Rob Hopper Email & Phone Number

Milton Keynes, England, United Kingdom

Working with the Head of Asset Management Strategy to transform Network Rail Eastern's Asset Management System. Deliverables include SAMP, AM System SharePoint site, AM Policy, ISO 55001 Certification, ISO 55001 internal audit processes, Risk & Value-Based planning processes, Engineering & Asset Management Operations Manual, Integrated Assurance Framework, & Workbank Management requirements.

Milton Keynes, England, United Kingdom

Secondment to lead the product development of an Asset Lifecycle Planning tool PlanIt, developed using ArcadisGen. Accountable for work generated by the suppliers scrum team, and prioritising the functionality of the product to obtain maximum benefit for users. Managed work with specialist contractors AliumBlue to establish and embed an interim value framework for the business. Led meetings to identify design issues, determining roadmaps for products and managing daily goals and schedules to… Show more Secondment to lead the product development of an Asset Lifecycle Planning tool PlanIt, developed using ArcadisGen. Accountable for work generated by the suppliers scrum team, and prioritising the functionality of the product to obtain maximum benefit for users. Managed work with specialist contractors AliumBlue to establish and embed an interim value framework for the business. Led meetings to identify design issues, determining roadmaps for products and managing daily goals and schedules to achieve performance, solve issues and meet project deadlines and review testing documentation. Show less

Milton Keynes, United Kingdom

Created the Asset Management System documentation, aligning it with ISO 55000. Mapped strategic dependencies between business strategies. Worked with the IT Strategy area to update the business capabilities to align with the IAM capabilities. Undertook business review and gap analysis of the Product Acceptance process. Analysis of planning timelines and processes to define areas for improvement. Completed SIPOC scope review of high level asset management processes.

Milton Keynes, United Kingdom

Domain lead for Depots and Maintenance area, responsible for Stakeholder engagement and creating an Architecture Vision that encompasses the Business, Information, Application and Technology architecture for this area. Created workflow for initial demand management process for Customer Delivery Services. Engaged to be the lead to map the end to end Process architecture across NR to level 3. Created benefit dependency network for all in flight programmes and projects in the Asset Management… Show more Domain lead for Depots and Maintenance area, responsible for Stakeholder engagement and creating an Architecture Vision that encompasses the Business, Information, Application and Technology architecture for this area. Created workflow for initial demand management process for Customer Delivery Services. Engaged to be the lead to map the end to end Process architecture across NR to level 3. Created benefit dependency network for all in flight programmes and projects in the Asset Management domain. Show less

Milton Keynes, United Kingdom

Project lead on Enterprise Content Management programme. Ran workshops with the business to gather requirements, and led a team of analysts from EY and Cognizant, assuring their output. Quality Assurance of use cases. Produced project artefacts for MSP. Business change and stakeholder management activities.Project Lead for IT Requirements on the Regional Operating Centres programme, to combine control rooms and signalling centres in 12 UK locations. Gathered and analysed requirements in… Show more Project lead on Enterprise Content Management programme. Ran workshops with the business to gather requirements, and led a team of analysts from EY and Cognizant, assuring their output. Quality Assurance of use cases. Produced project artefacts for MSP. Business change and stakeholder management activities.Project Lead for IT Requirements on the Regional Operating Centres programme, to combine control rooms and signalling centres in 12 UK locations. Gathered and analysed requirements in interviews and workshops with stakeholders. Advised on product selection.Lead for Service Optimisation on the Desktop Transformation Programme. Created RFP and associated documentation; progress tracking of programme artefacts; Reviewing of submitted tenders, including supplier scoring and selection and due diligence of selected supplier.Project lead on Enabling Mobile Devices project. Investigated initiatives to fully embed and integrate Network Rails 10,000 mobile devices into the business infrastructure. Advised management on feasibility of realising change in this area, including printing, file transfer, access and storage, ERP access, Citrix access and BYOD.Main activities: Business process analysis and mapping, gap analysis, production of requirements, feasibility studies, Request for Proposals. Show less

