Robert Hearn's Location
Greater Seattle Area, United States, United States
Robert Hearn's Contact Details
Robert Hearn work email
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About Robert Hearn
Dynamic, passionate Principal Program and Product Manager with 20+ years of experience in software engineering Adept at leading cross-functional teams to bring innovative, user-focused products to market, drive operational efficiency, and foster customer satisfaction. Proven track record of creating and executing comprehensive product strategies that deliver measurable business value. Skilled at cultivating inclusive, collaborative work cultures built on accountability and growth. Exceptional communicator with a keen eye for detail and data-driven problem-solving.• Improved ServiceNow instance app node transfer speed by 400%, saving $4MM in rack decom costs• Managed CTO-visible program to reduce datacenter storage costs by over $25 million annually• Reduced service-related infrastructure costs at AWS by 67%, saving over $300,000 annually• Led SDLC implementations at AWS and ServiceNow and coached engineers and product ownersLeadership Value Offered• • Subject Matter Expert: Dives deep into technical product areas and related industry innovations• Cross-Functional Leadership: Facilitates effective collaboration to ensure alignment on goals, strategies• Process Improvement: Identifies opportunities to increase efficiency, performance, and effectiveness• Strategic Vision: defines clear, measurable goals to capitalize on market/customer opportunities• Data-Driven: Gathers data to analyze strategies and potential outcomes to drive better strategies
Robert Hearn's Current Company Details
Robert Hearn Work Experience Details
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PresidentThetalogic, LlcKirkland, Wa, Us
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Sr. Principal Product Manager, Data PlatformServicenow Jan 2023 - PresentSanta Clara, Ca, UsLed Product Management for three engineering teams with over 30 engineers in the US and India. Supported over 30 different automations including two critical tier-1 automations for automated high availability (AHA) and job scheduling / conflict detection. Collaborated with cross-functional teams to ensure alignment on strategies and address any issues impacting delivery.Delivered key new functionality to reduce job scheduling conflicts and automation failures by 25%• Created detailed product vision and product requirements to ensure cross-functional alignment on goals• Leveraged operational data to inform decision making and drive product direction• Collaborated closely with multiple engineering teams on functional and technical design and user experienceSpearheaded complex cross-organizational efforts to rearchitect and reimagine our cloud automation infrastructure • Identified an opportunity to rearchitect system validations to improve reliability and reduce duplication• Created long-term strategy and shared vision, and plans for incremental value delivery of product innovation• Collaborated with senior technical staff on crafting product technical direction and functional componentsLed implementation of new formal SDLC processes across the Instance Automation organization (8 teams)• Defined and documented processes that would work within the constraints of ServiceNow’s ITSM system• Resolved implementation blockers, working with internal support to fix issues and adjust configurations• Coached engineering teams and other Product Managers in the process and use of ServiceNow tools -
Sr Staff Technical Program Manager, Global Cloud ServicesServicenow Jan 2022 - Jan 2023Santa Clara, Ca, UsProvided program management for multiple engineering teams within Global Cloud Services, including storage and instance automation teams and programs with CTO-level priority. Delivered strategic analysis of program feasibility and performance, aligning stakeholders across teams. Prioritized high-value deliverables and ensured teams remained on track to current schedules.Managed CTO-visible program to reduce datacenter storage costs by over $25 million annually• Gathered operational data to create financial projections of cost savings for the program over multiple years• Worked with multiple cross-functional teams to move the project through multiple deliveries• Provided product management support for engineering related to customer needs and product directionLed effort to reduce rack decom cycle time and save $4 million by improving app node transfer speed by 400%• Collaborated with multiple teams to gather feedback and produce formal requirements document• Created UI mockups and worked with customers and engineering to fine tune user experience• Discovered how to improve mass app node movement performance by 400% while reducing server load
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Founder / Principal Program ManagerDread Pirate Game Studios Apr 2021 - Dec 2021> Designed and delivered a multi-player video game for the pre-teen/teen market on Roblox, working with independent developers, world builders, and graphic artists. > Created and released to the public three different development plugins for Roblox Studio.> Utilized Azure PlayFab analytics for tracking player behavior and optimizing gameplay and monetization. Integrated with Jira for bug reporting. Daily use of VSCode and GitHub.
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SabbaticalFreelance Feb 2020 - Apr 2021> Managed the construction of my family's custom home, overseeing all aspects of the project, including budgeting, scheduling, coordination with contractors, as well as personally completing electrical, plumbing, tile, and other tasks. > Applied project management skills to ensure timely completion and high-quality results.
