Robert Frederik Heis Email & Phone Number

Warrington, England, United Kingdom

Liaison with Supply Chain to enhance all aspects communication and utilisation of effective data

Using existing system (Trimble Taskforce) to maximise potential from system and process.Understanding business requirements and liaising with Trimble to tweak and maximise efficiencies.Used Job Priority scoring to rewrite architecture and highlight broken appointments to raise urgency for inday dispatch agents.Used MS Mapforce to maximise efficiencies of travel for new Electric Vehicle department.Created work instructions and amended Arris mapping to allow off-shoring of processes.Proven business acumen has also allowed me to make recommendations to stream-line new department resulting in 9 FTE reduction (9% of total)

Stockport, United Kingdom

Managing team of 12 dispatchers to ensure jobs prioritised on vulnerability, rescheduled, parts, and need, is visited by an engineer using the best fit of skills, travel and availability.Build capability, confidence and support in team for fulfilling yet demanding job role.Wider role of deputising and assisting Area Dispatch Manager to support wider teams and less experienced managers.Ad hoc would travel to field locations to build support, and clarify office/field relationshipsStrong lead for engagement to show support during difficult time post-change. Created engagement champion network across >150 dispatchersPost-restructure identified weaknesses in succession management and instituted successful programme of talent culture

Stockport, United Kingdom

Requested to manage region with poor office/field relationships. Through a process of engagement and honest answers brought about sea change in empathic understanding of both sides' positions.Planning team in disarray and formulated process of engagement, empowerment and confidence in systems and process resulting in being voted 3rd best manager amongst a pool of 400+ managers.Go to Regional manager for Change. Championed Planning Automation to give credibility to new IS forecasting tools. Testing and feedback enhanced system and reversed slide of over-booking/under-resourcing saving 100,000+ broken appointments

Stockport, United Kingdom

Requested to take charge of team with multiple issues and two managers resigning. Initiated individual "Continue/Stop/Change" sessions to create grass-roots change.6 month turn-around brought sea change and acknowledged by Supply Liaison Manager as happiest most efficient team in the country (5 other teams).Created National Parts Desk Workshop with representation internally, industry and wholesale. Nationally recognised success in bringing people together and building relationships.Encouraged and guided two agents to create Parts Desk Procedures and Best Practice. Unanimously well-received grounding document for Parts Desk agents. Circulated nationally and good empowerment for the creators

300k new project for new operational software to keep record of Bid Managers prospects. Journeys to understand the current provision, and gain trust and insight from Bid Managers and admin staff. Discuss, cost and select most appropriate software. Develop, train, and implement.Within budget and timescales saved estimated 33% of time for salesforce and halved administration team from 4 to 2 FTE. Kick-started other divisions within BG group to host successful platform.