Rob Hampton Email & Phone Number

Shawnee, Ks, Us

Northfield, Il, Us

Northfield, Il, Us

Currently own the following business functions (thought leadership/support/execution): 1. CRM (Salesforce.com) - System road-map, administration and support, user adoption and integration with core systems.2. Sales Compensation - System/Model development, tracking and administration.3. Marketing and Marketing Operations - Develop segmentation approach to market, define the marketing tactics by segment, execute multi channel marketing touches to engage audience via marketing automation tools (Sales Genius/Salesforce.com).4. Business Intelligence - Vendor assessment, tool recommendation and implementation based on key organizational needs.5. E commerce platform assessment, set up, maintenance and integration with core systems. Key tools: MS Power BI, DOMO, Salesforce.com, ClickTools, HubSpot, CRM Fusion data cleansing tools, Definitive Healthcare Data, eatNgage, Apsona.

Kansas City, Missouri, Us

Responsible for business development via direct sales and the development of partnership relationships. Leveraged personal network and extensive cold calling to generate a robust sales pipeline. Closed over a $500,000 in business during last 12 months in role. Developed and closed a business partnership with large national data provider valued at $4,000,000 for three years. Led the local Salesforce.com user group in a Director of programming role.

Westwood, Ks, Us

Served as the Chief Operations Officer for the Michelin Account Team. Planned, developed and implemented client strategies to radically improve the marketing and operational effectiveness of the Michelin America Small Tire retail division. Managed a group of three Account Managers and a $2.9M budget. o Gained agreement to implement a customer focused marketing approach which shifted company resources from advertising to sales channel effectiveness. Resulting projects grew account revenues by 10% in Q4 of 2005.o Implemented a paperless contract system to reduce contract processing times from 6 months to 2-3 days. Initiative also reduced client costs by 500,000 annually.1. Gained agreement to implement a customer focused marketing approach which shifted company resources from advertising to sales channel effectiveness. Resulting projects grew account revenues by 10% in Q4 of 2005.2. Implemented a paperless contract system to reduce contract processing times from 6 months to 2-3 days. Initiative reduced client costs by $500,000 annually.

Overland Park, Kansas, Us

GROUP MANAGER – CUSTOMER INSIGHTS Implemented multiple segmentation, targeting and modeling strategies which enabled the local telecommunications division to maintain market share while its’ competition experienced a significant decline. Delivered web based reporting tools (MSI) which improved the accuracy and accessibility of customer information while increasing database marketing bandwidth by 30%. Set strategic direction and provided leadership for a department of 53 individuals (9 directs). Managed key customer groups to ensure appropriate alignment of priorities. Directed the development and implementation of appropriate marketing information system projects to ensure organizational needs were met. Owned and managed a $7.2M budget.o Created the first consolidated accounting of a customers products and services across Sprint divisions which enabled improvements to the customer experience and organizational alignment around the customero Created the first measurement of customer value in the Sprint local divisiono Grew organization from 12 full time employees in 2001 to 53 in 2004