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Software Development Manager Ii, Aws Managed ServicesAmazon Web Services (Aws) Oct 2018 - Feb 2020Seattle, Wa, Us> Managed the engineering team for change management, execution orchestration and automation, resource provisioning, patch management and event notifications, which are core to AMS service delivery across 10 development teams. > Reduced service-related infrastructure costs by 67% from 2018 to 2019, saving over $300,000 annually.> Drove operational excellence within an AWS Dev/Ops process managing 30+ software build pipelines and many of the regular public deployments within AMS. -
Sr. Technical Program Manager, Aws Managed ServicesAmazon Web Services (Aws) Jul 2016 - Oct 2018Seattle, Wa, Us> Delivered core services/APIs for AWS Managed Services (AMS) from beta to public launch (0-1 product), achieving a successful transition and operational stability over 2 years.> Defined and delivered product strategy, roadmap, and architecture, implementing public and internal APIs, UX, and systems integration across multiple AWS cloud services.> Managed customer/partner/development engagements and relationships across multiple technical and non-technical levels. > Instituted organization-wide development lifecycle processes to handle product requirements generation and management from initial request to delivery.
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Sr. Director Of EngineeringAgilysys Feb 2015 - Jul 2016Alpharetta, Georgia, Us> Led Visual One, Eatec and DataMagine product teams (including program management, development and testing), which represented over $20 million in company revenue and include hosted and on-premises solutions. > Key deliveries included strategic integrations with SaaS products and re-engineering the product toward migration into a cloud-hosted solution. Led large-scale refactoring efforts for quality improvement and security/cryptography changes for PA-DSS compliance.> Transformed people and process from chaos to high-performing during major product transformation while reducing customer support incidents by 60% over 3 years.> Critical contributor to product strategic roadmap, tactical planning, program management processes and product design. Deep involvement in technical architecture and development best practices, test strategy and test automation architecture. -
Director Of Engineering, Visual OneAgilysys Jun 2012 - Feb 2015Alpharetta, Georgia, Us> Managed a team of over 40 (FTEs and onshore/offshore contractors) including dev, test and program management in a multi-million-dollar project to modernize legacy products, enhancing system performance and maintainability. > Reduced release cycle time from 2 years to 3 months (8x improvement) by implementing and improving agile processes for the team, introducing new concepts around sprint-based effort, estimation, scrum teams, sprint tracking and using metrics to drive results. > Established gated check-ins and automated builds using TFS/Visual Studio, reducing build times from 20 hours to 1 hour (20x improvement), while significantly reducing integration issues. > Implemented self-service virtualization using Hyper-V, Virtual Machine Manager and AppController, and automation via System Center Orchestrator for product engineering as well as related teams such as support, installation and training.> Implemented observability instrumentation to detect issues with products installed in the field and help provide data to help prioritize product fixes as well as new features.
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Sr. Program Manager, Cloud & Datacenter Management, System Center OrchestratorMicrosoft Dec 2010 - Jun 2012Redmond, Washington, Us> Led Program Management for the System Center Orchestrator Integration Toolkit, Configuration Manager Integration Pack and Data Protection Manager Integration Pack across multiple releases. > Designed functional architectures and provided development assistance for new feature development and bug fixes using C#, Java, C++, WiX (Installer) and Visual Studio / TFS. > Developed custom integrations using C# and PowerShell that were integrated into other shipping products such as the Private Cloud Process Pack and System Center Unified Installer. > Developed integrations to COM interfaces that were undocumented and enabled functionality that had previously been deemed unable to accomplish. > Delivered presentations, directed training, and provided technical customer assistance at five different local, national and international conferences > Led community engagement via blogs and social media with over 150 blog articles and hundreds of posts across ten different technical forums.> Published a monthly newsletter for the Orchestrator team that went out to the entire System Center team and was emulated by other teams within the Cloud & Enterprise org. -
Sr. Program Manager (Community) - System Center Cross Platform & Interop / OpalisMicrosoft Oct 2009 - Dec 2010Redmond, Washington, Us* Drove community engagement efforts though technical blogging, development of System Center Operations Manager (SCOM) Management Packs and code samples, community site development, customer involvement and partner coordination. * Worked with customers and partners to help them use our software, develop integrations with our software, and communicate with us to help us make Microsoft’s software better. * Delivered a custom Operations Manager Management Pack for CentOS as well as other custom integrations and technical articles related to UNIX/Linux management via System Center. * Presented to internal and external audiences at MMS and TechReady conferences.* Completed scrum training and achieved Certified ScrumMaster status.
