Responsible for:Driving Sales, Profit & Debt Management, ensuring a great customer experience , Team DevelopmentSome of my key responsibilities included:• Driving New Business• Customer Satisfaction and Complaint Management • Profit & Loss Focus • Facility Standards• Security & Systems Compliance (Including Health & Safety)Key Achievements:• 2% Growth • Team Development • 4.9 Google Reviews (Driving Now To Achieve The Magic 5.0)

Responsible for:Working In Partnership With Park Garage Site Operators, Driving Sales and Profit for Both CompaniesSome of my key responsibilities included:• Area Manager & Site Operator Engagement & Communication (Regular Routine Visits)• Driving Sales and Promoting New Product Ranges • Seasonal Trading Support & Advice To Increase Revenue and Profit • Advice Regarding To The Right Product Mix, Shop Range Flow & Adjacencies• Customer Service Observation & Development To Drive Incremental SalesKey Achievements:• Supported Refit Activity (6 Sites) Product Mix Advice • Sales to Space Analysis (Refit Flow Direction) • Operational Guidance

Responsible for:Maximising Sales For Fuel and Shop Sales, Driving Standards, Availability and Service via a motivated team.Some of my key responsibilities included:• Customer Service Excellence• Team Member Engagement & Communication• Branch Standards• Merchandising Excellence• Driving Incremental Sales• Stockfile Processes• Stockloss & Audit Compliance• Health & Safety• Wages and Time Sheet Management• Cash Management• Stock Ordering and Invoice Processing• Stock Wastage and Control• Recruitment & Training• Disciplinary ProceduresKey Achievements:• Like For Like Annual Growth of +2%• I have improved Team Member Engagement & Communication • Lead From The Front Replenishing The Branch, Standards Focused • Sales Analysis and Focused On Missed Opportunities• Seasonal Trading • Improved Health and Safety Awareness Within my Team

Responsible for: (Made Redundant Oct 2022)Maximising Turnover and Profitability within the Branch, achieving annual sales of £28million focused on great branch standards, service and availability, people development and succession planning to ensure efficiency.Some of my key responsibilities included:• Like For Like Yearly Sales Targeting • Customer Service Excellence (Repeat Custom Focused Environment)• Relationship Building "Business To Business"• Team Member Development/Succession/Engagement & Communication• Operation & Efficiency Reviews (P&L Focus)• Branch Standards• Merchandising Excellence To Drive Incremental Sales• Stockfile and Availability • Stockloss/Compliance • Seasonal & Event Trading• Range Development & Review via Data Analysis• Health & SafetyKey achievements: Like For Like Annual Growth of +3%, Monthly P&L Targeting reviewed Department Performance. I improved Team Member Engagement & Morale, set up Communication Processes, worked with the Team on the front line, driving Department Standards and Availability, reviewed Customer Service Feedback,developed action plans, engaged with Key Customers driving additional sales myself and via my Floor Team. Implemented a New Stock Control and Promotion Process within Branch.Ensured all team members had an appraisal, which inturn supported the Branch Succession Plan.

Responsible for: An Area of 17 Stores within the West Midlands, achieving annual sales of £78million focused on great stores, service and availability, people development and succession planning to ensure expansion of the Business takes place with minimum disruption.Some of my key responsibilities include:• Like For Like Yearly Sales Increase by Figures Analysis and Customer Feedback• Customer Service Focus• Operation Reviews (Store Standards/Brand Awareness)• Wage Costing and Forecasting• New Store Openings• Stockloss/Compliance • Seasonal & Event Trading• Refit Activity• Engagement & Team Member Retention (Team Development) Leadership and ValuesKey achievements: Like For Like Annual Growth of +5%, fully motivated Management Teams, excellent store standards and service, wage budget achievement by driving sales and reducing costs in line with market trends, and our Business Strategic Goals.

Responsible for: (Made Redundant March 2015)900 Team Members across 20 Stores ranging from 3,000sqft to 26,000sqft, delivering annual Sales of over £68million alongside Multi-Channel Sales of £3million, achieving profit in excess of £8million, achieving all kpi’s. Managing the strategy which primarily focused on positive comparative sales, customer service, multichannel sales, brand store standards, visual merchandising, training and development, succession planning, community engagement, charity fund raising.Key achievements: 2% comparative sales growth , using innovative ideas to capture additional sales, multi-channel sales growth of 10% over 3 years driven by inclusive engagement. Excellence in customer service award 3 years in succession. £2.5million cost to service reduction over 5 years ensuring customer service was not compromised. Responsible for the successful opening and set up of 5 premium new stores across the west midlands, all of which successfully achieved their P&L projections. Rebranded all stores over a 3 year period. Lead a house proud programme to raise standards across the business to improve high street brand perception. Courses Attended To Support My Personal Develop & Others• Emotional Intelligence (Hays Group) • SDI - Strength Deployment Inventory • Styles & Climate (Effective Leadership)• Tools Of Engagement (Through Workplace Learning)• Creativity & Innovation (Red Sky)

Responsible for: Ensuring all stock & systems procedures were adhered to, which included stockloss, stock & cash, regular store visits to review procedures and to monitor legal and health/safety compliance Key achievements: Stockloss of less than 1%.Implemented a flexible guard workforce to enable reduced controllable costs, targeting problematic stores. Improved stores stock processes by 10%

Responsible for: All aspects of the promotions department, managing a team of 25.Working with buying, inventory and marketing to ensure the right products were promoted and were seasonally correct. Created the yearly trading calendar for all stores, communicated the contents to the board and other major stakeholders. Key achievements: Retail engagement, sense checking that all plans, communication, stock and timings were accurate ensuring the best possible trading environment. Ensured consistency across the estate, reviewed exit stock levels and reductions to ensure a clean file after each promotion, Focused head office departments on a right first time attitude for retail.

Responsible for: Managed stores ranging from 5,000sqft to 26,000sqft, sales up to £130k per week,£7m per year, accountable for up to 140 team members. Focused on excellent store standards, 100% availability, customer service and team member development and succession, all aspects of stock & loss and health & safetyKey achievements: Training Branch Manager, Area Project Support, Assisted the Area Manager developing Strategy’s to improve and achieve KPI Performance, won numerous store standards competitions, buddy manager for newly promoted managers or external new recruits