Taking the skills that I have learned and developed over a number of years within the FM industry and using them to manage several sites including, retail, office and commercial properties.

Moved back to the FM contractor after a management restructure but still managing the four disciplines at The Brunel; Customer Services/Security, Housekeeping, Waste & Maintenence. Managing a team of 30 colleagues to provide around the clock operational support to the managing agent (FI - Real Estate Management). Gained further experience in managing budgets and Service Charge as well as motivating teams to deliver a high level of service to the client. Successfully turned around an over budget… Show more Moved back to the FM contractor after a management restructure but still managing the four disciplines at The Brunel; Customer Services/Security, Housekeeping, Waste & Maintenence. Managing a team of 30 colleagues to provide around the clock operational support to the managing agent (FI - Real Estate Management). Gained further experience in managing budgets and Service Charge as well as motivating teams to deliver a high level of service to the client. Successfully turned around an over budget department to run smoother and to run within the confines of its budget without a negative impact the required service levels. Show less

Seconded back across to the Managing Agent (FI Real Estate Management) to manage The Brunel after the Centre Manager resigned, taking overall control over the day to day running of the centre, meeting with tenants, managing their expectations, working with the Marketing Teams and completing outstanding projects to allow the centre to move forward, reconciling end of year service charge budget, setting and apportioning new year budget and talking on the line management of two additional staff… Show more Seconded back across to the Managing Agent (FI Real Estate Management) to manage The Brunel after the Centre Manager resigned, taking overall control over the day to day running of the centre, meeting with tenants, managing their expectations, working with the Marketing Teams and completing outstanding projects to allow the centre to move forward, reconciling end of year service charge budget, setting and apportioning new year budget and talking on the line management of two additional staff members, through a turbulent time, managing change a return to job roles, whilst maintaining a high level of line management for the facilities teams. Show less

Managing the four disciplines at The Brunel; Customer Services/Security, Housekeeping, Waste & Maintenence. Indirectly managing a team of 30 colleagues to provide around the clock operational support to the managing agent (FI - Real Estate Management). Gained further experience in managing budgets and Service Charge as well as motivating teams to deliver a high level of service to the client. Successfully turned around an over budget department to run smoother and to run within the confines of… Show more Managing the four disciplines at The Brunel; Customer Services/Security, Housekeeping, Waste & Maintenence. Indirectly managing a team of 30 colleagues to provide around the clock operational support to the managing agent (FI - Real Estate Management). Gained further experience in managing budgets and Service Charge as well as motivating teams to deliver a high level of service to the client. Successfully turned around an over budget department to run smoother and to run within the confines of its budget without a negative impact the required service levels. Show less

Promoted to manage the four disciplines at The Brunel; Customer Services/Security, Housekeeping, Waste & Maintenence. Managing a team of 30 colleagues to provide around the clock operational support to the managing agent (FI - Real Estate Management). Gained further experience in managing budgets and Service Charge as well as motivating teams to deliver a high level of service to the client. Successfully turned around an over budget department to run smoother and to run within the confines of… Show more Promoted to manage the four disciplines at The Brunel; Customer Services/Security, Housekeeping, Waste & Maintenence. Managing a team of 30 colleagues to provide around the clock operational support to the managing agent (FI - Real Estate Management). Gained further experience in managing budgets and Service Charge as well as motivating teams to deliver a high level of service to the client. Successfully turned around an over budget department to run smoother and to run within the confines of its budget without a negative impact the required service levels. Show less

Customer Services is at the heart of what I have done for my entire working life. I am a strong believer that excellent customer service is what each and every person should experience whilst they go about their daily lives. I manage a team of 18 customer service / security officers who deliver the customer service standards that our customers expect. I lead from the front to ensure that each and every visitor receives the best possible experience whilst they visit us.I am also… Show more Customer Services is at the heart of what I have done for my entire working life. I am a strong believer that excellent customer service is what each and every person should experience whilst they go about their daily lives. I manage a team of 18 customer service / security officers who deliver the customer service standards that our customers expect. I lead from the front to ensure that each and every visitor receives the best possible experience whilst they visit us.I am also responsible for the health & safety of everyone that visits the centre - be that a member of the public, a tenant or a delivery driver. I am passionate about Health & Safety and strive to not only meet the standards set by the HSE but surpass them. Show less

Managing the security of a multimillion pound shopping centre consisting of over 100 retail units with my security team.I also supervise the health & safety of all persons visiting the centre; public, tenants, staff and contractors. I plan to move forward in my current role gaining further experience with a view to move forward in either Security or Operations.