Rob Hyde Email & Phone Number

Wolverhampton, England, United Kingdom

• Responsible for:Driving Sales, Profit & Debt Management, ensuring a great customer experience, Team DevelopmentSome of my key responsibilities included:
• Driving New Business
• Customer Satisfaction and Complaint Management
• Profit & Loss Focus
• Facility Standards
• Security & Systems Compliance (Including Health & Safety)Key Achievements:

Willenhall, England, United Kingdom

• Responsible for:Working In Partnership With Park Garage Site Operators, Driving Sales and Profit for Both CompaniesSome of my key responsibilities included:
• Area Manager & Site Operator Engagement & Communication (Regular Routine Visits)
• Driving Sales and Promoting New Product Ranges
• Seasonal Trading Support & Advice To Increase Revenue and Profit
• Advice Regarding To The Right Product Mix, Shop Range Flow & Adjacencies
• Customer Service Observation & Development To Drive Incremental SalesKey Achievements:

West Midlands, England, United Kingdom

• Responsible for:Maximising Sales For Fuel and Shop Sales, Driving Standards, Availability and Service via a motivated team.Some of my key responsibilities included:
• Customer Service Excellence
• Team Member Engagement & Communication
• Branch Standards
• Merchandising Excellence
• Driving Incremental Sales

Birmingham, United Kingdom

• Responsible for: (Made Redundant Oct 2022)Maximising Turnover and Profitability within the Branch, achieving annual sales of £28million focused on great branch standards, service and availability, people development.
• Like For Like Yearly Sales Targeting
• Customer Service Excellence (Repeat Custom Focused Environment)
• Relationship Building "Business To Business"
• Team Member Development/Succession/Engagement & Communication
• Operation & Efficiency Reviews (P&L Focus)

West Midlands

• Responsible for: An Area of 17 Stores within the West Midlands, achieving annual sales of £78million focused on great stores, service and availability, people development and succession planning to ensure expansion of.
• Like For Like Yearly Sales Increase by Figures Analysis and Customer Feedback
• Customer Service Focus
• Operation Reviews (Store Standards/Brand Awareness)
• Wage Costing and Forecasting
• New Store Openings

West Midlands

• Responsible for: (Made Redundant March 2015)900 Team Members across 20 Stores ranging from 3,000sqft to 26,000sqft, delivering annual Sales of over £68million alongside Multi-Channel Sales of £3million, achieving.
• Emotional Intelligence (Hays Group)
• SDI - Strength Deployment Inventory
• Styles & Climate (Effective Leadership)
• Tools Of Engagement (Through Workplace Learning)
• Creativity & Innovation (Red Sky)

West Midlands, England, United Kingdom

Responsible for: Ensuring all stock & systems procedures were adhered to, which included stockloss, stock & cash, regular store visits to review procedures and to monitor legal and health/safety compliance Key achievements: Stockloss of less than 1%.Implemented a flexible guard workforce to enable reduced controllable costs, targeting problematic stores..

Worksop, England, United Kingdom

Responsible for: All aspects of the promotions department, managing a team of 25.Working with buying, inventory and marketing to ensure the right products were promoted and were seasonally correct. Created the yearly trading calendar for all stores, communicated the contents to the board and other major stakeholders. Key achievements: Retail engagement.

West Midlands, England, United Kingdom

Responsible for: Managed stores ranging from 5,000sqft to 26,000sqft, sales up to £130k per week,£7m per year, accountable for up to 140 team members. Focused on excellent store standards, 100% availability, customer service and team member development and succession, all aspects of stock & loss and health & safetyKey achievements: Training Branch Manager.