Robert Hearn Email & Phone Number

Kirkland, Wa, Us

Santa Clara, Ca, Us

Led Product Management for three engineering teams with over 30 engineers in the US and India. Supported over 30 different automations including two critical tier-1 automations for automated high availability (AHA) and job scheduling / conflict detection. Collaborated with cross-functional teams to ensure alignment on strategies and address any issues impacting delivery.Delivered key new functionality to reduce job scheduling conflicts and automation failures by 25%• Created detailed product vision and product requirements to ensure cross-functional alignment on goals• Leveraged operational data to inform decision making and drive product direction• Collaborated closely with multiple engineering teams on functional and technical design and user experienceSpearheaded complex cross-organizational efforts to rearchitect and reimagine our cloud automation infrastructure • Identified an opportunity to rearchitect system validations to improve reliability and reduce duplication• Created long-term strategy and shared vision, and plans for incremental value delivery of product innovation• Collaborated with senior technical staff on crafting product technical direction and functional componentsLed implementation of new formal SDLC processes across the Instance Automation organization (8 teams)• Defined and documented processes that would work within the constraints of ServiceNow’s ITSM system• Resolved implementation blockers, working with internal support to fix issues and adjust configurations• Coached engineering teams and other Product Managers in the process and use of ServiceNow tools

Santa Clara, Ca, Us

Provided program management for multiple engineering teams within Global Cloud Services, including storage and instance automation teams and programs with CTO-level priority. Delivered strategic analysis of program feasibility and performance, aligning stakeholders across teams. Prioritized high-value deliverables and ensured teams remained on track to current schedules.Managed CTO-visible program to reduce datacenter storage costs by over $25 million annually• Gathered operational data to create financial projections of cost savings for the program over multiple years• Worked with multiple cross-functional teams to move the project through multiple deliveries• Provided product management support for engineering related to customer needs and product directionLed effort to reduce rack decom cycle time and save $4 million by improving app node transfer speed by 400%• Collaborated with multiple teams to gather feedback and produce formal requirements document• Created UI mockups and worked with customers and engineering to fine tune user experience• Discovered how to improve mass app node movement performance by 400% while reducing server load

> Designed and delivered a multi-player video game for the pre-teen/teen market on Roblox, working with independent developers, world builders, and graphic artists. > Created and released to the public three different development plugins for Roblox Studio.> Utilized Azure PlayFab analytics for tracking player behavior and optimizing gameplay and monetization. Integrated with Jira for bug reporting. Daily use of VSCode and GitHub.

> Managed the construction of my family's custom home, overseeing all aspects of the project, including budgeting, scheduling, coordination with contractors, as well as personally completing electrical, plumbing, tile, and other tasks. > Applied project management skills to ensure timely completion and high-quality results.

Seattle, Wa, Us

> Managed the engineering team for change management, execution orchestration and automation, resource provisioning, patch management and event notifications, which are core to AMS service delivery across 10 development teams. > Reduced service-related infrastructure costs by 67% from 2018 to 2019, saving over $300,000 annually.> Drove operational excellence within an AWS Dev/Ops process managing 30+ software build pipelines and many of the regular public deployments within AMS.

Seattle, Wa, Us

> Delivered core services/APIs for AWS Managed Services (AMS) from beta to public launch (0-1 product), achieving a successful transition and operational stability over 2 years.> Defined and delivered product strategy, roadmap, and architecture, implementing public and internal APIs, UX, and systems integration across multiple AWS cloud services.> Managed customer/partner/development engagements and relationships across multiple technical and non-technical levels. > Instituted organization-wide development lifecycle processes to handle product requirements generation and management from initial request to delivery.

Alpharetta, Georgia, Us

> Led Visual One, Eatec and DataMagine product teams (including program management, development and testing), which represented over $20 million in company revenue and include hosted and on-premises solutions. > Key deliveries included strategic integrations with SaaS products and re-engineering the product toward migration into a cloud-hosted solution. Led large-scale refactoring efforts for quality improvement and security/cryptography changes for PA-DSS compliance.> Transformed people and process from chaos to high-performing during major product transformation while reducing customer support incidents by 60% over 3 years.> Critical contributor to product strategic roadmap, tactical planning, program management processes and product design. Deep involvement in technical architecture and development best practices, test strategy and test automation architecture.

