Rob Friesel Email & Phone Number

Essex, Vermont, United States

As Head of Craft Beer Education, I have designed and taught courses about beer styles and history, beer production, off-flavors, and sensory evaluation to the public and to Certified Cicerone candidates. I have also assisted with the brewery's quality program, helping to organize feedback forms for the tasting panel, as well as processing feedback, and performing sensory-based quality assessments.

As Lead Engineer for the Detection Configuration team, I provide technical guidance and leadership on a team of 7 engineers, including daily collaboration with Product, Design, and our sister teams across the Detection group. Our team develops and supports UIs, APIs, and Terraform provider functionality responsible for creating and configuring alert conditions. Successful projects have included adding support for new streaming methods (a forward-breaking change with backward compatibility), and adding a visual/guided builder mode for NRQL alert conditions (resulting in a 10% increase in task completion rate for new users).Additional responsibilities included: recruiting, on-boarding new hires, mentoring engineers, internal product assistance, maintaining public documentation, and collaboration with Product and group leadership on roadmaps.

Burlington, Vermont Area

As Lead UX Architect for the Dealer.com Core Platform release train, I curated and championed the design system underlying the web application platform, as well as provided user experience expertise to four software engineering teams. I was responsible for user research that includes a variety of techniques and instruments including web and event analytics, surveys, card sorts, interviews, and heuristic evaluation. Paired with a UX Designer, we also produced design artifacts for our stakeholders and collaborating teams; these artifacts included wireframes, storyboards, mock-ups, annotated interactive prototypes, research reports, and documented design system components. I worked in a close collaborative relationship with members of leadership and individual contributors from Products, Engineering, and other UX Architects. Our team developed and supported the core platform components, including the design system that underlies the primary web application, its information architecture and navigation schemas, and essential workflows.

Burlington, Vermont Area

As Technical Lead for the Media Platform/Core Features team, I provide technical guidance and leadership to a team of 6 engineers, plus a tight collaborative relationship with Product Owners, Architects, User Experience Researchers, and other Technical Leads. Our team developed and supported applications that are core to the company's platform, including email delivery, notifications, phone tracking, and single sign-on. Additional responsibilities included: training and mentoring of engineers, stakeholder interviews, collaborative technology selection, assistance with architectural and product roadmaps, and recruiting.

Burlington, Vt

Developed framework-level UI components using AngularJS, Groovy/Grails, jQuery and the Sencha (ExtJS) libraries to support a suite of web applications. Implemented consistent look-and-feel across a web-based application suite using Sass to compile reusable CSS. Provide build/deploy support with Groovy and Gant scripts to integrate with Git VCS and process properties files for translation. Coached, mentored, and trained UI developers across the organization through code and design reviews. Facilitated knowledge and skills sharing by organizing bi-weekly internal user group sessions and email digests. Designed, developed, tested, and refined internationalized/localized application interfaces. Co-created and co-taught monthly on-boarding/training sessions for the Grails component of our stack. Played a dual role as ScrumMaster and lead front-end developer for my Scrum team.

Reporting to the COO, managed the daily activity and strategic path of the Production team as they coordinated and set up new client web solutions. Supervised and trained a team of project managers, web developers, graphic designers, and supporting staff. Provided daily, weekly, monthly, quarterly, and annual reports to the executive team and board of directors on team performance with respect to time-to-launch, revenue billed, customer satisfaction, and other KPIs.

Reporting to the COO, managed the daily activity and strategic path for the technical support team. Supervised and trained a team of technical support analysts as they supported a complex, multi-tiered proprietary online marketing solution including websites, web applications, email, and other services. Provided daily, weekly, monthly, quarterly, and annual reporting to the executive team and board of directors with respect to time-to-resolution, call volumes, customer satisfaction, and other KPIs.

Provided best-in-class technical support to clients needing assistance with any aspect of a complex, multi-tiered proprietary web marketing solution. Performed first-call resolution and multi-day issue tracking for a diverse array of technical and customer service issues. Assisted with nightly and weekend on-call rotation.

Conceptualized and designed packaging and marketing material for a diverse array of consumer goods products. Photographed and/or illustrated products for packaging and catalogs. Wrote scripts to automate conversion of design assets to print-ready formats. Assisted with company branding efforts.

Processed customer orders by preparing digital files for print and press. Assisted with printing press operation and finishing work (e.g., cutting, binding). Performed quality control and customer service.

Processed customer orders by preparing digital files for print and copy. Executed print and copy operations and finishing work (e.g., cutting, binding). Performed quality control and customer service. Assisted customers with self-service machines (e.g., copiers, computers).

Designed and prototyped a multimedia content distribution system for the Foreign Language department. Designed and maintained web-based informational materials for the Office of Conferences. Assisted students and faculty with software packages (e.g., Photoshop, Illustrator, Premier) in a multi-platform multimedia computer lab.

Designed and implemented a public-facing informational website for the Maine Medical Center Research Institute.

Performed miscellaneous help desk functions for the Maine Medical Center Research Institute (e.g., setting up workstations, troubleshooting printer connections) in a multi-platform environment. Conducted bi-weekly best practice seminars. Assisted in a comprehensive preventative Y2K audit.

Designed and implemented a public-facing informational website for the Maine Medical Center Research Institute.