Robert Zaaijer Email & Phone Number

Bussum, NH, NL

Rotterdam, Zuid-Holland, Nederland

Designed and implemented a full Lean training program for the employees of Van Oord, worldwide. Where Van Oord is the organisation with a culture of continuous improvement.

Hoofddorp, Netherlands

12Mprove helps you to identify real opportunities. We make it possible to transform opportunities into results: Proven results in customer satisfaction, productivity and employee satisfaction. We believe that customer demand and productivity go hand in hand with cultural aspects inside your organization.12Mprove is founded in 2013 by two Lean Experts. By.

Amsterdam Area, Netherlands

Responsible for program Excellente Verwerking (Excellent Processing) heading for a real time service bank

Amsterdam

Strategic marketing plan

Amsterdam

Within the Domain of Operations:-Responsible for Strategic Consultants-Strategic Projects-Implementing Continuous Improvement (the way to make Lean sustainable)-Restructuring units-Develop and train custom-made training-Advise Management on Strategic points

Amsterdam Area, Netherlands

Hilversum

Implementing Lean Program as a part of Self Organizing (Zelf Organiseren)

Hardinxveld Giessendam, Krimpen

• Managing and coordinating the Lean implementation of an integrated value chain approach
• Enlisting management participation in the Lean implementation tracks
• A revision of management style, which turned out to be a critical success factor
• Providing guidance to the newly defined internal process improvement specialists enabling them to become self sufficient.
• In conjunction with Scenter

Europe

The ability to compile a reconciled commercial statement across 12 European country organisations with a matrixed management structure requires appropriate high level harmonisation. The assignment is to implement a sufficient degree of congruence in the subsidiary management structures to assure an unambiguous assignment of functions, roles and.

Vianen

Summary report with the recommendation in executing the improvement plan

Rotterdam Area, Netherlands

• Project Management 9 “Kaizens”, net coordination and call center
• Took full ownership of and conducted training sessions
• Provided guidance to management in applying problem analysis and solution finding methods
• Prepared and proposed an implementation plan for effective line management control
• Contracted technical support, realised a supporting ICT infrastructure

Utrecht Area, Netherlands

• Introduce weekly reviews (“peek at the week”) to includeo methodological observationso highlights and failureso actual performance, both conceptual and numerical (by the introduction and usage of KPI displays)
• Management coaching to deal with a rapidly evolving environment
• Selected a limited number of core indicators for annual target setting and ongoing management guidance
• Provided prioritisation training
• Introduced rigorous meeting structures
• Suggested changes in the value chain as a whole:o Visualise value chain performance and make it a regular discussion topico Conduct chain spanning Kaizens.

Amsterdam Area, Netherlands

• Met the target of becoming a good performing team in the western region
• Successfully set-up and delivered a number of projects, e.g.:o “The Diemen subsidence project”: replacing 1500 existing connections using a design specifically selected for that environmento “The IJburg project”.
• Well oiled mutually supportive team.

Amsterdam Area, Netherlands

• Best performing region in terms of turnover, throughput and DRIFT (doing it right the first time)
• Manpower savings by partial process automation
• High employee satisfaction score
• Interim regional management of the “connections” dept., chartered to hook up business and private customers to the gas and electricity transportation networks
• Chaired the Management Team.
• Formalise agreements with contractors, introduce and phase in the new manager.

Amsterdam Area, Netherlands

• Project management from problem identification through continuity assurance
• Task management of several Lean experts
• Lean implementation in teams of 20 to 150 members
• Gathered expertise in various administrative environments (call centre, sales, contracting and low volume manufacturing/production)
• Introduced capacity, change and operational management techniques
• Selected achievements: 200+ % productivity increase, 25% quality improvement, reduction of turnaround time from 90 to 5 days with a substantial impact on customer satisfaction

Amsterdam Area, Netherlands

• Managed the customer recovery program, resulting in the collection of € 13M of overlooked receivables
• As the leader of a 5 FTE team achieved the given targets and deadlines

Amsterdam Area, Netherlands

• Built and managed a 15 people strong team
• Was responsible for faultless customer contract processing
• Gathered relevant data as input for energy procurement
• Interfaced and coordinated with other departments
• Set, implemented and executed the departmental policies
• Achieved personal and team targets.

Amsterdam Area, Netherlands

• Candidate search and selection
• Business Development
• Customer prospecting and relationship management

Education record

Economics

Activities and Societies: Studentenvereniging, Vindicat atque Polit

Bba, Financial Accounting

Activities and Societies: Scholarship Tennis