Robert Zucker Email and Phone Number

Led teams to enhance Pega-based solutions, addressing business challenges and driving innovation. Conducted audits, identified gaps, and aligned solutions with business goals. Managed testing phases and implemented best practices to ensure quality deliverables.Federal Reserve Bank, Kansas City | Jul 2024 – PresentCo-led the TCIS program, transitioning infrastructure to the KC PIVOT cloud. Delivered REST services, data migration, and live support.Bank of Montreal, Harris Bank | Jan 2023 – Dec 2023Architected the BMO Smart Dispute Reg E program, improving chargeback processes and integrating REST APIs.US Social Security Administration, Baltimore | Sep 2019 – Dec 2022Modernized legacy systems, leading fraud prevention and mobile appointment projects.Credit One Bank, Las Vegas | Feb 2019 – Jul 2019Developed an AI-driven credit line exception platform, improving credit analysis.Wells Fargo Bank, Charlotte | Jan 2019 – Feb 2019Managed a reporting initiative, leveraging Pega for operational insights.Bradesco Seguros, Rio de Janeiro, Brazil | Apr 2018 – Dec 2018Developed an accreditation platform for onboarding medical providers.RBS Citizens Bank, Providence | Oct 2017 – Feb 2018Replaced a loan servicing system with a Pega solution, enhancing performance.Commonwealth Bank of Australia | Aug 2017 – Sep 2017Deployed a marketing solution to meet regulatory compliance and business needs.Census Bureau, Washington, D.C. | Jun 2016 – Jul 2017Created a solution for standardized data collection and processing.General Dynamics IT, Baltimore | Mar 2016 – May 2016Upgraded a quality management system for medical records tracking.T-Mobile, Seattle | Oct 2015 – Feb 2016Developed a vendor integration platform for tracking repair metrics.Highmark Health, Pittsburgh | Apr 2014 – Sep 2015Helped replace a legacy system with a Pega solution, streamlining authorization and appeals.

Senior Software Consultant, Deloitte Government & Public Services, Rosslyn, VA/ Colorado Springs, CO.Led enterprise development and integration efforts, conducting advanced security threat assessments against U.S. transportation systems, providing training to government personnel on mitigation strategies.Senior SOA Services Developer, Seros, Colorado Springs, CO.Enterprise integration of legacy systems into service-oriented architecture environments, focusing on optimizing system performance. Delivered training sessions to teams on service integration techniques.Senior Electronic Warfare Software Engineer, EW Systems, Peyton, CO.Developed advanced electronic combat simulation and countermeasure analysis tools, supporting air defense systems for USAF, USAFE and RAAF. Provided training on using these systems in tactical scenarios.Software Consultant, Renaissance Worldwide, Denver/ Colorado Springs, CO.Engineered an advanced internal trouble ticket tracking system for enhanced operational efficiency. Conducted training for staff on new system features and functions.Software Engineer, Lockheed Martin Astronautics, Denver/ Colorado Springs, CO.Contributed to the U.S. missile defense system, including advanced software development for strategic ballistic weapon countermeasures. Supported the development of real-time air defense systems and provided training to operators.Software Engineer, Anamex, Los Angeles, CA.Developed advanced real-time embedded avionics control software for power units in commercial aircraft.