Rob Hook Email and Phone Number
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Rob Hook is a Senior Manager - End User Services at Applied Systems at Applied Systems. He possess expertise in help desk support, active directory, technical support, troubleshooting, windows server and 39 more skills. Colleagues describe him as "Rob, Is the consummate professional it was a great pleasure to work with. He always was prepared with anything that needed to be remedied for Cash America and their users. It is only natural that Rob moved on to another position as he is the sort of person who likes to grow his knowledge as to help others in business.", "I worked with Rob for nearly 3 years at Enova. During that time his professionalism and leadership skills were top notch. He was able to support the operations team through his knowledge of our systems and development of the helpdesk group. Rob would be a valuable asset to any organization looking for similar qualities.", and "As the Help Desk Manager, Rob modeled great customer service for his team and the company. He operates with a sense of urgency to quickly resolve issues and communicates their status appropriately. I appreciated his professionalism and dedication to his responsibilities in an ever-changing, challenging environment."
Applied Systems
View- Website:
- appliedsystems.com
- Employees:
- 2694
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Applied SystemsChicago, Il, Us
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Senior Manager - End User ServicesApplied Systems Apr 2021 - Present200 Applied Parkway, University Park, Il, Us
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Manager End User ServicesApplied Systems May 2017 - Apr 2021200 Applied Parkway, University Park, Il, Us
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Director Of Support ServicesCitybase, Inc Aug 2015 - Feb 2017Chicago, Illinois, UsCityBase creates technology and channels that connect cities and citizens. By centralizing the activities of multiple agencies, we streamline municipal operations, enhance public services, and make it easier for citizens to interact and engage with their cities. -
Director Of Support ServicesProvinet Solutions Mar 2014 - Aug 2015Tinley Park, Illinois, UsAs the Director of Support Services for ProviNET Solutions, I provided managed services support to more than 250 clients. In this role, I lead the support division which serves as the first point of contact for thousands of customers. I oversaw a large team of highly talented Helpdesk and Support Coordinators. Within the first year of joining ProviNET, I implemented several enterprise level features including a call queuing system, single source knowledge base, new hire training process and VoIP disaster recovery. -
It Training SpecialistThe John Marshall Law School Aug 2013 - Mar 2014Chicago, Illinois, Us -
Help Desk ManagerEnova International Jan 2012 - Aug 2013Chicago, Il, UsEnova is a complex, ever changing environment. I had the pleasure of leading a group capable of handling anything from hardware deployments to linux and windows server administration.Over a 5 year period, Enova saw explosive growth in the internal customer base. With this growth came challenges:* Change Management* Procurement* Security Management* User Administration* Managed a group of 15 Help Desk members* Technical & project manager role on several major deployments* Developed a training program which reduced the required training period by 75%. -
Help Desk LeadEnova International Jan 2010 - Jan 2012Chicago, Il, Us• Managed help desk staff of 5.• Monitored SLAs and end user feedback.• Worked within LDAP and Active Directory to create/manage user access• Performed duties of a technical training manager within the HelpDesk• Oversaw all outage communications and served as a point of contact for all end user’s change management concerns or questions.• Routinely handled difficult escalated situations with end users.• Constantly reviewed current policies and procedures attempting to identify areas of improvement.• Worked with Bacula tape backup system
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Help Desk AdministratorEnova International Oct 2008 - Jan 2010Chicago, Il, Us• Worked to document processes and was charged with creating or updating existing processes concerning training of help desk staff as well as the new hire onboarding process. • Troubleshoot mobile device software and hardware (blackberry, Iphone, Android)• Support call center staff using Linux• Support corporate staff using Windows and Mac OS• Support printer hardware (HP, Cannon and Ricoh)
Rob Hook Skills
Rob Hook Education Details
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Devry University-IllinoisTelecommunications Management
Frequently Asked Questions about Rob Hook
What company does Rob Hook work for?
Rob Hook works for Applied Systems
What is Rob Hook's role at the current company?
Rob Hook's current role is Senior Manager - End User Services at Applied Systems.
What is Rob Hook's email address?
Rob Hook's email address is rh****@****ems.com
What is Rob Hook's direct phone number?
Rob Hook's direct phone number is +1.708.534*****
What schools did Rob Hook attend?
Rob Hook attended Devry University-Illinois.
What skills is Rob Hook known for?
Rob Hook has skills like Help Desk Support, Active Directory, Technical Support, Troubleshooting, Windows Server, It Management, Project Management, Vpn, Employee Training, Disaster Recovery, Operating Systems, Linux.
Who are Rob Hook's colleagues?
Rob Hook's colleagues are Jennifer Duggan, Kevin Sicher, Blake Harvill, Nicole Chimienti, Michael Legg, Leo Washington, Dustin Naughton.
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