsterdam Area, Netherlands• Candidate search and selection• Business Development• Customer prospecting and relationship management
Robert Zaaijer Skills
Robert Zaaijer Education Details
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Sioo -
Economics -
Financial Accounting
Frequently Asked Questions about Robert Zaaijer
What company does Robert Zaaijer work for?
Robert Zaaijer works for 12mprove
What is Robert Zaaijer's role at the current company?
Robert Zaaijer's current role is Partner.
What is Robert Zaaijer's email address?
Robert Zaaijer's email address is rz****@****ail.com
What schools did Robert Zaaijer attend?
Robert Zaaijer attended Sioo, Hanzehogeschool Groningen, Eckerd College.
What skills is Robert Zaaijer known for?
Robert Zaaijer has skills like Management Consulting, Interim Management, Change Management, Management, Process Improvement, Operations Management, Business Process Improvement, Continuous Improvement, Project Management, Training, Lean Manufacturing, Consulting.
Who are Robert Zaaijer's colleagues?
Robert Zaaijer's colleagues are Lennart Van Der Horst, Renan Frapolli, Garabetian Samvel, Ed Van Haaren, Nynke Nuus, Bianca Fransen, Clément Faraguna.
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Bob de Zaaijer
Directeur Van Balustrade Online | Balustrades Voor Bouwaannemers | Vaak 20% Goedkoper Dan Uw Huidige Leverancier | Bekijk Prijzen Direct Op Onze WebsiteThe Randstad, Netherlands -
Rob Zaaijer
Netherlands -
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