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Sr. Program Manager, System Center Strategic AlliancesMicrosoft Aug 2006 - Oct 2009Redmond, Washington, Us> Designed, developed and implemented the OS Deployment Integration Kit for System Center Configuration Manager 2007, which allowed Dell, HP, IBM and Sun to deploy their bare metal servers using Configuration Manager's SDK. > Designed an integration framework to provide easier integration between Configuration Manager and external code, using a combination of over 20,000 lines of C#, VBScript and XML. > The solution was highlighted multiple industry conference keynote addresses and drove the largest-ever server license deal for Configuration Manager. > Received a Microsoft GOLD STAR Award for delivering this completely on my own initiative. > Presented to customer and partner audiences at MMS conferences, discussing business and technical aspects of System Center integration and highlighting partner opportunities and projects. > Drove partner technical adoption programs for System Center Configuration Manager 2007, including hosting a partner airlift and delivering key integrations for the Configuration Manager 2007 launch. > Provided technical assistance to partners developing integrations or supporting System Center through projects like Custom Updates Catalogs for delivering partner-specific software updates through Windows Update..
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President, Principal ConsultantThe Blue Willow Group, Inc. Dec 2002 - Jul 2006> Founded a software consulting company and grew the company 300% YOY to 25 employees in three years, achieving Altiris’ top 10 worldwide channel partner in 2005 and Altiris #1 worldwide channel partner in Q1 2006. > Hands-on leader with skills in all aspects of company operations including sales, marketing, consulting services, technical support, project management, vendor relations, and finance. > Handled partnership negotiations and agreements, presented to multiple C-level customers and drove many on-site and videoconference pre-sales demonstrations. > Sponsored multiple Altiris conferences and delivered presentations at multiple conferences. -
Manager And Technical Lead, Server Support SoftwareHp Mar 2000 - Dec 2002Houston, Texas, Us> Original architect, development manager and primary technical and strategic resource for the ProLiant Essentials Rapid Deployment Pack, including Linux server deployment. > Performed key roles in over 20 individual customer pre-sales and post-sales engagements, multiple vendor/partner relationships, several international industry conferences, and cross-divisional activities regarding server deployment as a speaker and subject-matter expert in deployment. > Created and delivered RDP introductory and advanced training, in addition to over 30 videos covering 5 hours of total content. Videos were distributed to field personnel and customers worldwide. > Referred to as “the single person responsible for every Altiris server license sold”.
Robert Hearn Skills
System Deployment
Systems Management
Cloud Computing
Powershell
C#
Windows Azure
System Center
Integration
Data Center
Agile Methodologies
Virtualization
Program Management
Software Design
Solution Architecture
Enterprise Architecture
Software Development
Scrum
Software As A Service
Web Services
Microsoft Azure
Management
Public Speaking
Software Configuration Management
Process Automation
Strategy
Java
Enterprise Software
Competitive Analysis
Technical Architecture
Saas
User Experience
Apis
Operating Systems
Servers
Product Management
Software Development Life Cycle
Amazon Web Services
Sdk
Robert Hearn Education Details
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Rice BusinessManagement -
Stephen F. Austin State UniversityComputer Information Systems
Frequently Asked Questions about Robert Hearn
What company does Robert Hearn work for?
Robert Hearn works for Thetalogic, Llc
What is Robert Hearn's role at the current company?
Robert Hearn's current role is President.
What is Robert Hearn's email address?
Robert Hearn's email address is ro****@****zon.com
What is Robert Hearn's direct phone number?
Robert Hearn's direct phone number is +161984*****
What schools did Robert Hearn attend?
Robert Hearn attended Rice Business, Stephen F. Austin State University.
What skills is Robert Hearn known for?
Robert Hearn has skills like System Deployment, Systems Management, Cloud Computing, Powershell, C#, Windows Azure, System Center, Integration, Data Center, Agile Methodologies, Virtualization, Program Management.
Who are Robert Hearn's colleagues?
Robert Hearn's colleagues are Kumarasastry Marla, Cheryl Emin, Shruti Mallavolu, Rainer Oviir, Asya Brown, Matthias Martini, Anvesh Thada.
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