• Maintain and support a nationwide cloud computing environment serving 1200+ users in a remote data center consisting of 92 VMware ESXi 5.5/5/3.5 and Windows 2008/03 servers using GraphOn Go-Global technologies, SQL Anywhere databases, Meeting Matrix, Barracuda load/link balancers, and ReServe Interactive software along with a Cisco network infrastructure consisting of ASA5500 series firewalls and 2960G switches. • Provide account administration using Active Directory and group policy to create and maintain customer accounts, databases, file structures, shares, logon scripts, and profiles.• Using Symantec Backup Exec, perform daily, bi-weekly, and monthly backups of all customer databases to local NAS storage and monthly backups to portable USB disk drives for off-site storage. Ensure backups are successfully completed according to established schedule and troubleshoot issues. Using Veeam technologies, perform periodic vm image backups for disaster recovery purposes.• Maintain vendor relationships for IT purchases and negotiate price and/or lease terms that maximize value. • Administer and maintain branch office systems and infrastructure consisting of 32 VMware ESXi 5.5/3.5 and Windows 2016/08/03 servers, 16 Windows 10/8/7 desktop/laptops, 10 Apple devices, ShoreTel hosted VoIP phone system, Google G-Suite, Barracuda NG firewall, and Comcast business Internet.• Research, analyze, and recommend improvements or upgrades that enhance performance, improve efficiencies, and/or increase fault tolerance, high availability, and security of data center and corporate office systems and infrastructure.

Accomplishments – California Maritime Academy (CSU) 6/10 – 8/10• Sole administrator responsible for maintaining 34 VMWare and physical Windows servers, applying security updates and resolving server issues.• Responsible for building a laptop Exchange server, modifying AD attributes, and using laptop to transfer mailboxes from campus to ship and ship to campus for crew change mid way through training exercises in Hawaii. Provided documented recommendations to automate and streamline this manually intensive process.• Research and resolve current issues with Ensim password reset software and get application working properly for students and faculty/staff. Documented configuration settings for future reference.• Manage daily backups and off-site tape storage with Symantec Backup Exec 2010 and HP tape library while resolving current backup issues.Accomplishments – Commerce West Insurance 10/09 – 6/10• Learned and documented user account creation process for 4 customized business line applications.• Improved performance and reliability of Citrix Presentation Server 4.5 farm by implementing several recommendations including: setting user idle and disconnected timeout values, installing UPHClean service, and nightly Citrix server reboots. • Used Citrix Installation Manager to create packages and push out installation of UPHClean, Visio viewer and PowerPoint viewer.• Using Visio, documented complex daily DMV submission process.• Provide all levels of IT end user support for 100+ employees including VMWare administration of server and desktop systems.• Local lead technical resource for migrating to a single Windows domain.• Local lead resource in centralizing account creation and administration.

Responsibilities• Administered all components of enterprise messaging environment including mail servers, hosted antispam solution and enterprise antivirus product for server and desktop hosts.• Project manager for departmental initiatives directing the activities of cross department team members while assisting in the analysis, design, selection and implementation of products to meet business objectives including: new SAN solution using a formal RFP process, drafting the document and being the primary vendor contact, upgrading to Microsoft Office 2007 for 700+ corporate and field employees and identifying an appropriate email archiving solution with prepared ROI analysis.• Vendor management, responsible for numerous maintenance and support contracts for enterprise hardware and software, negotiating pricing and terms with vendors where appropriate including: Microsoft Enterprise agreement, Symantec Enterprise software, Secure Computing 2 factor authentication, Citrix licenses and more.• Provided maintenance and support for all enterprise level servers running on the Citrix and Windows server platforms in multiple data centers.Accomplishments• Reduced the annual cost of Microsoft Enterprise agreement true-ups by 50K due to more accurate software audits and true-up payments.• Successfully reduced the annual support costs of enterprise antivirus software and related products over a 2 year term 7K by converting all licenses to a different pricing model and negotiating with vendors for price reductions.• Was a key contributor and project manager for moving entire co-location facility to a new location in one weekend with 100% full operation the following Monday.• Upgraded Exchange messaging environment from version 5.5 to native mode 2003 with no interruption in service.

Responsibilities• Directed the activities of Microsoft/Citrix engineers to analyze, design, develop, implement and support enterprise servers to meet business objectives for corporate and field users in 250+ offices and 2 data centers.• Managed an 800K capitol and 445K operational departmental budget.• Vendor management, maintaining all software and hardware maintenance contracts for responsible systems including Compaq, HP, DEC, Dell, Microsoft, Citrx and Symantec.• Project management, coordinating and managing all departmental projects to time, quality and budget imperatives.• Negotiate with contractors and vendors, as needed, to secure the best price and value for business objectives.• Maintain 99.9% uptime on all production equipment during production hours.Accomplishments• Grew the Systems Engineering department from one to four engineers, increasing the level of service and professionalism provided to meet business initiatives. • Played a key roll in moving the co-location data center from Reno, NV to Sacramento, CA in one weekend with no interruption in service.• Used innovative ideas and methods to reduce capital expenditures.• Successfully, designed, tested and upgraded the Citrix environment from WinFrame to MetaFrame managing internal and external resources through project completion.

Responsibilities• Provide maintenance and support for all systems running on the Windows NT server platform.• Evaluate, recommend, design and implement solutions to meet business initiatives based on the Microsoft Windows server platform.• Exchange 5.5 mail administrator.Accomplishments• Played a significant roll in the design, configuration and rollout of Citrix WinFrame to 250+ domestic branch offices automating field operations.• Converted the corporate mail system from Unix Sendmail to Exchange 5.5.

Responsibilities• Provide maintenance and support for all Windows Server based systems.• MS Mail Postmaster.• Project manager for corporate messaging system replacement.Accomplishments• Played a key role in the development and deployment of remote access to corporate network.• Assumed the lead roll in evaluation and pilot testing of Exchange Server.

Responsibilities• Webmaster for divisional Intranet web server.• Provide technical support to Field Engineers on Windows 95 and UNIX platform products.• Project team member for new product releases in assigned areas of responsibility.Accomplishments• Assisted local Field Engineers with numerous large account installations setting new standards for quality and service.

Responsibilities• Create technical support documents and manuals for new and existing products to support local field engineering staff.• Deliver technical training on new and existing products to field engineering staff.• Routinely perform product analysis from service data identifying trends and making appropriate recommendations to improve quality.Accomplishments• Presidents Club winner awarded to the top 2% of corporation for exceptional contributions and performance.

Responsibilities• Provided high quality computer system support to a geographically disbursed customer base in the New York City, Southern Connecticut and lower New York State area.Accomplishments• Firefighter of the Year – national winner; overcame extreme adversity without negatively impacting the quality of service provided to customer base.