Alpharetta, Georgia, Us

> Managed a team of over 40 (FTEs and onshore/offshore contractors) including dev, test and program management in a multi-million-dollar project to modernize legacy products, enhancing system performance and maintainability. > Reduced release cycle time from 2 years to 3 months (8x improvement) by implementing and improving agile processes for the team, introducing new concepts around sprint-based effort, estimation, scrum teams, sprint tracking and using metrics to drive results. > Established gated check-ins and automated builds using TFS/Visual Studio, reducing build times from 20 hours to 1 hour (20x improvement), while significantly reducing integration issues. > Implemented self-service virtualization using Hyper-V, Virtual Machine Manager and AppController, and automation via System Center Orchestrator for product engineering as well as related teams such as support, installation and training.> Implemented observability instrumentation to detect issues with products installed in the field and help provide data to help prioritize product fixes as well as new features.

Redmond, Washington, Us

> Led Program Management for the System Center Orchestrator Integration Toolkit, Configuration Manager Integration Pack and Data Protection Manager Integration Pack across multiple releases. > Designed functional architectures and provided development assistance for new feature development and bug fixes using C#, Java, C++, WiX (Installer) and Visual Studio / TFS. > Developed custom integrations using C# and PowerShell that were integrated into other shipping products such as the Private Cloud Process Pack and System Center Unified Installer. > Developed integrations to COM interfaces that were undocumented and enabled functionality that had previously been deemed unable to accomplish. > Delivered presentations, directed training, and provided technical customer assistance at five different local, national and international conferences > Led community engagement via blogs and social media with over 150 blog articles and hundreds of posts across ten different technical forums.> Published a monthly newsletter for the Orchestrator team that went out to the entire System Center team and was emulated by other teams within the Cloud & Enterprise org.

Redmond, Washington, Us

* Drove community engagement efforts though technical blogging, development of System Center Operations Manager (SCOM) Management Packs and code samples, community site development, customer involvement and partner coordination. * Worked with customers and partners to help them use our software, develop integrations with our software, and communicate with us to help us make Microsoft’s software better. * Delivered a custom Operations Manager Management Pack for CentOS as well as other custom integrations and technical articles related to UNIX/Linux management via System Center. * Presented to internal and external audiences at MMS and TechReady conferences.* Completed scrum training and achieved Certified ScrumMaster status.

Redmond, Washington, Us

> Designed, developed and implemented the OS Deployment Integration Kit for System Center Configuration Manager 2007, which allowed Dell, HP, IBM and Sun to deploy their bare metal servers using Configuration Manager's SDK. > Designed an integration framework to provide easier integration between Configuration Manager and external code, using a combination of over 20,000 lines of C#, VBScript and XML. > The solution was highlighted multiple industry conference keynote addresses and drove the largest-ever server license deal for Configuration Manager. > Received a Microsoft GOLD STAR Award for delivering this completely on my own initiative. > Presented to customer and partner audiences at MMS conferences, discussing business and technical aspects of System Center integration and highlighting partner opportunities and projects. > Drove partner technical adoption programs for System Center Configuration Manager 2007, including hosting a partner airlift and delivering key integrations for the Configuration Manager 2007 launch. > Provided technical assistance to partners developing integrations or supporting System Center through projects like Custom Updates Catalogs for delivering partner-specific software updates through Windows Update..

> Founded a software consulting company and grew the company 300% YOY to 25 employees in three years, achieving Altiris’ top 10 worldwide channel partner in 2005 and Altiris #1 worldwide channel partner in Q1 2006. > Hands-on leader with skills in all aspects of company operations including sales, marketing, consulting services, technical support, project management, vendor relations, and finance. > Handled partnership negotiations and agreements, presented to multiple C-level customers and drove many on-site and videoconference pre-sales demonstrations. > Sponsored multiple Altiris conferences and delivered presentations at multiple conferences.

Houston, Texas, Us

> Original architect, development manager and primary technical and strategic resource for the ProLiant Essentials Rapid Deployment Pack, including Linux server deployment. > Performed key roles in over 20 individual customer pre-sales and post-sales engagements, multiple vendor/partner relationships, several international industry conferences, and cross-divisional activities regarding server deployment as a speaker and subject-matter expert in deployment. > Created and delivered RDP introductory and advanced training, in addition to over 30 videos covering 5 hours of total content. Videos were distributed to field personnel and customers worldwide. > Referred to as “the single person responsible for every Altiris server license sold”.

Ramp, Management

Bba, Computer Information Systems