Rob Friesel Email & Phone Number

Essex, Vermont, United States

As Head of Craft Beer Education, I have designed and taught courses about beer styles and history, beer production, off-flavors, and sensory evaluation to the public and to Certified Cicerone candidates. I have also assisted with the brewery's quality program, helping to organize feedback forms for the tasting panel, as well as processing feedback, and.

As Lead Engineer for the Detection Configuration team, I provide technical guidance and leadership on a team of 7 engineers, including daily collaboration with Product, Design, and our sister teams across the Detection group. Our team develops and supports UIs, APIs, and Terraform provider functionality responsible for creating and configuring alert.

Burlington, Vermont Area

As Lead UX Architect for the Dealer.com Core Platform release train, I curated and championed the design system underlying the web application platform, as well as provided user experience expertise to four software engineering teams. I was responsible for user research that includes a variety of techniques and instruments including web and event.

Burlington, Vermont Area

As Technical Lead for the Media Platform/Core Features team, I provide technical guidance and leadership to a team of 6 engineers, plus a tight collaborative relationship with Product Owners, Architects, User Experience Researchers, and other Technical Leads. Our team developed and supported applications that are core to the company's platform, including.

Burlington, VT

Developed framework-level UI components using AngularJS, Groovy/Grails, jQuery and the Sencha (ExtJS) libraries to support a suite of web applications. Implemented consistent look-and-feel across a web-based application suite using Sass to compile reusable CSS. Provide build/deploy support with Groovy and Gant scripts to integrate with Git VCS and process.

Reporting to the COO, managed the daily activity and strategic path of the Production team as they coordinated and set up new client web solutions. Supervised and trained a team of project managers, web developers, graphic designers, and supporting staff. Provided daily, weekly, monthly, quarterly, and annual reports to the executive team and board of.

Reporting to the COO, managed the daily activity and strategic path for the technical support team. Supervised and trained a team of technical support analysts as they supported a complex, multi-tiered proprietary online marketing solution including websites, web applications, email, and other services. Provided daily, weekly, monthly, quarterly, and.

Provided best-in-class technical support to clients needing assistance with any aspect of a complex, multi-tiered proprietary web marketing solution. Performed first-call resolution and multi-day issue tracking for a diverse array of technical and customer service issues. Assisted with nightly and weekend on-call rotation.

Conceptualized and designed packaging and marketing material for a diverse array of consumer goods products. Photographed and/or illustrated products for packaging and catalogs. Wrote scripts to automate conversion of design assets to print-ready formats. Assisted with company branding efforts.

Processed customer orders by preparing digital files for print and press. Assisted with printing press operation and finishing work (e.g., cutting, binding). Performed quality control and customer service.

Processed customer orders by preparing digital files for print and copy. Executed print and copy operations and finishing work (e.g., cutting, binding). Performed quality control and customer service. Assisted customers with self-service machines (e.g., copiers, computers).

Designed and prototyped a multimedia content distribution system for the Foreign Language department. Designed and maintained web-based informational materials for the Office of Conferences. Assisted students and faculty with software packages (e.g., Photoshop, Illustrator, Premier) in a multi-platform multimedia computer lab.

Designed and implemented a public-facing informational website for the Maine Medical Center Research Institute.

Performed miscellaneous help desk functions for the Maine Medical Center Research Institute (e.g., setting up workstations, troubleshooting printer connections) in a multi-platform environment. Conducted bi-weekly best practice seminars. Assisted in a comprehensive preventative Y2K audit.

Designed and implemented a public-facing informational website for the Maine Medical Center Research Institute.