Lead for cross department improvement group, highlighting the need for sustained change in the organisation. Approached by the UK MD to work on a national programme for cultural, process and technology change.Change Manager for an internal culture change programme highlighted at group level as displaying best practice within the organisation. Advised ‘C’ level management on company strategy realisation, and driving change initiatives throughout the business, resulting in significant… Show more Lead for cross department improvement group, highlighting the need for sustained change in the organisation. Approached by the UK MD to work on a national programme for cultural, process and technology change.Change Manager for an internal culture change programme highlighted at group level as displaying best practice within the organisation. Advised ‘C’ level management on company strategy realisation, and driving change initiatives throughout the business, resulting in significant alterations. Identified, researched and instigated a project to define employee engagement levels within the business and benchmark the company against industry competitors. Managed the resulting survey and was part of the team that delivered results at board level, highlighting areas for improvement. Projects: new Intranet; HR process map and redesign; CSR program; awards scheme; sports and social club; risk management process roll-out. Process Lead and Test Manager on a major transformation project for EE (Everything Everywhere). Analysed and documented end to end ITIL and security processes, identifying gaps and risks to the programme board. Lead consultant on a Helpdesk Support Services transition programme for T-Mobile, facilitating workshops, documenting services, responsibilities and performing due diligence activities. The services were transferred with no major outages, the project was recognised both internally and by the customer as a model for future engagements and contributed to increased customer satisfaction scores.Accomplished consultancy, bid preparation and proposals, visioning, business process mapping, root cause analysis, change initiative/impact workshops facilitation, recommendations and next steps, test strategies, gap analysis, process mapping and documentation, and analysis and design tasks on high value projects for Volkswagen, T-Mobile, Centrica, West LB and EE with a high repeat business rate. Show less

Northampton, United Kingdom

Advised senior management on portfolio management, process improvements and best practice processes (Prince 2 and ITIL), resulting in the implementation of a single commissioning process for major change to allow investment prioritisation and benefit management to occur effectively.Managed in-house application support team, empowering them to make improvements in processes, resulting in the successful automation of many time consuming manual checks saving 12 person weeks a year, freeing… Show more Advised senior management on portfolio management, process improvements and best practice processes (Prince 2 and ITIL), resulting in the implementation of a single commissioning process for major change to allow investment prioritisation and benefit management to occur effectively.Managed in-house application support team, empowering them to make improvements in processes, resulting in the successful automation of many time consuming manual checks saving 12 person weeks a year, freeing resources to assist on other projects.Proactively researched and implemented bug tracking software at zero cost to the force, allowing bugs and enhancements for all in-house applications to be centrally tracked, prioritised and allocated for development, testing and release, simplifying a complex development environment and saving an estimated £50k to 100k a year.Responsible for 7 staff (programming, scripting and user support); programme, project and resource management and prioritisation; programming schedule; recruitment and development of staff; deputising for development manager. Show less

Northampton

Investigated, recommended and was part of the team that implemented a move from a local paper crime recording process to a central crime recording unit. Recording lag time reduced by up to 95%, enabling complete and timely information available on crime to the whole force, contributing to sanctioned detections rising 5% in 3 years.Researched, designed and implemented beat profile briefing tool allowing officers to research multiple information sets based on geographic location, reducing… Show more Investigated, recommended and was part of the team that implemented a move from a local paper crime recording process to a central crime recording unit. Recording lag time reduced by up to 95%, enabling complete and timely information available on crime to the whole force, contributing to sanctioned detections rising 5% in 3 years.Researched, designed and implemented beat profile briefing tool allowing officers to research multiple information sets based on geographic location, reducing community beat officers briefing time by over 50%, allowing them to meet force targets for visibility.Technology lead for a complete review of policing structure and practices, advising senior management on process improvement and technology possibilities and implications, resulting in a radically changed force structure and documented performance and service improvements to the public.Researched, designed and implemented a central warrants system integrated into the main force systems, replacing local paper and ad-hoc systems across the force. Outstanding warrants reduced by over 50% 1 year after go live. Show less

Northampton, United Kingdom

Researched, designed and managed complete server room build and server relocation project, providing a fully resilient and monitored environment for the company’s servers saving over £200k p.a. in contract costs.Proactively analysed and reengineered company purchase order process to allow budgeted items to be bought without company directors signoff saving £400k+ a year.Responsible for 1 staff, IS strategy and planning, internal IT project selection and management, liaising with… Show more Researched, designed and managed complete server room build and server relocation project, providing a fully resilient and monitored environment for the company’s servers saving over £200k p.a. in contract costs.Proactively analysed and reengineered company purchase order process to allow budgeted items to be bought without company directors signoff saving £400k+ a year.Responsible for 1 staff, IS strategy and planning, internal IT project selection and management, liaising with business managers, budget planning and control for IT projects, problem recognition and solution provision, planning, sourcing and implementing IT projects, future business systems development and infrastructure, IT policies and security, risk management, business continuity and disaster recovery. Show less

2nd line support for bespoke charity software for large charity brands, such as Help the Aged.